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Collectplus Reviews
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Reviews and experiences from TopCashback members who have shopped with Collectplus.
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Collectplus Reviews
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Nando12345 | 29 Oct 2017
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Would use again .Quick and easy
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macmath123 | 12 Jan 2017
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Simple and easy cashback
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vinh1000 | 21 Apr 2016
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Got my cashback after inputting a claim - Submitted Claim 31 Dec 2014 and closed on 03 Sep 2015. Can't complain if I'm saving money!
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harriot | 14 Sep 2015
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I have rated the service, quality and cashback highly as my purchase tracked immediately. I was happy to drop my ebay parcel off at a local petrol station and was pleased that it was delivered on time. However I urge you to read the T's & C's carefully, which I did not. I sent Lladro figures and although carefully packaged they were smashed on delivery. I had to refund the buyer. Collectplus has a load of exclusions even though the banner headline on their site states that £50 compensation is included.
I would still consider using again but for non-breakables that fit the criteria.
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paulandrach | 10 Dec 2013
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Collect+ offer a great service at great value (sending same item parcel force would have cost £££'s more. Cashback tracked quickly and at the correct amount.
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chunkylinc | 03 Dec 2013
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Since I commented that no cashback was tracking, I have received cashback on 2 further purchases so it seems to be working fine now.
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Crabman666 | 25 Nov 2013
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No problems with the tracking, it is picked up within an hour or two.
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WoollyM | 15 Aug 2013
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Highly recommend, service is a group enterprise from PayPoint and Yodel. Never had anything go missing and cheaper than Royal Mail. Cashback comes up straight away but takes some time to be avalible for payment
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| 12 Oct 2013
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The actual delivery service is very good - I believe it is done by Yodel. Customer service is poor but fortunately you don't need to contact them too often. If your problem is straight forward it will usually be resolved quickly and efficiently but if it is more complicated expect incomplete answers, responses that don't make sense and little follow through or returned emails or calls. Cashback tracking is also weak. In the last month I have experienced about 25% cashback tracking. You can of course lodge a cashback claim but it is all very time consuming and for the small amount involved it dilutes the 'benefit' of the cashback.
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mmiah8 | 24 Sep 2013
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Tracking is not accurate. Already filed a case for non received cashback and now again I have 4 transactions which are not being tracked despite I did a test tracking before each transaction (I used 4 services in 1 hour time each time with separate tracing).
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skulldagger | 19 Sep 2013
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had to claim and took ages
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ultrajapa | 04 Aug 2017
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Tracked fine but took a long time to pay. Needed to raise a claim too.
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AQRoss | 10 Nov 2016
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Yet another company to only pay out after a claim. Took 4 months.
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Juliewhitedog | 05 Apr 2016
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In the space of a week I have had 4 purchases track correctly and had to make 4 claims for purchases which didn't track.
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devios | 02 Dec 2013
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No success whatsoever with cashback on CollectPlus. Despite repeated purchases, the cashback has not tracked once.
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Crabman666 | 23 Nov 2013
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avoid this company like the plague they lost or had stolen a parcel of mine,after going through weeks of useless customer services they said claim but rejected it as i had no proof of purchase from an item from 1965 a pair of old waders i mean who would have reciept from then all that time ago,contact very poor,response even poorer ,dont use them just dont you will regret it,even my local co-op no longer take parcels for them..that says it all.
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dank1dank | 28 Sep 2020
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The company lost my parcel and refuse to investigate while I have provided a tracking number and collection receipt. This is extremely irresponsible as the same thing happened to Hermes and they replied quickly and compensated.
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Member878007983929 | 28 Aug 2019
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Had to raise a claim which they then refused! Won't use again as I followed all instructions
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j3nn4 | 08 Apr 2018
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Did not get cash back so would not use again.
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NotmyName | 14 Feb 2018
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Declined to pay the cashback with an incorrect reason of 'haven't met terms and conditions'. Everything my end was selected correctly, and an item was purchased via the correct link. A real shame!
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Dazza2025 | 17 Jul 2017
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terrible service. Purchase tracked, no cashback earned?
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KFITZAT | 18 Jun 2017
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no cashback-transaction deemed ineligible???it was perfectly eligible at the time. confused, not happy
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vesna | 22 Feb 2017
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