How To Keep Your TopCashback Account Safe

Account Security

You will love earning cashback when shopping online with thousands of your favourite brands as a TopCashback member, and we want your earnings to be as safe as possible in your account.

While we work tirelessly to identify fraudsters and to keep your account secure, with more people out there trying to scam you out of your money, it is important you take some simple steps which will help keep your cashback safe and secure — and prevent others from getting their hands on it.

We have come up with some handy tips which will help ensure the cashback you earn ends up in your pocket and not someone else’s, so continue reading and make sure you keep your TopCashback account safe.

Do You Pass the Password Test?

It is important you have a strong, unique password for your TopCashback account, though it should at least be different to the one used to sign in to your email or to that used on other websites in case these are ever compromised.

When thinking of a password, you should remember that the more characters you use, the stronger it is.

Using a phrase or sentence is also good practice and the Government’s Cyber Aware campaign advises using three memorable, random words which do not relate to personal information that might be easy to guess.

It also advises against using the name of your partner, child, other family member or pet, your place of birth or your favourite holiday destination or sports team.

Whatever you choose, you should never share passwords with anyone, while instead of writing them down, use a password manager like Dashlane or LastPass.

Can Others Answer Your Security Question?

If you have not done so already, you should make sure you have set a security question for your TopCashback account. There is a reason why we ask you to do so — we are not just being nosey about what your first pet was called or where you met your partner.

Even if someone were to gain access to your TopCashback account, having a security question will help prevent them from being able to withdraw your cashback.

To avoid other people being able to work out the answer to your security question e.g. your mother’s maiden name, you should check the privacy settings on your social media accounts, which will allow you to specify who can see your profile and posts.

If you have a public profile, it might be easy for anyone to discover your email address and mother’s maiden name. If you have used these two pieces of information to secure your TopCashback account, you will be making it easier for someone else to access it.

When on social media, you should also avoid publishing information often used for passwords, such as your date of birth or address.

Don’t Get Hooked by a Phishing Scam

Phishing involves the use of deceptive emails and websites to trick people into clicking malicious links, downloading attachments or sending sensitive information.

They can be used to impersonate well-known brands, in order to ask you to verify personal information like passwords — often urgently by warning you of suspicious activity on your account.

Although it might at first look like a genuine email from us, you should double check the email address it has been sent from, as a fake one may contain random numbers, upper and lower case letter or mispelled words.

Never click on something you are unsure of, especially if it is asking you to update your account, while attachments could contain malware used to capture personal data. Instead, log in to your TopCashback account to see if any information needs updating.

If there is a link within the email, hover your mouse over it and you will be able to see the site’s true URL, which can either be slightly misspelled or different to what you are expecting.

If you think you have been sent a phishing email from someone pretending to be us, contact us using the contact form here, while if you think you have been the victim of phishing, or believe your account has been compromised, you should change your password immediately.

You should also have spam filters turned on through your email provider as most will automatically place emails from unknown sources into your spam or junk folder.

While the above covers the main steps you can take to ensure you TopCashback account remains secure, here are some other handy tips:

  • Take more care when using public Wi-Fi in coffee shops, shopping centres and other places as it is often unsecure, which means any information you send while connected to it may be accessed by fraudsters. Cyber criminals can also set up fake Wi-Fi hotspots. Your standard data connection is more secure, while the most secure Wi-Fi connection is usually the one you use at home.


  • Ensure you use, and keep updated, effective virus protection. You should choose antivirus software which includes an anti-malware application and set it to update automatically and perform weekly scans. Updates often contain changes which will help protect you and your devices from scammers and online criminals.


  • If you are using a wireless router, check that the network is secure so people living nearby cannot access it. You should set it up so only people with the wireless key can use it.


  • Regularly clear the cookies on your Internet browser as some store information which people consider private, including the accounts you log in to and the links you click while using a website. While they are usually harmless, they can also be used by spyware to gain access to your sensitive information.


  • Use the latest version of your Internet browser to avoid any security issues as it will usually be the most secure and have the most current features. You should also keep software up to date as it will provide security patches for newly discovered threats.


  • Before using a shared or public computer, you should turn off password saving and auto complete settings as these will give access to your accounts. Browsers save your passwords and other personal details you have entered on a website form, then automatically fill them in in when you next visit a site. You should always log out of accounts and delete browsing history when on a public or shared computer.


Posted on 02 Nov 2018  |  Posted in  'How To' Articles
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