All the buzz at TopCashback

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You’ve probably seen across the TopCashback site we talk a lot about Fair Play – but what does this mean for you?

Fair Play means “Do as you would be done by”, and is our Code of Conduct. It takes two seconds to understand, but a lifetime to master.

It’s about looking after you and striking the right balance of fairness. We try to imagine if we were friends sitting down over a nice drink in the pub, what would we decide was the fairest thing to do.

Tell a friend who might be missing out.

Highest Cashback Guarantee

 

Saving you as much money as possible on all your spending has always been our mission, it was the founding principle Mike and Olly built TopCashback on back in 2005 and still remains core to us today. Hence our Highest Cashback Guarantee. This means if you find a higher rate on the market, we’ll not only meet it, we’ll beat it.

Find more about our Highest Cashback Guarantee.

Brand Update

 There has been over 500 new brands joining TopCashback over the last few months. New brands that are now available for you to shop from and earn cashback include:

  • Sainsburys
  • Jo Malone

We’re really excited that John Lewis has also joined TopCashback. You’re now able to earn avios points on all your spending at John Lewis.

Find more new and exciting brands over on our site.

Shopping on the High Street?

Sometimes you need to buy something from a shop in person, but it can be frustrating knowing you’re missing out on cashback. However, with our latest upgrades to On-Card Cashback, those occasions are fewer and further between. You can now register your Visa card as well as your MasterCard to earn cashback and the number of retailers available has increased too. See here for more information.

Check out Instore deals.

Giving a Little Bit Extra

While we might be the most generous cashback site, you certainly are the most generous members. Since we introduced the charity donation option, allowing you to donate cashback earnings to charity when paying out via Bacs, collectively you have donated a whopping £115,000.

Charities benefiting from your generosity include Cancer Research UK, Macmillan Cancer Support and the NSPCC.

If you want to donate any of your cashback earnings to charity, all you need to do is select Bacs as your payout option and then click add charity donation.

Charity Support

Best Cashback Site

Finally, we wanted to say a massive thank you. For the third time we have been won Best Cashback Site MoneyFacts Consumer awards 2019. It’s a great achievement and something we're really proud of.

That’s it from us for now; we’ll be back in touch later in the year with more updates on the latest happenings at TopCashback as we have some really exciting new features coming to you very soon.

TopCashback triumphs at Moneyfacts Consumer Awards

 

Thank you for all your support.

Wishing you all the best, The team at TopCashback

Posted on 18 Feb 2019  |  Posted in  Tips & Updates
Comments
fingers21
I like to cash my only thing is wish cashback was a set time with due date. Also a only 12 weeks at most it seems un fair to wait longer.
  04 Mar 19 - 22:40
Oneuvakine
Love TopCashback!!
  03 Mar 19 - 03:40
lilmishap1
It's free and even after years onsite I still feel there must be a catch....But there isn't
  28 Feb 19 - 21:21
paultoner
3 full months (12 weeks should have been paid in 9weeks) have passed and still waiting for TalkTalk to release the cash after they confirmed it. Someone gaining interest on it maybe?
  28 Feb 19 - 14:32
  We do pass this money on to you as soon as we are are paid it and don't hold it back .I am sorry we haven't been paid for this yet and hope we are soon.

Best wishes,
Matt
    TopCashback
l2azvan
It would be great if it would work. No records of my visit to confused, broadbandchoices, I ve been waiting for months.
  28 Feb 19 - 10:10
  Hi l2azvan,

You can help the tracking network see that we should be eligible for cashback by clearing cookies before logging in and also disabling ad blockers .

Best wishes,
Matt
    TopCashback
BALDERD4SH
Used to get Sainsburys cashback but haven't been able to get it since September!
  27 Feb 19 - 17:26
BALDERD4SH
Used to get Sainsburys cashback but haven't been able to get it since September!
  27 Feb 19 - 17:26
jackie1953
Excellent site really enjoy using it well done
  27 Feb 19 - 11:49
jackie1953
Excellent site really enjoy using it well done
  27 Feb 19 - 11:48
pinkcustard
So proud to be a member of TopCashback. Thanks Admin for a great opportunity to receive generous cashback.
  26 Feb 19 - 13:47
pinkcustard
So proud to be a member of TopCashback. Thank you Admin for a wonderful opportunity.
  26 Feb 19 - 13:46
Millsyno1
Well done, brilliant site so glad I joined. Carry on the good work 😁
  26 Feb 19 - 07:52
jancurtis3663
Excellent site. I just feel at times that it is the retailer that is letting the customer down
  25 Feb 19 - 21:37
Helen_Ireland
How can anyone moan, it’S free money.
I’Ve almost earned £2500 in 4 years, yes it’S not perfect but nothing is.
I’Ve had the odd claim not paid and long delays occasionally but mostly they all pay up and I always screenshot every transaction so I have time of order, order numbers,policy numbers etc which helps with missing claims.
Thank you TopCashback, for the times i’Ve needed your help getting a claim sorted out.
  25 Feb 19 - 12:47
joe6915
Why Not
https://www.topcashback.co.uk/ref/joe6915
  25 Feb 19 - 10:55
grant3384
You are massively to slow at paying out!
Just gets longer and longer!
Also you advise cash back then the provider disagrees and we miss out!?
  24 Feb 19 - 18:56
Chevinho
Well done
  24 Feb 19 - 18:51
amandamc
Well done.
  24 Feb 19 - 15:51
jordan20061991
Fantastic news!
  23 Feb 19 - 15:24
Jibbr
Considering it's money for nothing(when remember to use) i'm at over £700 paid into my bank ontop if similar amounts i've had in prepaid cards for the retailers themselves. Yes sometimes have to wait which is frustrating if money is short however always gets there in the end, only had to chase couple if non tracks and been paid out in those circumstances so i'm a very happy bunny
  23 Feb 19 - 14:50
bulldog131270
Great news
  23 Feb 19 - 11:24
mumzy1971
I just love TopCashback it is basically money for doing something you love and was going to do any way tops everything out there thanks TopCashback
  23 Feb 19 - 09:27
kernickers
Absolutley brilliant.
  23 Feb 19 - 00:19
kateg789
I have used this site for many years now and have saved over £5000. It takes time to get used to the cash back system but once used on a regular basis and you check against prices carefully (prices can sometimes be higher on hotel websites when you go through TCB) it is excellent. If you want your cash instantly then it’S probably not for you but if you’Re prepared to build it carefully the savings are phenomenal. You also learn which companies are poor (usually insurance) and which are good (Expedia & The Hut) at paying on time. I do think TCB should set out its criteria on the standards and payment terms that is expected of companies on behalf of its customers or even its own company awards based on customer experiences. And also the Raspberrys so that tbc can bin off the baddies. We, the customer, would better know who are the best companies and the worst. But great site, I don’T buy anything without checking here first.
  22 Feb 19 - 08:28
Bimal17
I find TCB were much better last year. I have about 4 or 5 transactions that have been "confirmed" from between 9-12 months and still haven't reached payable. And the response from Customer Support is always the same fed lines. I just think if the estimated time is about 9 weeks, 45 weeks without payment is pretty far out! Also since they stopped the Zeek payout, i've lost a lot of extra value. Even the mc payout dropped from 8% To 5% Now, even though it still says 8% In one of the text boxes on the reward wallet page.
  21 Feb 19 - 20:13
  Hi Bimal17,

We will always assist where we can with slow progressing cashback just we are fair with members it's not fair to just award the cashback before we're paid because a member reaches out to us.

That's then not fair to those who don't choose to reach out to us.

We did indeed remove zeek.The company decided to completely overhaul where their vouchers can be used. This was not in the best interest of our members. Not only this but the said company has now entered administration so while I appreciate it's disappointing the option isn't available any more, it's in line with fair play that we made that call.

Best wishes,
Matt]
[Ed:TopCashBack-Hi Bimal17,

We will always assist where we can with slow progressing cashback just we are fair with members it's not fair to just award the cashback before we're paid because a member reaches out to us.

That's then not fair to those who don't choose to reach out to us.

We did indeed remove zeek.The company decided to completely overhaul where their vouchers can be used. This was not in the best interest of our members. Not only this but the said company has now entered administration so while I appreciate it's disappointing the option isn't available any more, it's in line with fair play that we made that call.

Best wishes,
Matt
    TopCashback
Annecon88
Brilliant site, some shops can take a while to pay out and some are not always tracked but all gets sorted by Customer Care. Thank you
  21 Feb 19 - 16:57
juliette39
I love this site & I love the money i've received! Yes, sometimes it takes a long time but I can wait & I definitely aren't going to complain because I have to wait a while - it's free money!
Thank you - it's fab!
  21 Feb 19 - 12:32
Squiff71
I bought something from wayfair and my money supermarket ins but nothing is showing on my account just say ing 000 can you explain to me please why
Lee
  20 Feb 19 - 23:48
GAQUI
Nothing to complain about overall , the only let down is that the MasterCard bonus went down to 5% From 8%
  20 Feb 19 - 19:41
cornnette
Given up using as safari & Firefox fail to recognise my TopCashback and never updates anything 🤔🤔🤔
  20 Feb 19 - 18:55
  Hi cornnette,

Safari are normally quite restrictive with tracking and so it may be worth avoiding this where possible or just ensuring you have all cookies enabled and also tracking enabled too.

Best wishes,
Matt
    TopCashback
Brette
Love the site but it seems to take longer and longer to get your cash back , I am still waiting for Tesco mobile to pay out since first of August last year .Tcb need to keep on the Ball with this problem
  20 Feb 19 - 16:35
Madziorkeczka
It is a pity that I can not connect my e-mail address with TopCashback. I know that others have such an option and they also get a refund for purchases eg on eBay.
  20 Feb 19 - 13:32
sarathomas
Why has ebay stopped giving cashback? No notice to tell us ! You need better retailers fir cashback on cards.
  20 Feb 19 - 13:25
davidq
Used to be a huge fan but more and more have to wait longer for cash back. Egg bought insurance on my wife last March & Still waiting for cash back.
  20 Feb 19 - 12:41
Dragonflies
I have been fortunate to save thousands of pounds and with the exception of a couple of incidents of failing to track/ Refusal by retailer it has been good. I agree with comments on tracking, delayed payments and the on card offers. Raising a claim is stupid especially when information is spoon fed to he retailer. Something needs to be done about it!
  20 Feb 19 - 11:54
johnchristianfisher
To all the members frustrated at not earning the cash back promised, I have earned over 650 pounds. Sure it takes a while (Curry's pcworld really drag their heels) but the cash does turn up. 650 quid is a holiday , thank you very much!
  20 Feb 19 - 11:40
johnchristianfisher
To all the members frustrated at not earning the cash back promised, I have earned over 650 pounds. Sure it takes a while (Curry's pcworld really drag their heels) but the cash does turn up. 650 quid is a holiday , thank you very much!
  20 Feb 19 - 11:39
matth5182
I love this site, i've saved thousands of pounds! My only gripe is that merchants that consistently don't pay out are not excluded from the site. And reviews are sorted 5* To 1* And not by date order so members can easily spot trends of merchants not paying and shop elsewhere
  20 Feb 19 - 09:57
  i can assure you if a retailer really has intention of never paying out cashback they are not welcome on the site.

We are trying to encourage more members to post when they have a good or average experience, rather than just a negative one to get the reviews a fair balance which then means we can look again into how the default is sorted :)

Best wishes,
Matt
    TopCashback
Andyr75
3 months at least to get 5% Back, it's easier just to go straight to whatever site you need and buy, cut out this crazy middle man as most offers don't actually exist, read small print.
  20 Feb 19 - 06:42
Andyr75
3 months at least to get 5% Back, it's easier just to go straight to whatever site you need and buy, cut out this crazy middle man as most offers don't actually exist, read small print.
  20 Feb 19 - 06:42
Andyr75
Pointless, spent 290 in Curry's on 1st of Jan, it's no nearly end Feb and my cash back of 5% Is still pending...... Was told it can take 3 months, to save 5% It's pointless, deleting app and account as most stores even thought advertised don't actually give you anything unless it's first spend. Pointless
  20 Feb 19 - 06:40
matts
The on card offers are awful you desperately need to bring some more retailers on board for this section
  19 Feb 19 - 22:39
Angela_wright
Fab site for getting something back after you purchase
  19 Feb 19 - 20:20
dorothy88
Brilliant money saving site money for nothing really as I would of bought the product anyway aaaa
  19 Feb 19 - 16:49
paulj765
Fantastic site, your all legends in my eyes ! Keep it up
  19 Feb 19 - 12:35
pills67
Sounds great!
  19 Feb 19 - 12:09
Beancake
Love it. Easy to use
  19 Feb 19 - 09:56
daisy_rigley
Every rewards helps to me to save some money...
  19 Feb 19 - 09:21
Podulka
Good idea
  19 Feb 19 - 08:39
sunburst 49
Love this site well done u lot
  19 Feb 19 - 08:18
flaherty
Congratulations
  18 Feb 19 - 16:08

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