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Made the mistake of using them a second time. Major delivery problems wasted 3 days of my life (courier the main culprit, but no real help from the merchant). Goods OK when they finally got there - but no sign of cashback, just like the first time I used them. Note to self: attractive offers aren't much good if they never materialise.
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dgn1960 | 30 Jul 2012
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I will not trust, nor purchase, from Bedstar again. This was the second time I had bought beds from them, each time costing over £500. My claim for £30 in February 2011 was finally rejected by them in March 2012. The reason given: something to do with TopCashBack not being the last referrer. As a pretty expert computer user, I'm well aware of clearing caches/cookies, etc, and I KNOW that this was a genuine purchase via TopCashBack (who did everything they could to try and get this money for me). Shame on you Bedstar. You've lost a good past (but not future) customer.
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reddiguy | 24 May 2012
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Don't bother with Bedstar. They do not honor genuine cashback claims. Took months to track, then they denied lnowledge of me ever placing an order despite me having evidence. Rubbish!!
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asred | 17 May 2012
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Another dissatisfied customer - order January 2010, tracked OK on TCB, cashback due of around £18, chased repeatedly, citing their order number etc, finally told in March 2012 they were declining as they couldn't trace it. As other feedback indicates, clearly very unreliable wrt cashback.
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dgn1960 | 12 Mar 2012
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No cashback given. Purchased Feb 2009, had tracked through tcb, been nudging issue ever since. Now had statement from tcb that Bedstar are not paying cashback claims. Protect your reputation tcb-remove these from your site!
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ellybelly1 | 06 Feb 2012
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Spotless service. The bed that we orderd was perfect and the whole service was really good.
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persephonna | 08 Nov 2011
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It took a long time for Bedstar to acknowledge the cashback and in the end I had to prompt through the site, resulting in a successful payment.
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rae2010 | 22 Aug 2011
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tracking recorded by TCB, but still no payment after 10 months
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shaden | 06 Jul 2011
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Like others on TCB, I'm wondering why Bed Star continue to be listed as paying cashback.
Ordered bed, etc from Bed Star early July 2010. Whole transaction completed via their website, which was accessed via TCB. Total value of transaction was £510.00, so should have been eligible for £51.00 cashback.
Cashback (of £51.00) tracked without problem, and from what I remember, reasonably quickly. Then in early August '10, the cashback was set to £0.00.
Manual claim raised with TCB, and regular nudges sent. After another recent message to TCB, I finally received a response yesterday from TCB that Bed Star are steadfast in refusing all submissions regarding my missing commission, stating that "enquiry unsuccessful - Transaction not fully completed online". I don't understand this explanation - especially as the transaction initially tracked.
So another customer who has not received the cashback they were expecting from Bed Star. Other users of TCB should be aware!
No gripe with the guys at TCB who I'm sure have done their best over almost 1 year to get my cash. However, I do think they should have a serious look at this retailer, consider how many claims are being rejected, and whether they should really be listed on TCB.
Oh, by the way, no problem with the actual service, quality of bed, etc., from Bed Star. Just a shame they don't honour the cashback that is advertised.
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PG65 | 21 Jun 2011
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Bought a bed for over £500 from Bedstar in January 2011. The bed was delivered fine, no problems. It is now June 2011, and no sign of any cashback despite submitting a manual claim and a couple of nudges. I suspect I will receive nothing. Reading the recent comments from others, I have to ask why Bedstar are still on this site if they don't appear to be paying for legitimate claims?
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reddiguy | 18 Jun 2011
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Good easy to use website. Delivery quoted 2-4 weeks. Item not received within that period. Poor customer communication.
No cashback received.
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turbofan | 19 May 2011
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still waiting for my cash back this is appalling i only went to them for the cash back
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| 03 Jan 2011
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Very dissapointed, refused my cashback claim on the basis 'Another marketing channel was credited with the sale, due to a voucher/discount code used'. Also very slow to inform me about this, and looking at other users comments its clear my case is not isolated. I will not be using them again, don't expect cashback from this Merchant.
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| 16 Dec 2010
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Failed to track initially but after submitting a manual claim, the payment has been confirmed (hooray!).
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Lisakaye | 14 Dec 2010
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Tracked and confirmed quickly and became payable earlier than expected!
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sb1977 | 24 Aug 2010
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No progress after six months on cashback that failed to track. Assume this is now going nowhere. Wouldn't use again on that basis.
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dgn1960 | 15 Jul 2010
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Slow to track
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MichaelaSherlock | 29 May 2010
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Wouldn't use again. Terrible service.
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chrissyko | 25 May 2010
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Purchased a bed in January for £600
, delivered beginning of February still no cashback!! Bedstar saying they have no records of transaction although I even have a delivery note. Would not recommend feel mislead and cheated. this manaul cashback claim has been going on since February and still not resolved!!
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sooeyg | 27 Apr 2010
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didnt track one word terrible.. put in manuel claim so far not heard anything. very unsatisfactory would not use again
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11keeno | 06 Apr 2010
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Tracked very quickly and paid within a week of the product being delivered, so only about 5 weeks in total from ordering to payment. Only ordered a headboard but Bedstar were the cheapest and seemed very efficient. Would recommend and use again.
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Tiggywood | 26 Mar 2010
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Great
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| 20 Mar 2010
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Cashback tracked quickly and became payable approx 4 weeks from order date. However, bed still hasn't arrived (will be 5 weeks from tomorrow since I ordered it). Despite speaking to very pleasant sales staff who are dealing with the delay (apparently due to the bed arriving at the showroom damaged so they've had to reorder it for me) - still no delivery date & I feel that it's me who is having to do the chasing up. So unfortunately despite the rapid cashback - I will not be using this company again.
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Savvysal | 01 Mar 2010
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Bought a bed from this company in Novemeber 2009 and as yet have still not recieved the cash back despite enquiry and several nudges to topcash back people. Hoping it doesn't lead into 4 months of no cashback being reported from retailer : (
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| 25 Feb 2010
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Paid up with no problems.
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cep1972 | 23 Feb 2010
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ENTER
