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Aviva Car Insurance Reviews

The fact they offer quality products at excellent prices is just one of the numerous positives members who bought car insurance from Aviva have mentioned when leaving a review on our site. Customers also praise the excellent service provided, the simple online buying process and their great customer care team.

Positive feedback has been left by people who have used Aviva for many years, some of whom describe them as a "pleasure to deal with". Many of those who have provided reviews have also impressed with how quickly their cashback became payable.

While Aviva have only a one-star rating on Trustpilot, you will find five-star reviews from people who are not even insured by them but who were impressed with the service provided by them as the insurer of the other party at fault for an accident they were involved in. Other customers praise the way they handled claims and helped them deal with an accident.

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Aviva Car Insurance Reviews
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Insurance taken up on 11th October but has not tracked. This is unusual as always find Topcashback to be very efficient. Only other time I have experienced a problem was very slow payment from Sky but Topcashback chased them up and I eventually got it. Have now lodged a missing cashback appeal which will sit on ICE until 10th November. Just hope I get it resolved as only took it due to £80 cashback deal
  geriw | 28 Oct 2013 Report Abuse
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Tracked straight away. Was "pending" for about 5/6 weeks, which I had expected, but then went straight through to "payable". On top of that, it was one of the cheapest quotes without the cashback - so very happy!
  mochsie | 26 Oct 2013 Report Abuse
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Transaction didnt track after 3 days so have raised a claim. Suspected £84 cashback on a £230 policy might be too good to be true. Will wait and see.
  eric_cross | 22 Oct 2013 Report Abuse
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Cancelled previous as did not track. Re-purchased but still not tracking. Clear cookies and test tracking each time. Used different browser this time as well. Tracking seems to be getting more of a problem at Topcashback. May cancel again as it is a lot of cash back to lose.
  Ridgehead | 12 Oct 2013 Report Abuse
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July 2012 Bought Car Insurance. After 30 days no cashback showing. Put missing cashback claim in. Took till Jan 2013 to get a response, what's your policy number. October 2013 still no answer a total of 14 months so far. NOT VERY GOOD.
  Biggleswick | 10 Oct 2013 Report Abuse
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UPDATE from 23 Aug 2013 Review. Bought car insurance 31 July 2013. Not tracked. Manual claim on 08 Aug 2013. Put ‘On Ice’, with a validation period of 30 days. On 13 Sep 2013 submitted to Aviva, but can take from four weeks to several months. 25 Sep 2013 £60 cashback appeared straight into payable and on 30th 60p top-up added. So alls well in the end, just disappointed that it didn't track 'twice', yet I had no problem with Gocompare and Confused at the same time. One thing I have learned is to monitor the price even after buying it, as you can always cancel if the price goes down before the policy starts. Overall TCB did the job.
  johntheone1234 | 01 Oct 2013 Report Abuse
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Cashback hasn't tracked. Have to wait 30 days until a claim is put in - by then it will be too late to cancel and go for a cheaper insurance.
  nikkip02 | 01 Oct 2013 Report Abuse
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Purchase has not tracked and unable to access mypolicy on Aviva website. Have previously had no problems with Aviva and cashback. Think I will call and cancel and try re-doing. It is a lot of money to risk otherwise.
  Ridgehead | 26 Sep 2013 Report Abuse
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Purchase has not tracked and unable to access mypolicy on Aviva website. Have previously had no problems with Aviva and cashback. Think I will call and cancel and try re-doing. It is a lot of money to risk otherwise.
  Ridgehead | 26 Sep 2013 Report Abuse
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Very pleased indeed! Fabulous rate of cashback on my very competitively-priced car insurance policy, paid within 6 weeks. Couldn't be happier!
  Sea_Pigeon | 25 Sep 2013 Report Abuse
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Cash back paid within 6 weeks, really happy. Would def use again!!!
  Sirmaggie | 25 Sep 2013 Report Abuse
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have not received tracking or anything from TCB to confirm i will get cashback, so i am going to cancel the policy before it starts and aks for full refund if i hear nothing by morning
  | 19 Sep 2013 Report Abuse
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I had a renewal with Admiral and Aviva beat it by over £100. Cash back tracked and was paid within 4 weeks so my saving was over £160. aftr it went live I had a courtesy call from Aviva and so all in I'm very satisfied.
  | 29 Aug 2013 Report Abuse
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Wow this sounds great, tracks almost straight away and payable in 3 to 4 weeks. Unfortunately mine didn't track, but you can cancel and get a full refund before the start date. I cancelled my policy and re-ordered as the quote dropped another £20. However, it still didn't track and is now 'on ice' till 30th August. Fingers crossed.
  johntheone1234 | 23 Aug 2013 Report Abuse
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Transaction was tracked next day and paid within 4 weeks. Really quick to honour cashback so will definitely use again.
  Dan123 | 22 Aug 2013 Report Abuse
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Great! Thanks Aviva not only were you the cheapest buy £200.00 for our insurance but i got my cashback within 3 weeks!! Thank You :)
  Millieanddoulton | 22 Aug 2013 Report Abuse
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Happy days, Cashback within 4 weeks. Aviva Customer services chased up no claims with previous Insurer. Will defo go for this again. In respect of price, was competitive, seemed value for money policy in respect of others. Thanks TopCashback again.
  morka | 07 Aug 2013 Report Abuse
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Outstanding paid out in less than five weeks.
  rowell19 | 03 Aug 2013 Report Abuse
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Paid in around 7 weeks, a great experience on this occasion from Aviva. Promoted as a faster paying merchant and they performed as a faster paying merchant. Faultless and you couldn't really ask for anything better.
  Baldy_Man | 03 Aug 2013 Report Abuse
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24 hours after my review...it appears after manual submission and is payable the same day! Thank you TCB
  steve71 | 12 Jul 2013 Report Abuse
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Do not believe this is a faster payer, mine didn't track, then there is an on ice delay where nothing happens, then TCB will submit it, then you wait some more.........I will continue soon!
  steve71 | 11 Jul 2013 Report Abuse
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Very disappointed, did not receive my cashback as they have said I used a different search engine, I only ever go through Top Cashback, I was very careful especially with a value of £60 cashback! Will not use Aviva again. My friend has had the same problem
  CathyJones | 09 Jul 2013 Report Abuse
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11 Mar 2013 - Manual claim very slow. Not happy at all with Top Cashback or Aviva. Still waiting for update. Very Poor.
  acidburn | 08 Jul 2013 Report Abuse
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Doesn't link through to the Aviva site, just loops back to the Top Cask Back site,
  paulcossey | 24 Jun 2013 Report Abuse
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insured 2 cars with aviva online in may 13 and have not heard anything re my cashback.others seem to have been paid quickly. who do i contact? aviva or topcash back?
  ocolive | 23 Jun 2013 Report Abuse
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