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Soak&Sleep Reviews

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Reviews and experiences from TopCashback members who have shopped with Soak&Sleep. Review this merchant

Soak&Sleep Reviews
	Fast delivery. Products ok but had better. Very very slow on payout
	ianandsuzanne \| 03 Jan 2018 Report Abuse
	They declined one of one shops for no valid reason
	annegray \| 19 Nov 2015 Report Abuse
	They sent me the wrong size duvet cover, and then couldn't replace it with the correct size, as didn't have any left. The pillow protectors had black marks on them, but they replaced those free of charge.
	Kel77 \| 17 May 2015 Report Abuse
	Great service, great products but wriggled out of cashback with comment "network has not identified ourselves as the last referral to the merchant’s site and this transaction". Disappointing as couldn't fault them otherwise.
	Saltysam \| 11 Sep 2014 Report Abuse
	Great products, good prices, quick delivery but wriggled out of paying cashback. Claimed that topcashback was not the last referrer despite me making my order on a laptop that I had specifically used because I had never visited their site on it, clicked through to their website via topcashback (as logged), put items in basket and then paid 12 minutes after my initial click (as logged by topcashback/paypal) - claim refused. Their products are great but don't rely on cash back.
	\| 25 Nov 2013 Report Abuse
	Very disappointed to have this cashback declined! I am therefore unable to recommend this retailer which is very unfortunate as I might have had some very positive things to say about them otherwise. Unless this claim is honoured I will be shopping elsewhere for bedding.
	phenomenalcoach \| 31 Oct 2013 Report Abuse
	Tracked quickly still waiting for pay out, D&PW customer service not great as when order i was advised the latest i would receive my goods was 27 dec but did not receive till 3 weeks after that, would not have ordered & paid for goods that take 5 weeks to arrive!!
	butterscotch \| 28 Jan 2011 Report Abuse
	The % cashback offered was 8.08%. The amount the product i purchased was £51.00 but is only showing at £43.40. I work this out that cashback should have been earned at £4.12 but only tracking at £2.62. Cashback not as offered and worked out on wrong purchase price.
	jazzyg \| 11 Jan 2011 Report Abuse
	Great products but the company refused my cashback so very dissapointed.
	lucyperretta \| 09 Mar 2016 Report Abuse
	cashback refused with no reason given
	fmiky \| 07 Jan 2015 Report Abuse
	beware - made a large purchase of over £300.00 and they are refusing to pay cash back. Very poor will not be shopping with them again
	clazzer \| 30 Apr 2013 Report Abuse
	Cashback was tracked but for the incorrect amount. Fortunately, Top Cashback resolved this efficiently.
	zzdjp \| 31 Jul 2011 Report Abuse
	There appears to be no problems with the quality of their products but I have now been waiting since October 2010 for the cashback. As an experienced TCB customer with many successful trades under my belt I am at a loss to see why this company has continued to drag it's heels. Under these circumstances I can only advise potential TCB customers to keep well away - it appears you will be wasting your time!
	raytherep \| 11 Jul 2011 Report Abuse
	Ordered 2 duvets for my kids but was unable to find care instructions on th website. The duvets were delivered quickly but when we read the label they were dry clean only which is not ideal. Returned items later that day with recorded delivery(£10) which was recieved by DAPW on 4/1/2011. Had to email on the 17th as had recieved no refund and then had to phone on the 24th as still no refund! 20 days after recieving the goods back they finally refunded my money but with no apology or good will gesture. Won't use again
	pinn30 \| 14 Feb 2011 Report Abuse
	Very prompt delivery, very good product and quick to track. Would certainly use again.
	bargainseeker \| 17 Sep 2010 Report Abuse
	Wife likes the pillow but no order number, no e-mail receipt, no paper receipt so no cashback
	paulglaister \| 26 Oct 2022 Report Abuse
	No payout even though all T&C followed - AVOID
	Tacbay \| 09 Feb 2021 Report Abuse
	Declined cashback, even though I know I went via TCB and have the screenshot showing my visit was recorded by TCB. Nice products, although pricey even more so when you don't get the cashback due to you. Poor show!!
	cc23 \| 04 Jan 2019 Report Abuse
	Cashback declined for no particular reason,never had this problem before with other retailers.
	steffyj15 \| 29 Aug 2018 Report Abuse
	Soak & Sleep were the worse CB member I have used in the 4 years I have been a member - They got the amount spent incorrect and then would not pay out any of the CB earned! They may get better with time but in my experience they were difficult to deal with in CB and with my overall order from them.
	Trace38 \| 13 May 2016 Report Abuse
	Good %age offered but I had to open a claim to receive it - very disappointed and I won't be returning
	DragonflyZoe \| 11 Sep 2015 Report Abuse
	Would not use again due to poor customer service. I placed my order on Sunday evening a couple of weeks ago. I e-mailed the customer services two hours later to cancel my order. I had a reply on Monday evening saying that my order cannot be cancelled as it has been already despatched and advising me to refuse the delivery. I did this over a week ago and apparently my return still has not been received yet and I still have not been refunded. I have no goods and my money still has not been returned.
	viktoriakd \| 07 Feb 2013 Report Abuse
	Given the runaround by "Customer Service". Would not recommend this company.
	bibbitty \| 17 Jun 2011 Report Abuse
	They declined my claim of the cash back and I have no idea why, Topcashback showed that I had gone through their website to order. I wouldn't use them again unless it was very much cheaper.Very disappointed as this is the first time this has happened to me. I could understand if there had been an explanation for this.
	Paul_Ferris \| 10 Jan 2014 Report Abuse
	Poor customer service. I placed an order and cancelled within a couple of hours. 2 and half weeks later I am still waiting for my refund. Do not reccomend.
	viktoriakd \| 12 Feb 2013 Report Abuse

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