Why has my cashback been declined?
If your cashback has been crossed out, the retailer has marked your purchase as ineligible for cashback.
In some cases, declined cashback may also appear as available to payout with a value of £0.00.
We aren't always informed why cashback has been declined. However, some common reasons include:
- Cancelling, amending or returning all or part of your order.
- Using a voucher, discount or promo code that wasn't displayed on TopCashback.
- Requested a quote or visiting the retailer's website without completing a purchase.
- Completing your purchase using a saved or renewed quote.
- Completed your purchase over the phone instead of online.
- Didn't meet the retailer's cashback exclusions and terms
- The offer was only available to new customers. When this applies it will be stated in the retailer's Exclusions and Terms.
- TopCashback wasn't recognised as the last website you visited before making your purchase.
What if I disagree with the decision?
If your cashback has been declined and you’d like us to challenge this for you, submit a Declined Cashback Claim here
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