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Festive Lights Reviews
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Reviews and experiences from TopCashback members who have shopped with Festive Lights.
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Festive Lights Reviews
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Bought 3 globe lights, tested them on arrival and one was faulty, sent it back and the next one they sent was also faulty. Cashback did not track, submitted manual claim, response from FL was 'Another marketing channel was credited with the sale'.....rubbish, last purchase I will make with these guys.
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welchn | 05 Aug 2014
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After sales appalling - it's not just all about the product - no customer service
Before I ordered a set of lights I asked festive lights if they had a memory as I wanted the lights to come on every night in the 'steady-on' mode (i.e. not twinkling). Festive lights replied that they would memorise their last setting. Sadly, this was not the case as 24 hours after my first switch on and setting to steady on, the lights just reset themselves back to twinkling.
I emailed festive lights and politely asked for their advice - no response. I tried an alternative email address (customer service, not sales) - still no response. Lastly I used their online web form - three attempts and not one acknowledgement. So, money wasted on a product that is not fit for purpose and a company that doesn't care - be very wary of this before you buy and consider putting your hard earned cash elsewhere.
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stu1234 | 17 Jan 2013
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