Get up to £26.25 of your purchase back when you shop with Direct Line Car Insurance Join TopCashback Free
Get up to £26.25 of your purchase back
when you shop with Direct Line Car Insurance

Direct Line Car Insurance Reviews

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If you are thinking of taking out car insurance with Direct Line and want to see what other TopCashback members have said about them, you should take a look at the feedback you will find below. As well as the speed at which their cashback was paid out, people who have chosen to leave Direct Line Car Insurance reviews have also highlighted such things as the company’s customer service and their competitive quotes. One delighted member said: “Couldn’t be happier with their customer service and, of course, the competitive quote for car insurance.”

Other remarks you will find include “joined Direct Line as they offered the best insurance for me” and “good professional experience, prompt payment of cashback”. You will find plenty of other feedback on the subject of cashback, including comments such as “cashback weeks earlier than expected”, “easy to get cashback with Direct Line insurance” and “cashback received within time frame”. If you take a look at Direct Line Car Insurance review feedback on Trustpilot, you will find it is mixed. However, one customer said: “The customer service team is sincerely the best team of any company in this country. I cannot fault this company in any way.” High praise indeed.

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Direct Line Car Insurance Reviews
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The cashback with this company is good. However, be prepared to wait. I made the transaction with Direct Line in July, 2015. They eventually paid out in January, 2016. A wait of 6 months.
  David_Bedford | 17 Jan 2016 Report Abuse
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Never tracked despite providing all details needed and many nudges....very unhappy.
  abergafren | 11 Jan 2016 Report Abuse
 
Hey, A transaction won’t track if either the cashback network can’t see an eligible transaction took place or if they cannot relate this back to TopCashback. However, if you lodge a claim for this we can get it queried for you ? Best wishes, TopCashback Support

TopCashback
 
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Terrible payment speeds. Very disappointing.
  lmckelvie | 11 Jan 2016 Report Abuse
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Still waiting for my cash back after7 mths waste of time
  billyboy123 | 04 Jan 2016 Report Abuse
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Jumped through all the hoops but still got declined and they don't give a reason. How are you supposed to avoid the same problem in the future if you've followed all the rules and still been declined but they don't tell you why? Is that even legal? Seems very arbitrary to me so won't use them again.
  Bootsie01 | 21 Dec 2015 Report Abuse
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Bought insurance in July and confirmed but still no payout and even top cashback just says wait
  h33r | 19 Dec 2015 Report Abuse
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awful,i wont even waste my time i have wasted enough alreadt!!!!!!!!
  topcat99 | 07 Dec 2015 Report Abuse
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Been waiting almost one year for cashback on home and car insurance policies. Will not be renewing !
  redrocket | 02 Mar 2014 Report Abuse
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First attempt at trying to get cashback on car insurance on this site. Tried to get insurance through Direct Line, offered £52.50 cashback but cannot for love nor money pay for the policy through either my debit or credit card as it crashes at the Visa Verification stage. Spent almost 2 hours of my time on this so I'll be going elsewhere for my car insurance. What a joke.
  cewalker1972 | 27 Feb 2014 Report Abuse
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A total deceit and absolutely zero accountability. Its coming close to 1 year now and no response about my cashback yet. I can safely say that never again will I go with Direct line expecting cashback and would not recommend it to you either.
  fencer_ruffian | 18 Feb 2014 Report Abuse
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We did a quote outside of cashback and separately using cashback route. Our experience was that when going via cashback, Direct Line more or less added the cashback onto the premium then deducts it to give the impression of a good deal. This seems very dishonest and meant we declined to use Direct Line.
  commenting | 17 Feb 2014 Report Abuse
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I have been waiting for 7 months now for my £70 cashback, following the purchase of my car insurance. It's safe to say I won't be buying car insurance from them when my renewal comes through!
  JVN66 | 09 Feb 2014 Report Abuse
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Can insurance bought last March 2013, It is February 2014 and despite the cashback transaction was confirmed since April last year, I have not received any cashback and I am still waiting for an update from Topcashback customer service!!! Avoid direct line cashback promotion...
  faktarus | 02 Feb 2014 Report Abuse
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Bought car insurance February 2013, policy almost up and cashback still not confirmed. It has cost me more relying on the cashback, could have got the insurance cheaper elsewhere. Do not use Directline for car insurance if you want the cashback.
  lesslot | 19 Jan 2014 Report Abuse
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Three policies last year all eligible for cashback but NONE have tracked. Topcashback have confirmed the qualifying conditions have been met and submitted claims but NOTHING. Read other feedback to appreciate I'm not alone. Best avoid if you depend on cashback for best price.
  tonyjoc | 18 Jan 2014 Report Abuse
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Bought car insurance in April 2013, met all the conditions required by Direct Line but still no sign of claim being tracked in spite of best efforts by TCB. Looks like Direct Line are conning people - they won't get my business again. Will make this clear to them when my renewal comes round. Think TCB should delete this company from their scheme, it reflects badly on them.
  Alchemist2001 | 19 Dec 2013 Report Abuse
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4 months in and no sign of cash back. Best avoided
  m0stly | 21 Nov 2013 Report Abuse
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Still waiting for Direct Line and topcashback to submit my claim its been almost 4 months now and the things not even tracking,just been told i've now got to wait between a few weeks to several months What a JOKE!! Avoid Direct Line
  dave_betts | 27 Sep 2013 Report Abuse
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Confused as to how I am meant to get my cash back. Showing as payable but having to jump through hoops to get payment. Don't bother !
  barnaann | 23 Sep 2013 Report Abuse
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Took 6 months and continual chasing but finally tracked. Now pending so fingers crossed. Don't give up.
  tonyjoc | 27 Mar 2014 Report Abuse
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Took out a policy with them and when the documents arrived the cover seemed vastly inferior to what I already had from my existing insurer. Called to clarify a few points, wasted over an hour on the phone and in the end cancelled the policy after abysmal "customer service". Had a similar experience with a policy on home insurance a few years ago - when you claim they try to avoid paying.
  | 28 Feb 2014 Report Abuse
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I did not purchase my Direct Line car insurance policy through TopCashBack in the end because the quote I was given going through TopCashBack was well over £47 (cashback) more than the quote I got from Direct Line when applying directly. It seems that DL jacked up the cost of the policy when applying through TCBack
  dlmaxwell | 18 Feb 2014 Report Abuse
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Took the policy in june 2013...no cashback yet. It wasn't even tracked to begin with. Lodged a missing cashback complaint, still no luck. Would stay away next time!
  maheshramani | 22 Jan 2014 Report Abuse
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Bought my car insurance 29 May submitted claim 3 July still no cashback. I will not be buying from them again. Cashback can be as high as you like, if you don't pay it. I keep sending nudges to TC but still I don't get any money. Avoid this company unless the basic premium is good and you don't want cashback
  pamsman2 | 28 Dec 2013 Report Abuse
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Waited over 30 weeks hoping cashback would become payable but then logged in to find it had been declined. Have lodged a missing cashback claim as I don't understand what t&cs I haven't met to have it declined but I can't say I'm holding out much hope of actually getting this cashback at all now. Similar story on my DL pet insurance claim...I've waited ages for it to progress but it hasn't got any further and I have a suspicion it is going to go down a similar route. Good job DL were actually good deals for me without the cashback.
  char2609 | 04 Dec 2013 Report Abuse
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