The fact they offer value policies seems to be a popular reason why our members decide to provide positive feedback having purchased home insurance from Aviva. One reviewer says they have used Aviva “many times for all insurance purchases”, while others state they have been happy with their “competitive home insurance”.
On the whole, members are also pleased with how quickly their cashback tracks and pays out, with comments including “paid out on time, tracked on time. Why can’t other merchants be like this?”, “this must be the easiest thing I have ever done - taken out home insurance and got cashback at the same time” and “just take out a policy and TopCashback do the rest”. Another of our members says their cashback was logged very quickly, confirmed and made available to them exactly when they said it would.
Aviva.co.uk has only a one-star rating on Trustpilot, though you will find many four and five-star reviews which lavish them with praise, with customers saying things like “I really like Aviva as they helped me all the way”, “quick, courteous and also the cheapest cover each time” and “every time I have dealt with Aviva they have done everything that the policy says they should do, with no issues”.
Their call centre staff are also praised for being knowledgeable and polite when resolving issues, while someone who says they have used Aviva for three years commends them on their great customer service. One customer highlights the fact that they reported the loss of a £4,000 ring at 9.30am and by 10am had received an email confirming the full amount, minus the £100 excess, was to be paid to replace it from the store it was purchased from.
