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Buyers beware. We purchased an expensive item from this retailer after making a pre purchase query with topcashback regarding the terms and conditions. The terms and conditions were fully met after the purchase, as the order was acknowledged and tracked successfully. This showed as pending for over five weeks, trhen removed from my account by topcashback. After a number of requests to topcashback, they finally admitted they had no idea why the retailer had declined a legitimate cashback claim and had no intention of trying to resolve the issue. Cashback is not gauranteed, but it is expected when the criteria is fully met and everything tracks successfully. I did request that topcashback may consider removing deceitful retailers from their website, as it is totally unacceptable that their members are gulled into making purchases from these type of retailers. Disgraceful service by everyone concerned.
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cromb111e | 31 Dec 2015
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Hey,
I can confirm that this merchant now allows Missing Cashback Claims and so you will be able to query your transaction with them via a Claim. A transaction can get declined for different reasons but by lodging a claim we will either get a successful overturn for you or a reason for the decline.
Best wishes,
TopCashback Support
TopCashback
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