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Go Groopie Reviews

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While it is fair to say you will find member reviews which complain about the service provided by Go Groopie, plus others which highlight problems with cashback, other TopCashback users are very complimentary. “Always great service with this company”, “Great site, always use” and “very fast service” are some examples of what delighted members have said. One member said: “Excellent. Easy transaction and speedy payment — thank you.” There are positive comments regarding the cashback process too, with one member stating: “Easy to earn cashback and the items I have bought have all been of good quality.”

Review this merchant

Go Groopie Reviews
	GoGroupie are a shocking company. I purchased 2 products. The first was the wrong colour when it arrived. The 2nd was delivered late, was damaged and faulty. It has taken weeks to get them to refund.
	Member1037606719940 \| 09 Dec 2016 Report Abuse
	Wish I could rate them even less so called "offers" can be found much cheaper on ebay without the ridiculously long delivery times and excessive post and packaging.
	\| 03 Oct 2016 Report Abuse
	Refusing to pay cashback stating I did not click through from TCB but clearly showing that I did
	ursula68 \| 31 Jan 2016 Report Abuse
	Avoid this site no customer service not replied to emails requesting a refund for goods that have not arrived. Sadly, same treatment from the company I purchased the voucher for 'Gift Hampers'. Please don't get stung avoid this company 'Go Groopie' BUYER BEWARE!!!
	\| 08 Mar 2015 Report Abuse
	This company are an absolute nightmare. Customer services ignore communications. I bought a voucher from them and had to go to PayPal dispute to get my money back as voucher didn't work and they couldn't have cared less. Don't touch with barge pole
	\| 04 Feb 2015 Report Abuse
	I had a similar experience with this company to the many people who have already written a review. This outfit needs to be removed from TopCashback as they are not worthy and do not deserve to be listed here. BUYER BEWARE They will take your money and ignore you OR send you second rate products that aren't worth your hard earned money. Turn and walk away! It's the sensible thing to do!!!
	TLB_UK \| 05 Jan 2015 Report Abuse
	Do not use. If you change your mind and request a refund you will not get it!
	D_Gargan \| 01 Dec 2014 Report Abuse
	Really bad company. DO NOT USE
	elaine12u \| 19 Sep 2014 Report Abuse
	Stay away from this company avoid like the plauge they take your money for items that never arrive they ignore emails they promise refunds that i am still waiting for after a month they are a crookied company and nobody should wastethere money if you buy off this company you are saying goodbye to your money because you will never recieve your purchase so please lusten and donot ever buy from these con men!!
	Member1012597930924 \| 01 Aug 2014 Report Abuse
	once you cancel a voucher trying to get your money back is a nightmare
	darkangel1234 \| 10 May 2014 Report Abuse
	Today's Date: 3rd April 2014. My Cashback experience with this retailer is not one that I can by any means express satisfaction about. The goods ordered - though low in value - were of a poor build quality and sub-standard. My purchase was on the 6th August 2013, and as per usual, I waited the minimum time for the transaction to automatically track before opening a ticket / claim. This was done on the 16th August 2013. After a series of "NUDGES" and a few messages... my ticket / claim is still open but now "On Hold. Awaiting further action from TopCashBack or the merchant." Had I have read some of the comments on here before purchasing, I may well have gone to a different retailer to purchase the goods. Really think TCB should play a more active role in policing the rogue retailers. I feel they have a duty not only to the affiliates but also to their members - whether they be CLASSIC or PLUS+ members. Experiences like this make take the pleasure out of using TopCashBack, and I'm not saying it's their fault specifically, just wish there was some way they could screen out the negative companies spoiling the Cashback principle and experience that so many GOOD companies provide.
	TLB_UK \| 03 Apr 2014 Report Abuse
	DO NOT USE GO GROOPIE. THEY ARE THIEVES. I placed an order for an item in November, their supplier - MEGA DEALS UK did not send it out, they are refusing to give me a reund for the delivery cost and Go Groopie are refusing to give me money back for the item. They do not answer emails and do not respond to any request for a refund. They are Thieves who have stolen my money.
	\| 03 Mar 2014 Report Abuse
	AVOID THIS COMPANY , ORDERD ITEM FOR XMAS , MONEY TAKEN FROM ACCOUNT , STILL NOT RECIEVED, NO CONTACT AT ALL , NO ANSWERS TO EMAIL , SCAM COMPANY AVIOD LIKE THE PLAGUE
	\| 11 Feb 2014 Report Abuse
	Beware! For no apparent reason, my very first purchase with Go Groopie my cashback has been declined (first time I have ever had cashback declined as I am VERY careful when purchasing). Very dissatisfied - the message was thus: We have had a response from this merchants network regarding your claim. Unfortunately your claim has been declined on this occasion. The merchants network has stated that this has been declined for the reason "Another marketing channel was credited with sale" This states that TopCashback was not identified as the last referrer to the transaction. This is not to say that you used another cashback site but that another referrer such as a search engine, pop up window, voucher code or comparison website has become (possibly unintentionally) linked with your transaction. As I'm sure you will understand if a merchant (via their affiliate network) can't be sure of a transaction coming from TopCashback then they will not approve it and pass the cash onto us to pass on to you. Please be aware that this is an automated message regarding the resolution for your claim. If you do have any further questions please let us know via this claim thread. Best wishes TopCashback Support
	Lizziedrippin2001 \| 21 Jan 2014 Report Abuse
	Brought a hamper voucher code, however never received the hamper from the company. Have tried to contact the mercahnt direct, no joy (www.gifthampersbypost.co.uk) and no response at all. Have not received any response from Go Groopie either. Appalling service, avoid like the plague
	\| 20 Jan 2014 Report Abuse
	we bought a steam mop from them. It worked the 1st time and then packed in. Several Emails promised the merchant would contact us to return the item but it never happened. Would recommend that electrical items are NOT bought from them - use the high street instead where you can just take the item back yourself
	\| 18 Jan 2014 Report Abuse
	I BOUGHT A VOUCHER FOR £10 FOR A PAIR OF BOOTS. UPON GETTING THE VOUCHER BY EMAIL I SAW THE STYLE I WANTED WAS NOT AVAILABLE. I ASKED FOR A CANCELLATION/REFUND IMMEDIATELY. THAT WAS OVER A WEEK AGO. I HAVE SENT 6 EMAILS, TRIED TO GET A CONTACT PHONE NUMBER FOR THEM, ALL TO NO AVAIL. NO-ONE WILL CONTACT ME BACK. +++++++TERRIBLE SERVICE+++++++++++++ +++++++AVOID THIS COMPANY+++++++++++
	billybo1 \| 26 Nov 2013 Report Abuse
	I have used GOgroopie once and never again don't use them . I ordered 2 purses they arrived but were the wrong colour I have informed them ,no response . I ordered 4 chilled wine bags voucher codes did not work I informed GOgroopie and simplylive .gogroopie said they were active but they still didn't work. Simplylive ask who the seller was then no answer. There is no phone number all you do is keep sending emails and no response. Don't use them
	Melly_Melly_mel \| 25 Nov 2013 Report Abuse
	Avoid unless you wish to lose your money. Item order in June never arrived and 4 months later I am still emailing them about getting my money back and they just fob me off all the time. No telephone number provided - surprise surprise. Will never use them again.
	Shoeta \| 24 Oct 2013 Report Abuse
	Terrible company - no customer service. Did not receive product and couldn't get hold of anybody. After trying to contact him over 20 times, I eventually got a reply from Jonathan Mackey of Go Groopie promising me to get in touch and he never did despite me waiting over a month and chasing him up several times. Avoid Go Groopie.
	jennifer786 \| 29 Jul 2013 Report Abuse
	On the 4th November 2012 I ordered 2 tablets It is now 27th march 2013 and still nothing Gogroopie !!! are not nice !!! Still sending email to them and I will not stop Wish I never ordered them (((((((((((
	\| 27 Mar 2013 Report Abuse
	Beware if you have ordered anything from Go Groopie for Mothers Day you may be very disappointed, I ordered a Christmas present for my Granddaughter on December 7th and still waiting, despite so many empty promises of a refund, still nothing. Its not worth risking being disappointed, there are other sites selling the same.
	\| 07 Mar 2013 Report Abuse
	GoGroopie are abysmal. Their level of customer service is so bad that it would be an insult to the word "bad" to use it in reference to GoGroopie. They never reply to emails or phone calls. I have tried to email and call them over 20 times, but never get a reply. When I ring, the people I'm trying to get hold of are always "in meetings" or "out of the office" which makes one suspicious of the nature of this company and its size.
	jennifer786 \| 04 Sep 2012 Report Abuse
	First off cashback never tracked. Secondly, the retailer who the voucher was for charged my card as well as taking my voucher. After a lad of hassel, I got my refund back to my card, but the product the voucher was fr never showed up and i was told to contact go groupie for a refund - which I am still waiting on. Really bad customer service, no one seems bothered or even interested in my problems experienced - total con this site!
	soon2bmom \| 02 Apr 2012 Report Abuse
	I ordered batteries from gogroupie in nov last year! I have yet to receive them! I have contacted them numerous times and had some responses saying they are looking in to it!! I have asked numerous times for the batteries to be sent or for me to get my money back. I will never use them again.
	kathyck \| 21 Apr 2014 Report Abuse

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