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Made.com Reviews

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Reviews and experiences from TopCashback members who have shopped with Made.com. Review this merchant

Made.com Reviews
	I just thought it was worth clarifying that the cashback is only being offered on the pre-VAT cost, so less than I expected. I haven't received my item yet, so can't comment on the company in any other respect, but disappointed that cashback is not for the full purchase amount.
	WKSJ \| 28 Oct 2013 Report Abuse
	The products are stylish, and if everything goes well with your order, great. However, delivery is a disaster, as is returns, so do read on to be warned what you're getting yourself into: Ordered a table over Christmas. They use a partner called ArrowXL. In early Jan, they texted me a delivery date two days later. I rang them up as I wouldn't be home - but they couldn't change the date until AFTER the attempted failed delivery. Rang them the next day after the delivery, and given an earliest date two weeks later! So now arriving 17th Jan, more than 3 weeks after. No Saturday delivery slots, no timed delivery slots, no AM/PM choosing. You only find out on the day. Returns are a hassle too for some chairs that I ordered. No store you can return to. No parcelshop to drop off. It is collection via DPD. You can specify a day, but not the time. You get that only in the morning of the day itself. In my case, the driver didn't turn up all day, despite me being home, and no message or text either. Very poor service, now I have to stay home another day to receive the delivery.
	boonkoh \| 11 Jan 2019 Report Abuse
	Unfortunately using the £10 newletter coupon they advertise will result in declined cashback
	Morfik \| 01 Sep 2017 Report Abuse
	Cashback failed to track and despite submiting claim was not paid. The claim was not paid duet to not being the last referring merchant. Their products looks great but the build quality on the bench we purchased is poor. Overpriced for the quality of the build. Great if you want to look at something stylish but if you want your furniture to stand the test of time I'd suggest looking elsewhere.
	kitt0203 \| 10 Oct 2016 Report Abuse
	Ordered two "Lois" cushions on 19th Jan and have been advised will be with me by 7th March. The Made.com site currently says this item only takes 1-3 weeks to arrive - so I contacted them to ask why mine (if in fact it does arrive when promised) will have taken around seven weeks. Although they answered promptly to say i'd hear as soon as item is in the UK with an update on delivery time they did not explain why the actual delivery time is so much longer than they promise in the item description online.
	RL1960 \| 18 Feb 2014 Report Abuse
	They refused my cashback claim as I'd used a discount code as well.
	\| 25 Sep 2013 Report Abuse
	These people are crooks. The product was of poor quality and when I contacted them repeatedly to return it they took weeks to respond. I returned it and then never got a refund. I had to ask my credit card provider to reverse the transaction which they did. I will never deal wit these people again. On the plus side, they never responded to my disputing the transaction and so I would imagine they are too disorganised to argue even with illegitimate claims.
	\| 04 Aug 2013 Report Abuse
	They declined so many of our transactions we stopped even bothering.
	coandcl \| 19 Jun 2022 Report Abuse
	Purchased over £5k in total from MADE over different transactions, all claims rejected!
	ashleysylee \| 02 Apr 2022 Report Abuse
	For some reason declined my cashback on a sofa bed purchase
	kristubb \| 31 Oct 2021 Report Abuse
	Cashback declined with no reason offered. I ordered a sofa, was delivered without any issues - yet cashback declined.
	oof \| 04 May 2021 Report Abuse
	daylight robbery of cashback claims
	Kudiwa \| 30 Dec 2020 Report Abuse
	Declined cashback twice in two different orders. Standard orders with no offers
	lemonsausage \| 06 Oct 2020 Report Abuse
	I didn't get the cashback and I don't know why.
	DebVann \| 10 Jul 2020 Report Abuse
	Three separate transactions, all tracked at 0. Raised a claim on one and was declined. Very annoying and fishy
	jimmymac87 \| 30 Jun 2020 Report Abuse
	Cashback for online purchase of full price items declined. No reason given. Delivery very slow.
	wsb \| 20 Feb 2020 Report Abuse
	The last three transactions i have had with MADE have all tracked at £0.00 - I am currently awaiting the outcome of missing cashback claims. Time consuming and annoying! The quality of my purchases so far have been lovely, shame about the cashback.
	Olivia Routledge \| 17 Feb 2020 Report Abuse
	Refused payment of my cashback
	lhjfalkirk \| 03 Jan 2020 Report Abuse
	Cancelled cash back at the last moment. Terribly overpriced products. Terrible customer service and attitude. Deserves to go defunct!
	avivscrewvalla \| 23 Dec 2019 Report Abuse
	cashback declined ? My first decline in numerous transactions using Topcashback. Because of this will never order from Made.com
	coventry87 \| 04 Nov 2019 Report Abuse
	Lost my order & not honouring cash back despite using link from top cash back. Poor customer service
	AndrewBol \| 10 Oct 2019 Report Abuse
	Declined cashback even though T&Cs were met, now in a lengthly query process
	lhjfalkirk \| 17 Sep 2019 Report Abuse
	declined cash back even follow the T&C. TCB is lying as well, kept just find fake evidence to shut you up. We had delivery issue with them, they only offered to pay a tiny amount compensation. with all the fancy ad, the customer service is absolute awful.
	yangjin0122 \| 25 Aug 2019 Report Abuse
	Very slow to pay
	danbbb \| 20 May 2019 Report Abuse
	They will find an excuse not to give the cashback! bad customer service
	Alons \| 13 Apr 2019 Report Abuse

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