Where can I report a fault with the mobile app?

If you notice any issues (not answered through a help article) while using the TopCashback app, we recommend you submit a support ticket and we can help to get it resolved.

To do this through the app, tap on 'More' in the bottom navigation, then expand the 'My Account' dropdown open and tap 'Customer Service'. This will open the Customer Service mobile page and from there you can tap 'Contact Us' to submit a support ticket.

Alternatively, you can submit a support ticket from here to our Customer Care team.


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Can’t find what you are looking for? We are very sorry to hear that, but don’t worry you will be able to send us a 'support ticket' and we will get back to you as soon as we can.

Did you know

"Our Customer Service team members each complete 6 months (900 hours) of valuable on-the-job training. "
Customer care team