Hastings Direct Car Insurance Reviews

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Reviews and experiences from Topcashback members who have shopped with Hastings Direct Car Insurance. Hastings Direct Car Insurance feedback is supplied only by members of Topcashback Review this merchant
99.38%
Satisfied with this merchant
Based on over 27,000 completed transactions | Full details & FAQ's
Hastings Direct Car Insurance Reviews
Was a very competitive quote - could not find cheaper through comparison websites, however am still waiting, 5 months later, for cashback. Purchase tracked etc v quickly but the payable date is still more than a month away. Unnecessarily lengthy process in my opinion, but they do say you shouldn't look gift horses bearing free cashback in the mouth...
  LMRanger | 20 May 2012 Report Abuse
Cashback was only received after submitting a missing cashback claim and it took almost a year to receive the credit on my tcb account. Cb received just before the policy was due to renew...Very convenient!
  Skedge123 | 26 Feb 2012 Report Abuse
Expect a long wait for your cash back, probably some emails, and nudges. Took out car insurance with hastings, paid in full, last march 11 just got a settlement from top cash back today feb 12, cant thank tcb enough. Tracking worked quickly with merchant but just went to payable with a £0. Waited over 3 months as stated in terms and conditions (found out that it was over 100 days which is another problem and requires more emails). Contacted tcb in july who forwarded claim to merchant, 2 nudges later and 1/2 a year £55. Thanks tcb
  rebus | 18 Feb 2012 Report Abuse
A bit misleading, they say you cant use saved quotes for cashback however when you go to their site the new quote and retrieve quote buttons are both within the topcashback banner, bit naughty that is!
  Richcheshire | 17 Feb 2012 Report Abuse
26/11/2011 - Bit miffed about hastings - after spending an hour going through all their forms the payment page didnt work correctly so I ended up having to call them and go through all the same details again and by the time all the data was re-entered the premium had risen £15 (in 30 mins?)!!! be warned even if you opt for ncb protection your quote will take it off and you have to re-add it - think they do that to keep the premium as low as possible. Will be interesting to see if they honour the cashback :(
  GuyUk | 25 Nov 2011 Report Abuse
Tracked quickly but wont be confirmed for months.
  Mrs_Smythe | 25 Nov 2011 Report Abuse
This company seem to delay payment longer than I would have expected. I took out a policy in sept & believe I have to wait for four months for it to be confirmed. I understand why but possibly needs reviewing.
  Minxi58 | 03 Nov 2011 Report Abuse
Ater I had purchased my car insurance from hastings, I was informed 2 months later that I needed to provide evidence of my no claims bonus. I had destroyed my previous documents and therefore had no evidence to provide.
  sairplows | 15 Oct 2011 Report Abuse
Didnt track so had to submit manual claim. After 7 months and a nudge a month finally got the full amount. Top cashback were great though keeping me informed of what was happening.
  summerthyme | 20 Jun 2011 Report Abuse
It took over a year for cash back. Never needed to claim from them so don't know what they were like. Ok I guess
  rebecca_80 | 11 Jun 2011 Report Abuse
Did 2 car insurance policies - one in april 2010 and 1 in may 2010 - cashback offered for each one was £58 - the may one tracked and paid up but the 1st one never tracked at all and it took a whole year - all but 2 weeks - to get tcb to pay me- numerous nudges and comments to which few got replies - but eventually after persistance I finally got paid out a week ago - now im about to do the 2 cars again and hastings come up cheaper - not sure whether to use em again though.
  beechbabe | 25 Apr 2011 Report Abuse
Still waiting for payment three months after taking up policy.
  iainrushin | 25 Mar 2011 Report Abuse
I have been plagued by 'cold calls' from this company!
  blaidd | 24 Nov 2010 Report Abuse
Tracked quickly, just have to wait now
  GoldenMoneySaver | 23 Nov 2010 Report Abuse
Not the cheapest I could get, but very near, good cashback just hope they pay up.
  Pumas | 21 Nov 2010 Report Abuse
Tracked very quickly at £53 but shows as payable at the end of february. Had to phone them to change an item on my policy - took ages to get through (even for an insurance company !). However, the service was very efficient when I eventually got to speak to someone.
  TheSkutter | 29 Oct 2010 Report Abuse
Cashback tracked very quickly but will only become payable in 4 or 5 months. Had to ring them to change an item on the policy - took ages to get through (even for an insurance company !) but dealt with efficiently when I eventually got to speak to someone.
  TheSkutter | 29 Oct 2010 Report Abuse
Tracked within 2 hrs good cashback, plus saved on car insurance, lets hope its pays out. Will update
  shadowshots | 21 Oct 2010 Report Abuse
Very quick to track
  sadej | 14 Oct 2010 Report Abuse
Excellent customer service. Cant wait for my cashback to arrive
  grant_somerville | 16 Sep 2010 Report Abuse
Good amount of cashback but takes an absolute eternity for it to turn into actual cash. Hastings will not pay until after something like 6 months into your policy.
  steve_d | 27 Jul 2010 Report Abuse
Far to long to waiting for cash back
  stan5493g | 14 Aug 2016 Report Abuse
Takes forever. 4 Months "hold" period, and then sit around and one day they may accept your cashback. Still waiting after more than 6 months
  persistability | 12 May 2016 Report Abuse
Had to raise a claim as the transaction didn't appear on my account. Had to wait for over 3 months before claim was addressed, but at least I got the money in the end.
  MrPointy3854 | 26 Apr 2016 Report Abuse
Don't bother with this if you want cashback - 50 weeks I have waited for my cashback - nearly a year time to renew again won't go through hastings cashback...Very poor
  roly_33 | 22 Feb 2016 Report Abuse
  Hey, I am sorry to hear we are still waiting for this claim to be resolved. Sometimes it can require more in-depth investigations that normal which can lead to a longer time being required for a claim to be resolved. Our Team will try their best to get an outcome for you as soon as possible. Best wishes, TopCashback Support  
  TopCashback
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