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The_King | 29 Apr 2011
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This is one of the worst and rip off people don't use this cash back as they are so random after a long time of struggle here is the excuses they gave. As per my knowledge I don't use anyone else apart from TCB ( TopCashBack )
Created: 18/01/10
Claim Status: Waiting for Retailer
Merchant: Focus DIY
Order Date: 10/01/10
28/04/11 - Hi there,
Unfortunately it appears that your claim could not be approved. The comment that has been posted regarding this rejection is that 'Another marketing channel was credited with the sale'. This does suggest that your commission (or cashback) for your queried transaction has been credited to another referrer and not Top CashBack, most possibly due to the fact that Top CashBack have not been marked as your initial or last referrer to this sale. Please note that this does not necessarily mean that another cashback website has been involved and this can include entities such as search engines, comparison websites, voucher code websites etc – that may be directly or indirectly associated in some way with this transaction. I’m afraid that the name of this company or entity in question is not specified to us due to strict confidentiality reasons, and therefore we do not have this information to pass on to you.
Please also note that it is very unlikely that this outcome has been a mistake on the part of the merchant or any of the intermediary agencies that may have been used to arrive at this decision as there are robust systems in place to trace back this sale to see as to who has been the last referrer.
We are sorry that this has taken so long for you, we have been trying hard to get this pushed through for you but it appears that the retailer is steadfast in declining all of our submissions that they receive from us with regards to this transaction as a valid reason has been given for rejection. Following an outcome of this nature there is invariably little we can do as the merchant will not pay out twice for the same sale. We a
TopCashback
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