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when you shop with Wilko.com
Wilko.com Reviews
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Reviews and experiences from TopCashback members who have shopped with Wilko.com.
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Wilko.com Reviews
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No cashback received
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WythenshaweBi | 28 Feb 2017
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Topcashback are great. My complaint is with Wilko. I ordered from their website but my order got sent to a different branch on the other side of the country. Wilko said they could not put it right and tough luck to me so I have to lose out. Appalling service.
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Vincent_Malone | 30 Nov 2016
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months on and still no cash back.
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darenknighton | 06 Oct 2016
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The cashback service from Wilko is appalling. For transactions undertaken this year Wilko has not made not acknowledged or made payments. They also seem not to respond to claims submitted.
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Nandi7 | 04 Sep 2016
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I brought Homebrew supplies for my hubby which cost me £70.00, i was expecting cashback from this Merchant for £2.88. The actual purchase tracked but then failed to show a few days later, and has sunk without trace.
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dianediana | 28 Jul 2016
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Site ran incredibly slowly when I put in an order so I missed the 2pm order cut off by a whisker. It then took over a week to arrive, with no update until I chased. Unlike many other online merchants they can only offer 8am-6pm delivery slots! On the day it was delivered, the driver called me to say he'd be at my house within an hour but then took over 3 hours to arrive and was rude when he did. To top it all off, they didn't pay my cash back and today my cash back claim was rejected. They said another site was credited but I did not use another referral site, voucher code or search engine. OVERALL SHODDY. A COMPANY NOT CUT OUT FOR ONLINE SHOPPING.
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catherinemm | 04 Aug 2014
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A total of 7 cash back claims outstanding having spent £377.00 2 have been rejected i await the same fate for other 5 all a joke if they are not going to pay why are they on top cashback at paying 4%? Lost a good customer.
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terrytoyboy | 16 Jul 2014
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Twice I've shopped with Wilko via TCB and never tracked, claims made and always declined.
And I use TCB very often I do know how to make a purchase track etc.
Won't use Wilko again!
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marlenepinheiro | 16 Jul 2014
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I have used Topcash back for several years, to date I have received all cash back promised, occasionally gaining assistance from Customer Care at Topcashback. However, Wilko is one site I am reluctant to shop at again in future as I have not received the cashback I thought I was entitled to.
Recently (just over one month ago) I bought some toys from Wilko via the Topcashback site and requested delivery to my local store. Wilko send an email to confirm your order, however, they do not email when the products arrive at the store, for the 'delivery to store' option. I waited over two weeks and did not hear from Wilko to advise my purchases were with the local store. After two weeks I rang the store personally. They said that the products had NOT arrived. I rang Wilko Customer Service, they were very helpful on the phone. They found out that my products were at the store all the time! I collected them later that day...
Back to the actual purchase via Topcashback - the purchase did not track. Despite helpful assistance from Topcashback customer care, I have heard today that the cashback is not being honoured. I know that I made the purchase via Topcashback. I am very disappointed and think it best to avoid Wilko in future. People beware!!!!!!
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ZoeCaroline | 13 May 2014
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Ordered item in October 2013, Item faulty upon arrival and also late delivery. Still also awaiting cashback from October 2013. Submitted untracked claim and sent several nudges still awaiting to hear from merchant. Worst confirmed cashback and response I have ever experienced through Topcashback
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monkey_ed | 06 Feb 2014
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Sadly some of the own brand products were very poor quality , the dulux branded paint was ok though and delivery speedy. Cashback showed then went to zero a week later. I would not buy wilco products again nor expect them to honour cashback based on my experience a total con on that score.
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_steviem73 | 05 Mar 2013
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Sadly some of the own brand products were very poor quality , the dulux branded paint was ok though and delivery speedy. Cashback showed then went to zero a week later. I would not buy wilco products again nor expect them to honour cashback based on my experience a total con on that score.
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_steviem73 | 05 Mar 2013
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Didn't track at all, then after months they said it was credited to another referrer.. seems they didn't want to give me my 75p :P
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Voowoo | 27 Sep 2011
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ordered twice, both quick to track, then first amount confirms as 0 so i'm waiting for the second to do the same - its only a very small amount which is why they know it won't generate a query but now I'm left feeling that they're dis-honest so probably won't bother using them again
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PurpleK8 | 24 Jul 2010
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Purchase over £60 didn't track. Claim lodged, now we wait.
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| 13 Jul 2013
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Topcash back great but had to return goods to retailer asha faulty,other than that good Service.
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GJ10 | 09 Mar 2013
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Ordered in Oct 2010, for quite a lot of money, hdn did not delivery the goods & had 4 phone calls made to Wilkinsons, in the end after a week they re-delivered the order. cashback initially tracked but then went to zero. Claim submitted due to the amount of cashback expected, and after numerous nudges, Wilkinson now claim topcashback was NOT the last referrer for this purchase, I know they were as cleared my cookies and did the order straight away, didnt use any other search engine etc. Seems to me they may refuse to pay out on larger claims where they have to pay more than £1 cashback. Havent ordered from them since and avoid all the time now.
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silverbullet | 23 Jun 2012
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Good communication - Fast Delivery - Excellent!
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Harp480 | 31 Aug 2011
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only just become payable from 05 Feb 2011, it is now May 18th. The goods arrived on time and the item tracked promptly.
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kaitz | 18 May 2011
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quick response to cashback and just love this shop, its so handy and sells nearly everything
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hmmunro11 | 05 Mar 2011
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Tracked promptly a month ago. Now turned to zero. AVOID!
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| 19 Feb 2011
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tracks fine and no problem on orders being delivered
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| 19 Jan 2011
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