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Olivia’s Reviews

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At Olivia’s, you’ll find a team of award-winning interior designers, luxury furniture pieces, and a hand-picked selection of artisans. They use their industry know-how to bring you the latest trends in designer furniture, curated by experts in the field.

Their focus is on stylish, long-lasting pieces made from quality materials that you can enjoy for years to come.

From the 2,600+ reviews* featured on Trustpilot, Olivia’s reviews outline the beautiful condition and quality of the pieces. Some mention how enjoyable it is for incredible pieces to arrive with no assembly required, while others lauded the simple ordering process.

In both Trustpilot reviews and reviews from our customers, delivery times were mentioned as being quite lengthy, with some pieces from Europe taking a little longer than expected. With a 4.1 average Trustpilot rating*, reviews about Olivia’s will give you plenty to learn about the designer furniture store so you can make an informed decision.

*True at the time of writing.

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Olivia’s Reviews
	Fab website with amazing products. Was recommended by a friend. Order 2 table lamps which arrived well within lead time. Great communication from the customer service team. Will be purchasing lots more!
	Member8101202975316 \| 12 Aug 2021 Report Abuse
	Friendly customer service team, great products and kept informed through out my order!
	glh_x \| 12 Aug 2021 Report Abuse
	Excellent customer service from the team at Olivia’s! Fast response times and kept thoroughly up to day. Highly recommend
	glhollins \| 12 Aug 2021 Report Abuse
	Amazing! I’m so happy with my mirror and it was delivered much quicker than expected! Looking forward to buying more products!
	Emma_rayray \| 12 Aug 2021 Report Abuse
	Beautiful items , great quality products and a great level of service from the customer service team with the query I had. Would definitely use again!!!!
	Member547942846414 \| 12 Aug 2021 Report Abuse
	Item arrived early which was a nice surprise! I was kept up to date along the way and the mirror is beautiful! Would recommend!
	Gazj59 \| 12 Aug 2021 Report Abuse
	Fabulous customer service and I am ridiculously pleased with my purchases
	AislingCo \| 09 Jun 2021 Report Abuse
	I was sceptical to use this site after reading the previous reviews, however i couldnt have been more pleased with my chairs and the service received. They must have made some big changes and ironed out any previous problems
	\| 08 Mar 2019 Report Abuse
	Great product, delivery time could be improved
	Shaheenjan \| 02 Aug 2022 Report Abuse
	Great product, delivery time could be improved
	Shaheenjan \| 02 Aug 2022 Report Abuse
	Website not updated. Orders not processed properly. Stated in stock but after 3 weeks of waiting I emailed them to find the item was discontinued and that it could be another 14 days before I get a refund. It's not right to have the customer chase to find out somehting that they should've identified and put right a couple of days after placing the order. The worst type of online retiallers act this way. AVOID.
	tommiballs \| 06 Nov 2023 Report Abuse
	Declined my Cashback? Was a swaying factor in going with this company. I would have gone with a more well known retailer.
	Kinggasman \| 07 May 2022 Report Abuse
	Declined Cashback for no apparent reason...
	PeterMartin \| 08 Feb 2022 Report Abuse
	Declined Cashback!! Be careful with this company and cashback, they declined my cashback without giving any reasons after I spent £400. It will make me think twice before I order from them again
	kristubb \| 17 Jan 2022 Report Abuse
	would not go near them again. never received the order after several chases. ended up cancelling. unacceptable!
	Member574430922513 \| 24 May 2019 Report Abuse
	. Avoid. Where do I start? Firstly. Read the negative reviews. They’re probably true. Placed order. No correspondence from Homelia. I chased them for days only to be told Delivery date. Not delivery would be up-to 10 working days. Still no contact from them. Chased again. No answer. I sent stern emails. No answer. Called numerous occasions. Answer phone. Finally got a response Saying item was going to be delivered late following week. They’ve taken money already by the way! Item never arrived. Then. I get email saying they’re having difficulty getting item from their supplier. And item could take another week or so. Same charade as before. Impossible to talk to someone or get a reply. Phoned again. Countless times. Finally got through to a “couldn’t care less attitude “ Asked about my order. got put on hold. Then. You guessed it. Line goes dead. Phoned another 5 times She. Answered stroppy. I told her. In no uncertain terms how I felt. Demanded refund and for her to shove the order where the sun don’t shine. That was last week. Still. Waiting for refund. Seriously beware if ordering from this company. Chances are you will not receive your order and be out of pocket for the privilege.
	\| 17 Apr 2019 Report Abuse
	Ordered & payed £170 for a mirror and it didn’t arrive despite me getting updates it was out for delivery. I phoned despatch & they were telling me completely different information to homel ia customer service. They don’t seem to know what they’re doing. I was very stressed & annoyed throughout the whole 6 week experience as they’re just kept changing there replies. In the end I asked for a refund which they happily gave? Bizarre experience
	\| 05 Mar 2019 Report Abuse
	DO NOT USE THIS COMPANY THEY ARE AN ABSOLUTE SHAMBLES
	\| 16 Feb 2019 Report Abuse

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