I’ve ordered a card but its not been delivered, what do I do?

Although the vast majority of cards will be delivered within around 7-10 days, there can be occasions you may not receive your giftcard after this time. If this does happen then please can you kindly get in touch with us via a support ticket as we would then be happy to advise further. Please be aware that this applies to physical gift cards as any e-vouchers or codes would be added to your account under the Payout section instead.

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Can’t find what you are looking for? We are very sorry to hear that, but don’t worry you will be able to send us a 'support ticket' and we will get back to you as soon as we can.

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