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Wilko.com Reviews

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Reviews and experiences from TopCashback members who have shopped with Wilko.com. Review this merchant

Wilko.com Reviews
	Since october last year every purchase I have made I have ended up having to log a claim to get my cash back! Before this I would get an email within 24 hours of placing my orders to confirm cash back.. Whats happened Wilko?!
	jodie121 \| 09 Mar 2018 Report Abuse
	Cashback not logged on account, had to raise a claim and wait extra time to get cashback
	Suebugs \| 06 Feb 2018 Report Abuse
	Slow to payout
	ach0 \| 05 Feb 2018 Report Abuse
	Great shop, but the slowest to pay cashback
	lezz69 \| 02 Nov 2017 Report Abuse
	difficult and long winded, had to put in a claim too many times
	organicallsorts \| 04 Jul 2017 Report Abuse
	Very slow when paying back the cashback. I needed to chase the team on more than one occassion.
	tonnage123 \| 28 Feb 2017 Report Abuse
	Two pretty small transactions, neither tracked. Took over 2 months to resolve. I love Wilkos but disappointed with these transactions.
	Talulabelle \| 23 Mar 2016 Report Abuse
	Goods I ordered totalling £93 for collection at my local store arrived quickly, and I was more than happy with the quality and service. However, cashback did not track, and after posting a missing cashback claim 6 weeks ago, this has now been rejected. Wilko have wriggled out of paying stating that I did not complete the transaction wholly thru TCB (which I did). Will not bother again. I'm not surprised this happened after reading other recent reviews. Basically, don't rely on cash back being paid, just treat it as a bonus if it does. Topcashback should really be striking off repeat offenders as it damages their own reputation.
	ClaireWilding \| 28 Aug 2014 Report Abuse
	Seems like a common pattern here, Get topcashback user to order thinking they will earn cashback. No tracking and make them wait six months. Response with a reject claim, giving reasons as a different marketing channel. I think topcashback should start sending merchant order numbers or something, so there is full transparency in the process. They should also, like ebay give % feedback on merchant cashback, This will allow us to judge whether merchants are cashback conmen
	SureshP \| 07 Jul 2014 Report Abuse
	have been waiting since 23rd oct 2013 for my cashback that wasnt tracked and still waiting for claim to go through not good at all
	juliamug \| 02 May 2014 Report Abuse
	Cashback tracked fine, no problems, but service from Wilko terrible. Had to chase for delivery date, then only 1 parcel arrived instead of 4, still trying to chase after 3 weeks, very poor communication. The worst online delivery I've ever experience - avoid.
	riata123 \| 28 Apr 2014 Report Abuse
	Payment declined on the grounds of using non affiliated site. I have no way of proving otherwise as Data Protection Act prevents this. So buyer beware. TCB were very helpful, but they could not pursue non payment owing to DPA.
	Adrian_Gardner \| 31 Oct 2013 Report Abuse
	An order was placed in February but the cashback has been declined. I can see no reason for this and will not be using this merchant again.
	M_Valentine \| 17 Jun 2013 Report Abuse
	still waiting to say if they will pay cashback waitng since february
	jofudg \| 21 May 2013 Report Abuse
	Purchased a play house for my daughter, cannot fault the delivery service or the item. The cashback however is a different matter! Wilkinson rejected the claim as they said another voucher etc was used at the time of purchase - even though I can proove this did not happen they have refused cashback due - be wary when you purchase high cost items!
	kitt0702 \| 13 Sep 2012 Report Abuse
	Showed as pending the next day. Ordered for collection in store, will be going through Topcashback from now on for them as shop there regularly. Excellent.
	mjj49 \| 07 Jan 2011 Report Abuse
	tracked next day
	bella49 \| 11 Nov 2010 Report Abuse
	Quick to track and very quick to pay. Unfortunately the quality of the item was much poorer than expected. I would research items to purchase in store before I commit to buying in future.
	Gaia111 \| 10 Nov 2010 Report Abuse
	poor service ,which is a shame because they used to be good.My local store is being refitted so many it has had a negative impact.
	nokando \| 06 Nov 2010 Report Abuse
	I have waited now for 2months for my cashback and it is still not payable. this is ridiculous. I would have bought a cheaper product if i new i wouldn't receive the cashback as initially with the cashback this product would have been cheaper. not the first time i've used TCB and experienced failure to pay up. not good enough and TCB have done nothing to help me all they can do is refer me to the review page. its help i expect not the statement that others think its a good service - just rub it in why don't you! not e good experience would be embarrassed to recommend to friends
	\| 01 Nov 2010 Report Abuse
	Tracked & confirmed ok...extremely poor delivery times, hampered by HDN...regrettably another 1 not to order from again :o(
	silverbullet \| 22 Sep 2010 Report Abuse
	Quick to track - very slow to pay - been nearly 3months now - dont be expecting anything in a hurry!
	buswine \| 26 Aug 2010 Report Abuse
	Quick to track - slow to pay - been waiting three months now - although confirmed as pending
	buswine \| 14 Aug 2010 Report Abuse
	Wouldnt even give them a star! Wilko just wants to hold your money for as long as possible! It has taken me a good couple of months to receive my cashback!!!
	Herjinder \| 15 Apr 2024 Report Abuse
	still no cashback paid after 5 months tracked immediately but has just been "confirmed" i.e. pending for months, not payable
	wysiwygwm \| 13 Nov 2023 Report Abuse

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