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Get up to 4.72% of your purchase back
when you shop with Lufthansa UK
Lufthansa UK Reviews
Reviews and experiences from TopCashback members who have shopped with Lufthansa UK.
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Lufthansa UK Reviews
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Does not track or payout
Tried claiming 4 times for expensive Business class fares and every time TCB reject it as their partner has no record of me making the purchase through TCB, even using different browsers and accepting all cookies etc. Waste of time, don't bother and you won't get paid out
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nmistri | 13 Oct 2024
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Lost Our Luggage
We flew business class as a special treat, but they lost our luggage and were no help at all. Our return flight was incident free, but the outbound left us anxious.
I would say that if you have just hand luggage it would be fine, but for what is meant to be a prestigious well-run airline, Lufthansa have really slipped and their customer service is appalling.
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dillymini | 09 Jul 2024
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Didn't track properly
Booked a multi leg trip in a single transaction. Lufthansa only tracked one leg and refused to pay out for other for others
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harblinger | 13 Jun 2024
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Scam
I’ve put through tens of purchases made on LH via TCB. They didn’t track once. I even used different browsers, filmed the whole process…
I’ve opened claim after claim after claim for a total of £1,000+ in cashback. They wouldn’t honour it once and TCB is complicit in keeping a merchant on their platform knowing it won’t pay out.
It’s bad bad bad. Just received another two declines totalling £250+.
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reikashino | 11 Jun 2024
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Fantastic option for cash back
I travel a lot throughout the year, and you get a excellent amount back with Lufthansa.
Very easy transaction and money reached account in no time
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clarkgillies1982 | 25 Apr 2024
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Lufthansa don't pay out
My purchase initially tracked, then after a few weeks moved to decline. Customer service ticket raised and still refused to pay out.
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gingerpimpernel | 02 Apr 2024
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Good airline, crap at cashback
I fly regularly, using Lufthansa as I'm going to Germany. The airline are usually fine. But despite always going through TCB, and not doing any of the things you aren't supposed to, I've had 90%+ of my claims denied - usually because they can't identify that TCB was the last channel of the sale. Which is rubbish as I click through and book the flight. The cashback is always for a small amount so it is an annoyance more than anything else. But it *is* annoying.
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CHayer | 21 Mar 2024
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Denied cashback on three transactions.
Retailer denied cashback despite the click being tracked and the booking made.
Avoid, you'll not get the benefit of it.
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hjhchristie | 20 Mar 2024
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Should not be on TopCashback as they simply do not pay out.
Spent £560 on flights direct from Lufthansa -- refused to pay any cashback.
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jaaydee | 13 Mar 2024
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Rejected a legitimate claim
They falsely refjected the claim by feedback of using "another marketing channel". It looks like a gimmick for cashback when they don't have any intensions of honoring legitimate cashback.
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manny1980 | 30 Jan 2024
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Never received any cashback
booked 7 flights via top cash back. Never tracked any transactions and all claims have been declined for unknown reasons. Never use them again.
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Sunny 124578 | 29 Aug 2023
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Got nothing
Got declined “as another channel has been credited” while there’s none….
Took two months back and forth asking the booking number and turned out to have nothing.
Never.
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onlineukywy | 27 Jul 2023
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No cashback .. reason is rubbish
Rubbish ! Submitted a claim , but that was rejected .. " as cashback was credited to another site ".. oh really ? Convenient get out clause .
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loobs | 15 Jul 2023
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Generous cashback but you must make sure you don't have any trace of searching for flights through other sites.
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Ambryboy | 18 Jan 2023
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Refused to pay, bunch of pirates
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Welikebeef | 20 Apr 2022
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Amazing service with booking my flight and really nice to have the option to call and speak to someone to answer my questions
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Lolrasta | 25 Jul 2021
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AFTER ONE YEAR THIS WAS DECLINED HOW VERY DISHONEST- AVOID AVOID AVOID AVOID AVOID
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snowshine | 04 May 2020
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Waste of time. Long waits, cashback declined. Better off using a comparison site (like Skyscanner) and getting a smaller cashback.
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tbiondi | 22 Apr 2020
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One year on and my claim was declined. AVOID AVOID AVOID
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snowshine | 24 Mar 2020
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Declined. "the network agency not identifying TopCashback as the last referrer for your transaction" False but nothing you can do
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rjn22 | 06 Mar 2020
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This transaction tracked OK, but others have not.
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tbiondi | 15 Dec 2019
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Booked with them after cleaning cookies. Didn't track, claim pending over 7 months now, not holding my breath. Waste of time.
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antoniou | 19 Nov 2019
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Have been waiting since March for the cash back - faster paying lol
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snowshine | 25 Sep 2019
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