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AXA Landlord Insurance Reviews

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Reviews and experiences from TopCashback members who have shopped with AXA Landlord Insurance. Review this merchant

AXA Landlord Insurance Reviews
	Very Poor Experience from both Axa and TopCashBack
	mogarcia_99 \| 17 Oct 2022 Report Abuse
	Needed help from Customer Service to obtain payment
	merviebabe \| 08 Jan 2020 Report Abuse
	3 years ago and no cashback, false advertising , wheres my £90, my policy was bought through top cashback,
	jkenny112 \| 21 Oct 2019 Report Abuse
	Awful service from TopCashback on this. Took 12 months to get back to me (after chasing exactly 10 times) only to say that the cashback already tracked. They then went on to say that they believe the network did not deem my purchase eligible for any cashback on this occasion. Which one is it?! I followed the T&C's yet they can't even get one story straight! They also said that retailer expired with the network since I made my purchase, however AXA landlord insurance is still offering cashback on the website? Very poor from TopCashback, I didn't expect this.
	hgigani \| 13 Dec 2018 Report Abuse
	1 Year on and they still fail to pay out my cashback. Total waste of time so I won't be renewing any of my insurance with them again.
	CaptainFlint \| 08 Nov 2018 Report Abuse
	Took out a policy a year ago, still refusing to pay out despite tcb chasing them.
	colsal \| 06 Sep 2018 Report Abuse
	Failed to Track. Been waiting for 6 months for it to be reviewed. But recent reviews aren't promising!
	hgigani \| 24 May 2018 Report Abuse
	Not sure I am ever going to get the cashback. After over a year my cashback has still not reached 'payable' even though I have now paid a 2nd years premium. Would not recommend.
	lynntills \| 24 Nov 2017 Report Abuse
	Over a year, still stuck on confirmed. Losing hope.
	Snoopydoopy \| 07 Nov 2017 Report Abuse
	a year now since made the purchase, still on confirmed status
	5hp \| 04 Nov 2017 Report Abuse
	Does not pay out
	gwhite \| 24 Oct 2017 Report Abuse
	Never paid, just showed as confirmed, told would pay after 17 weeks, but never received a penny
	WANDM2 \| 16 Sep 2017 Report Abuse
	Took out a policy in December 2016, the transaction got confirmed, but still waiting to be paid!
	Shopholic \| 12 Jun 2017 Report Abuse
	Still waiting for cash back 25 weeks after taking out insurance. It has been showing as confirmed for months.
	705991 \| 28 Feb 2017 Report Abuse
	Really slow in paying the cashback, only got this done quickly when I called them directly, then they paid the next day after waiting 10months. This has happen several times in the past 12 months, think its faster to call them to chase as TCB are clearly not doing it.
	PIERONEK \| 06 Oct 2016 Report Abuse
	14 months waiting. Had to complain to TCB who managed to push it on.
	Daren \| 17 Oct 2015 Report Abuse
	Extremely slow payers. Got there in the end though.
	ajwilkinson \| 14 Oct 2015 Report Abuse
	Merchant is too slow to payout. It took a YEAR AND HALF and still not sign of cashback payout. But thanks to a cashback customer service team member who was excellent and resolved the matter for me. Got my cashback eventually but only after a year and a half instead of the advertised 12 weeks.
	Linda_Sawa \| 26 Sep 2015 Report Abuse
	Took over 6 months to pay
	marklawton \| 20 Sep 2015 Report Abuse
	Rubbish Rubbish Rubbish. still waiting after 5 months for cashback. lodged complaint so see what happens..buyers beware and don't be duped by huge cashback rate. deeply disappointed with this merchant as feel like I've been conned. :-( think twice about buying from this merchant. wish I read the reviews first! lesson learnt!
	starnurse76 \| 07 Sep 2015 Report Abuse
	Hey, I am sorry that your cashback is not yet paid. I can assure you the cashback network does work on getting payments to us as soon as they can. We would always tell members to see cashback as a bonus and should not be seen as a definite offer that will be paid for within a definite time period. This is because cashback is commission we receive for you making a purchase. Best wishes, TopCashback Support TopCashback
	This cashback was confirmed promptly and an estimated payable date provided and as I was paying monthly, I expected it might not be payable until after my last payment in May. I had to chase this cashback and was not confident it would ever materialise. When Axa renewed my insurance without my consent, I complained but was told I would incur a £30 charge if I cancelled. So I continued but lodged my complaint re not having received cashback on last year's insurance. Maybe this spurred them on to make the cashback finally payable in August (ie 3 months after my final payment and long after the expected payable date). I am for these reasons unhappy with my experience with Axa Landlord.
	nuala1501 \| 20 Aug 2015 Report Abuse
	If you are swayed by the cashback offer of this retailer then it may be better to look else where. As it took 9+ months (of sitting at confirmed ) to recieve cashback, and that was only because I had opened a claim within the stated time just in case there was a problem. Lucky for me I did, because after countless nudges and enquires to topcashback, topcashback paid me out not the retailer! thanks to topcashback
	ashleighash1 \| 15 Aug 2015 Report Abuse
	This was a terrible experience. My visit to Axa and subsequent purchase was not properly detected (not my fault) so I received no cashback. Terrible
	Haroon9999 \| 15 Jul 2015 Report Abuse
	Over 6 months and still no cashback, like others I wish I had gone with another provider now.
	jameswebb \| 08 Jul 2015 Report Abuse
	Over a year now and still waiting for cashback - wish I'd opted for an alternative provider.
	Chief_Ady \| 23 Jun 2015 Report Abuse

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