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Agoda Reviews

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While it is fair to say you will find some negative Agoda reviews below, plenty of positive remarks have been left by our members. While some people have complained about their cashback not tracking, others who have booked with the hotel service through us have clearly had no such issues. Some of the feedback you will find includes “perfect, paid on due date — no complaints from me”, “confirmed and payable within five months” and “cashback confirmed and payable within specified period”.

You will also find positive Agoda review feedback about the deals available on the Agoda site and the service provided by them. Our members have said such things as “great deals on hotel accommodation”, “great bargains to be found”, “good company with some fantastic rates. Very reliable” and “good value for money”. If you take a look on Trustpilot, you will find the vast majority of customers who have left reviews have been very complimentary, with comments including “easy and clear to book with competitive rates”, “best thing ever” and “best price and easy for booking”.

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Agoda Reviews
	Still waiting for cashback to be paid out for a stay in Dec of 2016 which was booked in May 2016 and has remained pending all this time. I have tried several times to sort this out but still no sign of the £16+ i was hoping to get from my booking. I have never had a problem with cashback on any other hotel booking company before so won't be using Agoda again.
	julescompton \| 10 Aug 2017 Report Abuse
	Missing cashback. No cashback on the purchase last February 2017. It has been four months now. The claim has been sent to TCB, but no progress.
	be2st \| 01 Jun 2017 Report Abuse
	It took ages !
	colinclement \| 17 May 2017 Report Abuse
	Like getting blood out of a stone compared to Ebookers. We're giving up on them after the same service over the last 3.5yrs.
	jamboal66 \| 13 May 2017 Report Abuse
	Extremely slow payers & don't pay on full amount. Transaction in Oct 2016, payable end April 2017!!! Poor!
	Ingnong \| 21 Apr 2017 Report Abuse
	Tracing cashback with this merchant is not trustworthy. I always lose my cashback transactions with this merchant.
	\| 24 Mar 2017 Report Abuse
	Disgusted with Agoda who turned down two claims, one of +£60, saying that 'network has not identified ourselves as the last referral to the merchant’s site and this transaction'. After many years of booking accommodation through their site, I won't be using them again.
	rmiller69 \| 24 Mar 2017 Report Abuse
	took over a year and chasing up repeatedly for 55p! thanks agoda ... finally confirmed
	theo123 \| 13 Jan 2017 Report Abuse
	Tookk insanely long to get the cashback. 4 months after stay.
	leukos \| 11 Jan 2017 Report Abuse
	Utterly terrible, tracked at correct amount until it went to pending stage and dropped considerably. Had to resubmit booking details multiple times. Has finally proceeded to payable at a lower amount which i've decided to take as reading all the other feedback, i'm not convinced i'd get anywhere. The worse cashback experience i've had on TCB in 4.5 years.
	SixTwoSix \| 09 Jan 2017 Report Abuse
	Agoda did not pay our cashback. We specifically chose them because of Topcashback, but they are claiming that I did not click through this despite the fact that it shows in my click to merchants. They took a long time to make any decisions on this and then decided apparently I didn't click through via topcashback first- when the only reason I found Agoda, was through topcashback.
	jonnyray21 \| 11 Dec 2016 Report Abuse
	Twice tracked and declined. Booked a few hotels via Topcashback. Two of them tracked and then stayed pending for so long that by the time they declined it was too late to raise a claim with Topcashback
	Genney \| 23 Oct 2016 Report Abuse
	Takes a long time for cashback to go through
	tikoki \| 16 Oct 2016 Report Abuse
	Appalling. Purchase of over £250 made back in Jan 2916. Incorrectly tracked and reported straight away. No update from merchant. Requested to submit transaction details, all done. No further updates. Stay completed and payment made for around half of expected cashback. No update or explanation given. Very poor. Will not use again.
	livismum \| 09 Oct 2016 Report Abuse
	Agoda sucks.took 11 months to resolve a missing cashback.most of the time they drag their heels by keep asking for detail upon detail of the booking, when I had already provided the essentials.
	knav2013 \| 27 Sep 2016 Report Abuse
	Still waiting for payment as i booked in april 2015 and travelled in november 15 .
	manoj53 \| 29 Jan 2016 Report Abuse
	Very Poor. Have used this company a number of times as it had availability for chosen hotels but cashback invariably does not happen. AVOIDing in future.
	jamboal66 \| 03 Jan 2016 Report Abuse
	Really disappointed - they did not pay on two substantial bookings I made - won't use agoda again.
	elle_1 \| 08 Sep 2015 Report Abuse
	Agoda has a rating of 99.35%. How come. Just read the reviews and you'll find out they are a non payer. Out of 8 bookings 2 have registered with Topcash back, but I'm not holding out that they will actually pay!
	andy9201 \| 28 Mar 2015 Report Abuse
	Two cashbacks last year didn't track. This year only two out of six tracked. An improvement I suppose but still the worst hotel booking agent by far. In fact Hotels, Booking, Amoma, Late Rooms and Last Minute have all been 100% reliable for me. Advice - avoid!!!!
	andy9201 \| 27 Mar 2015 Report Abuse
	First time I booked with Agoda I did not receive any cashback this time I got about half the amount I was due and had to wait months
	Dalzell \| 18 Sep 2014 Report Abuse
	Caveat emptor, everyone. I've been using TCB for many years and I've been very happy with almost every merchant here - you follow their rules then generally you are ok. Agoda are a different kettle of fish and are playing the game with a view to reducing cashback paid as much as they can. They will move around saying cookies are potentially conflicting how you have arrived at their website, which would be fine if it was the same for every other merchant - but it's not. Look, if you find a price on Agoda and that's the cheapest then go for it - cashback should always be viewed as a bonus - but when they are offering quite high levels of cashback it does have an obvious appeal. The hotel was great and everything was as it should have been but it's a little sour now.
	ashleyriot \| 09 Sep 2014 Report Abuse
	Avoid Agoda as your cashback will be declined for no good reason. Topcashback - please stop giving this company free advertising space!
	mpbtc \| 26 Feb 2014 Report Abuse
	Cashback was declined for no reason. Claimed it wasn't through topcashback but I didn't find them any other way. Never use this merchant and expect to get cash back.
	bfreeman \| 06 Feb 2014 Report Abuse
	Another "Order not Fulfilled" and flimsy "can't find record of your stay" excuses for not paying cashback. AVOID AGODA for cashback purposes they are essentially offering a payout that to all intents and purposes isn't available.
	greaton \| 24 Jan 2014 Report Abuse

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