Pet insurance

Get cashback on your pet insurance with TopCashback

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How does cashback work?

    • Get a brand-new pet insurance quote to be eligible for a TopCashback payment.
    • Buy your pet insurance policy there and then.
    • After 90 days of your policy being active, your cashback will be validated if our full T&Cs have been met.
    • Wait 6-8 weeks for payment in your TopCashback account.

Need more help?

Where is my cashback?

If you’ve bought insurance through Confused.com via TopCashback, your transaction will undergo a 90 day validation period before it’s validated, if all our T&Cs have been met.

To check on the progress of your cashback, go to the activity section in your TopCashback account.

  • "Pending" means your transaction is undergoing our 90 day validation period. This will track at £0.00 until it reaches the "Confirmed" stage.
  • "Confirmed" is when your transaction has met all our T&Cs. So you should see the amount of cashback owed to you.
  • "Payable" means you’re now able to withdraw the cashback from your TopCashback account. This usually happens around 4-6 weeks after your transaction has reached the "Confirmed" stage.

Why was my cashback rejected?

There are a number of reasons why your cashback may be rejected such as, if you or your insurer, cancel your policy before cashback is deposited in your TopCashback account, you have received any other offers or discounts offered by Confused.com, or editing or using a previously saved quote from your Confused.com account. The full list is detailed in our T&Cs on TopCashback. If you believe your cashback has been rejected by mistake, please raise a missing cashback query with TopCashback for further investigation.

Unfortunately, we’re not able to accept queries directly at Confused.com, as cashback is issued through TopCashback.
 

Why has my cashback not tracked into my TopCashback account?

Your transaction can take up to 30 days before it appears as "Pending" in your TopCashback account. If after this time your transaction is not appearing in your cashback account as "Pending" or "Tracked" then we recommend you raise a missing cashback query with TopCashback for further investigation.

I have more questions about my cashback – who do I contact?

Please contact TopCashback customer support directly for any queries regarding cashback.

Once you’ve logged in to your TopCashback account, go to support and look for ‘missing cashback claim’ or ‘help centre’.
Confused.com’s Pet Insurance solution is provided by theIdol.com. theidol.com is a trading style of Investment Discounts On-Line Ltd and is authorised and regulated by the Financial Conduct Authority. Registered office; Investment Discounts On-Line Ltd, One Coleman Street, London, EC2R 5AA. Registered in England no: 04231834. theidol.com is part of the Legal & General group.

Our service is free to use and compares a wide range of trusted household names. Confused.com is an intermediary and receives a commission from theidol.com if you decide to buy through our website. Our commission is based on a percentage of a fixed price per pet insured, but will not increase your premium. We pride ourselves on impartiality and independence – therefore we don't promote any one insurance provider over another.