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I cautiously sent my mobile to top dollar as I did get treated like an idiot by another company. Top dollar quoted me £55.00 Within 5 days so I waited. Exactly 5 days later money paid directly into my account. Great service and I will deffinitly use them again. Thank you
Cashback tracked quickly and have just been paid :) price they offered for my phone was by far the best available, would definitely use again when I get rid of my current phone
Good rate for phones and cashback, great.
Very good service. Very quick and efficient.
Sent in several phones so far, always been paid the full amount within a week.
Aaa aaa aaa
They have almost always offered the best offer price for the recycled phones and have always honored the valuation. Payment has been quick and the service efficent. The main problem is with the cashback. Having recycled several phones the cashback process has consistantly been slow and on several occassions required disputes to resolve cashback issues such as payable at zero despite the cashback being tracked and the sale completed succesfully. Conclusion - good sales experience but poor cashback experience
Same as other people recently - my transactions are tracking then declined four months later - conveniently just after the 100 day deadline, so a claim can't be raised. Tcb need to change this ridiculous rule - it means that sites like top dollar mobile can get away declining transactions after the time is up. Poor service, will not be using again.
I would never recommend this merchant to anyone!!! your transaction either tracks at cashback offered amount or tracks at £0, then when you put a query through it tracks at the said value for example £2.62!!! Once you have closed the query it then disappears altogether!!! this merchant is a proper rip off and is using this site but then never pays the cashback value!!! my daughter's payment was due and then hey ho turned to £0 even though for months it had tracked at £2.62 As well!!!! do not use this merchant is you are expecting cashback!!! only used if you want to sell your phone!!!!!!!!!
I would never use this merchant again as the cashback tracks to the value you are offered and then when it is payable all of a sudden becomes £0. This merchant is a proper rip off!!! I would not recommend this merchant to anyone!!!
Cashback declined due to "order not despatched by customer" however it was received by top dollar and bacs payment made for the phone.
Declined to pay me cashback for legitimate transaction. I reccommend that you do not use.
No cash back received, I suspect it will get to the 100 days and decline like others experience. Retailer needs to be removed.
Same problem than lot of people. Refuse the cashback after more than 100 so can't claim it.
Do not use. Take your phone but then decline the cash back payment, but leave it over 100 days so you can even make a claim.
As previous comment and as other members comments above - cashback payable at £0 after waiting months and have the cheek to suggest that I may have made a mistake during the purchase! I sent my phones in good faith. What a con - steer well clear!
Received no cashback after tracking for months! very disappointed and won't be using this retailer again!
I was extremely disappointed with top dollar mobile. After waiting nearly four months for the cashback to become payable, it has just changed to '£0', so now I will receive nothing. I have had much better experiences with other phone recycling companies, so I would steer clear of this company if possible.
Do not use topdollamobile all week I was wondering why they offered me so much and actually said to myself 'i bet they rip the case open and say they didn't get it' then I got an email through saying it was ripped open and didn't have a phone inside! 1 why would the thief put the empty packet back in the post and 2 in the email it had some of the easiest words spelled wrong very unprofessional so this explained to me why they offer so much because they are risky. Do not use!!!! stick to the more famous websites like envirophone and mazumamobile and deal with the little bit less money at least you will get some
This transaction tracked quickly, then confirmed and when it became payable, they rejected the claim and set the value to £0.00. Because of the amount of time they take to process your claim, it is after the 100 day limit for submitting a claim. On the basis of my experience, I wouldn't trust them to pay out.
I'm surprised at the previous comments - i've had three transactions through tcb with top dollar, the first is still showing as pending despite having passed the payment date, and the other two have completely failed to track. I'll probably leave this one in future. Disappointing.
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