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npower are poor cashback payers 13 months after switching just received an update to say npower declined the topcash transaction
so if your switching with a view of getting some topcash then beware you may never get it
No probs with switch over, but a confusing system of notifying me of direct debit payment. 4 Months and not a hint of a reply from npower about my cashback querey, but that appears to be normal for this merchant. I'm almost resigned to either no reply from them or the famous 'cashback has been claimed by an intermediary'.
No stars for customer service from npower in respect of this.
Just done a comparison and npowers 2 year fix offers really good value for money, saving us £180 per annum. I am not sure about taking the 4 year fix just for the cashback, it doesnt seem worth it.
Joined 12 aug 13 got cashback of £103 on 28 oct 13. Very quick no probs. I would recommend go for it. Just watch when you click through that you click on right tarrif to give you cashback. The tarrif I wanted for most cashback was about the third down. But still saved me £20 a month. Brill
I have put 5 stars so people can see my comment at the top. I suggest anyone thinking of switching to npower, think again! try sorting the reviews by ratings and you will see tons of people (including myself) have either been rejected or the cashback been adjusted to a lower one without any reason - all after waiting at least 9mths or more for an answer!
npower just want you to sign up like a fool and think you are getting good value when in fact, they will mess you about and you will end up paying more on your bills as the cashback will be rejected/reduced so other suppliers would have been cheaper! they did not get an award for the worst customer service for no reason!
5 Stars to comment but not on cashback experience , been waiting nearly 6 months , still not payable .
Customer service and switch was good .
Gave 5 stars so new users will see my comments first to enable them to make an informed decision when choosing new supplier! so here's my feedback on npower; no probs with the switch over, customer services were also fantastic when I contacted them about the difficulties I had accessessing my gas meter due to progressive muscle wasting condition I have. My only frustration and complaint is the length of time this transaction is taking to become payable - almost seven + half months since my transaction tracked I am still waiting for payment to be released!! I purchased on 1st december 2012 (last year!!) and still waiting for it to clear for payment to date - 13th july 2013!!! sort out the delay npower and il give you gold stars that dance.
Finally paid after many complaints : ) september 2012
npower are paying out of order on some applications.
Switched to npower from scotish power for lower tariff. Placed switch to npower on 19/08/12 and tracked within 30 minutes. Tracked at £101.00, Paid on 27/02/13, some 192 days after switch. Therefore 6 month wait for cash back, but well worth it.
npower are a joke of a supplier and will not keep their side of the cash back bargain.
Yo will not be paid!!!!!!
re filter the reviews on latest as opposed tho the highest star score to see the real picture.
Tracked in less than 12 hours. Moving to npower in my new home. Tracking at £101, but this is not the deal I joined. I was expecting £60.60, But fingers crossed, may get £101?!
Great experience all round. Switch from british gas went through with no issues, dd set up and payments all going through fine. Cashback paid today (18-07-12) on a transaction date of 06-04-12. All in all very happy with whole experience!
No problems at all. Cheaper deal than my old provider, the switch went through without a hitch, tracked in a day or 2 confirmed as soon n power became my provider and paid out after 3 months. One very happy customer here
Extremely quick to track. Very easy site to use; i'm hoping the service is equally as efficient. The quote I received, and accepted, was cheaper than my present provider so I am well pleased.
My £90 went confirmed today which is 5 months and 2 weeks after ordering it....Just a heads up if anybody is still waiting...
please click on latest reviews for the current picture involving tcb and npower, these reviews are defaulted to show the best reviews !!
npower and topcashback combined = perfect
Tracked the same day, 1st class
Tracked and paid promptly with no problems.
Tracked same day. Paid out in less than 3 months. Excellent customer service. npower highly recommended.
Fantastic cash back I really love this site I saved a lot of money.
Cashback tracked within half an hour and it is generous. Thank you tcb team.
Tracking was very quick by npower and so far the change of energy supplier has been very smooth.
Very good service all round
Tracked within about 24 hours and paid out within 3 months. The payout was actually before the estimated date initially given, no complaints from me.
Tracked very quickly and paid within 4 months. Very impressed.
I feel mislead and/or conned. Sign online - new customer is a specific tariff not a general sign online new customer cashback offer. Beware read it very carefully I thought I had. Another offer would have been slightly better value for me. Also make sure you switch early enough to avoid the 6-8 weeks switch over trap of the very expensive standard tariff.
Tracked and payable within 3 months
Easy way to save money
Switched my gas and electric in april. Went from pending to confirmed fairly quickly. Estimated payable date was 31 september and it has turned payable today (18 october). Good rate of cashback (£70) and has all went pretty smoothly.
Cant comment on npower's customer service as I havent had to use it yet.
Decent cash back, saving a packet switching supplier too. Still showing as pending, will be happier once confirmed.
Tracked immediately, paperwork came through quickly, lets see if and when it becomes payable.
Gone smoothly so far with good comms.
Great experience with site & great cashback.
Very good cashback. I got £75 cashback when I signed up also got another £35 about 9 months later.
A cery useful cashback and football vouchers as well.
Im a new member, found it simple and am keen to use it again. I would recommend it to everyone to give it a try.
Wonderful saved on duel fuel prices changed to fixed and cashback showed within 4hrs
At first they gave me the wrong cashback but with in 1 hour of me putting in the claim, they gave me the right amount £31.50
Took about 6 months to become payable
Signed contract in aug. 2012 And got cashback confirmed until march 2013! fortunately, the 101 pounds now becomes payable after the extremely long waiting...
Switched in february 2012 and its december 2012 now, still no sign of tracking and or payment. 4 Months delay in this transaction and I left a comment earlier here but tcb deleted it. Leaving comment again.
This is overall negative experience.
Transferred to npower in march 2012. My £60 cashback has never moved from the pending category. I submitted a support ticket as npower had asked in their xmas 2011 message to customers due to other negative comment they had received however still no cashback. Having read the recent reviews by other tcb users it would appear that one could getter a better deal elsewhere. Beware! when deciding check the latest date reviews first. I don't know why npower are allowed to advertise on this site.
No sign of cb from this over 9 mmonths now. What a waste of time and quality.
Cashback not registered on my account yet?
Joined the 4 jan cashback still waiting to be confirmed 21 august far too long very disappointing .
npower hometeam boiler care
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