We do things differently to the big mobile networks. We're run by our members. Our members get rewarded for running parts of our business like answering questions in the community, getting new members or helping make us famous. This is a testament to how happy our members are with the service they receive from Giffgaff. We promise to always keep things simple. And to always do our best to be fair. We believe in the power of the community. When the community succeeds, we succeed - and vice versa. Giffgaff was born in November 2009 and runs on the O2 network. As giffgaff has no shops you can only order SIM's online. The customer support is all online so we have no expensive call centres.