Hastings Direct Car Insurance Reviews

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Reviews and experiences from Topcashback members who have shopped with Hastings Direct Car Insurance. Hastings Direct Car Insurance feedback is supplied only by members of Topcashback Review this merchant
99.22%
Satisfied with this merchant
Based on over 15,000 completed transactions | Full details & FAQ's
Hastings Direct Car Insurance Reviews
Took a long time to payable, but has come through. Initially tracked quickly.
  laurarawlinson | 01 Feb 2012 Report Abuse
Still not been paid a year later
  ivymay | 17 Jan 2012 Report Abuse
Quick and efficient
  bhupenmistry | 12 Jan 2012 Report Abuse
Tracked well, approx 4 hours, expect cash back next year got good cash back rate, was cheapest from confused.
  pchulland | 23 Dec 2011 Report Abuse
The cheapest insurance at the time of perches, cash back paid on time, i had a no fault claim later,told hastings the other drivers insurance will pay plus give me a curtisy car. Hastings wanted a large sum of money to swap the cover over, so I declined the curtisy car, I guess you get what you pay fore.
  terryizzy | 25 Nov 2011 Report Abuse
Still pending after two months, will wait to see what happens
  specialt | 23 Nov 2011 Report Abuse
There was a fab cashback offer which meant these were the cheapest by far, and with insurances constantly going up it was a great bonus.
  Pedders1 | 13 Nov 2011 Report Abuse
Good services in all repects. Thanks.
  suehayles | 12 Nov 2011 Report Abuse
Very quickly tracked
  MT74 | 09 Nov 2011 Report Abuse
Wow, how easy is it to save with cash back. Easy to navigate through and to save extra money while you are spending. Will recommend this site to everyone.
  karenb21 | 26 Sep 2011 Report Abuse
Tracked almost immediately thanks very much
  theoldworkhouse | 22 Sep 2011 Report Abuse
Tracked straight away will advise if pays out but although takes a bit filling form they were one of the cheapest with cashback what more can I say.
  iamgds | 06 Sep 2011 Report Abuse
To dsachdeva posted 16 august - if your account has become payable you have to click on the payment tab to have money sent to you - it doesn't come from hastings it comes from tcb.
  lynne_t | 30 Aug 2011 Report Abuse
There have been many reviews here which state that cashback experience for retailer not good but, I have to say, there has been no problem at all. Cashback tracked and become payable when stated and without any input from me or tcb. All good as far as i'm concerned.
  lynne_t | 15 Aug 2011 Report Abuse
Excellent
  s1edwards | 14 Aug 2011 Report Abuse
Very good and reliable service. Getting cash back for just going through topcash back.
  lynn01 | 14 Aug 2011 Report Abuse
Hastings was the cheapest anyway for my insurance which came in at £400 (march 2011), yes had to wait 4 months for the cashback but thats clearly stated on application (i was prepared to wait because their £400 quote was cheaper than anyone else), that brought it down to around £340, as in march 2011 they were offering a £60 discount. No problems with the paperwork coming through either. As yet ive not had to use their customer services.
  ACoxy | 09 Aug 2011 Report Abuse
Absolutely no problems with hastings direct. Paperwork came through within a couple of days. Cashback tracked automatically and became payable 4 months later (i'm guessing the delay is to make sure you don't get the cashback and then cancel the policy.)
  Swattsy | 04 Aug 2011 Report Abuse
Gone for both car and home policies with hastings and although you do have to wait a long time mine have both paid out on cashback. Cant comment on them as a company as I have never had to put in a claim thank goodness but I was insured with them many many years ago and someone reversed into me and they were very good and got things sorted and repaired with an assessor visitng my house to look at the damage.
  madka | 01 Dec 2013 Report Abuse
Took the insurance out in feb 2012 and still no cashback...Topcashback have done their very best to try and resolve this, but still on hold with hastings. Didnt renew with hasting this year
  lizrobmax | 29 Mar 2013 Report Abuse
Tracked and paid out no problem. Haven't had any problems with phone calls as reported by others. Efficient responses to e-mails. Used these several times and always got paid
  tidsthecat | 14 Jan 2013 Report Abuse
Tracked in a few days, and cashback has just become payable a few weeks after the estimate, and about 6 months after the original transaction. It's a fairly long wait between tracked and payable, but otherwise no problems. Thanks tcb!
  sparky_Paul | 17 Jul 2012 Report Abuse
I purchased my car insurance back in july 11. It tracked within the hour and it became payable 2 months after tcb estimated date in jan 12. A little slow to recieve but well worth having.
  JamesVersion1 | 31 Jan 2012 Report Abuse
Tracked and confirmed fine. Became payable 2 months after estimated date payable. Certainly not the best or worse company for paying cashback and as car insurance was cheapest anyway, all in all, very happy with hastings.
  Bashchavz | 30 Jan 2012 Report Abuse
Obviously awaiting my cashback but dealing with hastings was favourable with a certificate on insurance and all documents received electronically within 10 minutes or so of effecting the policy.
  andyasw | 29 Dec 2011 Report Abuse
Tracked quickly and for the correct amount.Will only become payable after a very long wait but this was made clear before the purchase.
  eric_cross | 29 Nov 2011 Report Abuse
Good cashback rate
  HarryLarry | 07 Nov 2011 Report Abuse
Tracked quickly and good amount on offer to.
  Joel39 | 28 Oct 2011 Report Abuse
Was informed at time of offer cashback would be 3 months - seems to have turned into 7 months??? will I ever get it hhhhmmm. Cashback rate good & tracking speed ok.
  Joanna2480 | 23 Oct 2011 Report Abuse
My cashback tracked as "£0" straight away and now i'm having to go through the houses, providing bits of details, to confirm this - even though I had my insurance policy documents through weeks ago. Wouldn't have bought from them knowing this was going to happen.
  RachJenn | 30 Sep 2011 Report Abuse
I bought car insurance from them in april. It tracked straight away, and turned payable four months later. Slightly longer than it said, but at least it all worked smoothly without me having to chase anything. (Unlike endsleigh, but that's another story!)
  AlicePinches | 16 Sep 2011 Report Abuse
Still not received tracking, cashback or a response to my query from the merchant from the transaction in february 11. Can't fault topcashback but hastings could at least do them the courtesy of a reply.
  MAM80 | 16 Sep 2011 Report Abuse
Competitive prices, only slight criticism the paperwork could and should, be sent out quicker, then it would be a top notch company to deal with.
  keithbret | 02 Sep 2011 Report Abuse
Cashback tracked straight away. Took months to come through, but paid eventually. Competetive rates as an insurer, so happy overall.
  katesimo | 21 Aug 2011 Report Abuse
Cashback tracked correctly and promptly. Payout is long delayed though- hastings say 90 days, but the cashback estimate is 5 months (rather a long delay, hence 4* only)
  OldIron | 30 Jul 2011 Report Abuse
Took 3 weeks to track, we'll wait and see how long the payout takes.
  Fake_Elvis | 28 Jul 2011 Report Abuse
Avoid
  kb1937 | 07 Jul 2011 Report Abuse
Will not allow me to complete my transaction online! quote all ok, price good, click on complete and a pop up box appears telling me I have to call them to complete the purchase - which will result in no cash back if I do. [Ed:topcashback-hi there, i do apologise that this occurred for you, I can confirm though that in these instances, if you proceed to call hastings but are sure to let them know your quote reference, you should still see your transaction go on to track for you. Our customer care team are always on hand to be of assistance should you have any questions regarding this though. Best wishes, topcashback ]
  heff | 15 Jun 2014 Report Abuse
Purchased in may. Didn't track. Submitted cashback claim in june and still nothing! [ed:topcashback-hi there, i am sorry to hear that this has still not been resolved for you, we do need to have received a resolution from the retailer before we are able to pass the cashback on to yourself, but hopefully, it is not too much longer until we are able to get back to you with a resolution. Best wishes, topcashback ]
  davenpearsall | 26 Dec 2013 Report Abuse
The insurance itself was great value and gave a considerable discount over other providers offering an equal policy. However, the cashback is incredibly slow form this murchant - it has now been 3 months and is still only showing as confirmed.
  DanMK | 14 Nov 2013 Report Abuse
I am still waiting for my cashback from hastings, taken out in mid april 2013, 4 months on, nothing? not impressed at all.
  harte4719 | 19 Aug 2013 Report Abuse
Been waiting since may 2012 looks like there will be no cashback from this merchant, very dissapointed would have went with different insurer had I known :(
  196415t | 24 Oct 2012 Report Abuse
Was a very competitive quote - could not find cheaper through comparison websites, however am still waiting, 5 months later, for cashback. Purchase tracked etc v quickly but the payable date is still more than a month away. Unnecessarily lengthy process in my opinion, but they do say you shouldn't look gift horses bearing free cashback in the mouth...
  LMRanger | 20 May 2012 Report Abuse
Cashback was only received after submitting a missing cashback claim and it took almost a year to receive the credit on my tcb account. Cb received just before the policy was due to renew...Very convenient!
  Skedge123 | 26 Feb 2012 Report Abuse
Expect a long wait for your cash back, probably some emails, and nudges. Took out car insurance with hastings, paid in full, last march 11 just got a settlement from top cash back today feb 12, cant thank tcb enough. Tracking worked quickly with merchant but just went to payable with a £0. Waited over 3 months as stated in terms and conditions (found out that it was over 100 days which is another problem and requires more emails). Contacted tcb in july who forwarded claim to merchant, 2 nudges later and 1/2 a year £55. Thanks tcb
  rebus | 18 Feb 2012 Report Abuse
A bit misleading, they say you cant use saved quotes for cashback however when you go to their site the new quote and retrieve quote buttons are both within the topcashback banner, bit naughty that is!
  Richcheshire | 17 Feb 2012 Report Abuse
26/11/2011 - Bit miffed about hastings - after spending an hour going through all their forms the payment page didnt work correctly so I ended up having to call them and go through all the same details again and by the time all the data was re-entered the premium had risen £15 (in 30 mins?)!!! be warned even if you opt for ncb protection your quote will take it off and you have to re-add it - think they do that to keep the premium as low as possible. Will be interesting to see if they honour the cashback :(
  GuyUk | 25 Nov 2011 Report Abuse
Tracked quickly but wont be confirmed for months.
  Mrs_Smythe | 25 Nov 2011 Report Abuse
This company seem to delay payment longer than I would have expected. I took out a policy in sept & believe I have to wait for four months for it to be confirmed. I understand why but possibly needs reviewing.
  Minxi58 | 03 Nov 2011 Report Abuse
Ater I had purchased my car insurance from hastings, I was informed 2 months later that I needed to provide evidence of my no claims bonus. I had destroyed my previous documents and therefore had no evidence to provide.
  sairplows | 15 Oct 2011 Report Abuse

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