Hastings Direct Car Insurance Reviews

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Reviews and experiences from Topcashback members who have shopped with Hastings Direct Car Insurance. Hastings Direct Car Insurance feedback is supplied only by members of Topcashback Review this merchant
99.38%
Satisfied with this merchant
Based on over 27,000 completed transactions | Full details & FAQ's
Hastings Direct Car Insurance Reviews
Excellent customer service. Cant wait for my cashback to arrive
  grant_somerville | 16 Sep 2010 Report Abuse
Good amount of cashback but takes an absolute eternity for it to turn into actual cash. Hastings will not pay until after something like 6 months into your policy.
  steve_d | 27 Jul 2010 Report Abuse
Cashback doesn't track automatically. 120 Days after purchase sent to retailer then I chased monthly, took 6 months for cashback
  jewhittaker | 10 Feb 2016 Report Abuse
Meant to be a 'quality insurer' - rubbish service and declined cashback with no reason given. Renewal came through and they doubled my premium so will never use again.
  mattedwards1987 | 10 Nov 2014 Report Abuse
  Hi there, I am sorry that your claim went on to be declined, I can confirm that your transaction has been attributed to another marketing channel which can occur if a similar site or search engine has been visited prior to making your purchase, but to help to prevent this from occurring in the future, please be sure to clear your cookies just before you click through to purchase. Best wishes, TopCashback  
  TopCashback
Transaction did not initially track and I put in a missing cashback claim for £38 which had to go 'on-ice' for 90 days due to hastings validation period. After over 6 months my cashback was declined as it “did not meet the terms and conditions set by merchant”. Asked topcashback to further query this as my policy was still in force and as far as I could tell, i'd abided by all their terms and conditions. However as of october 2014, still no response or cashback forthcoming. Avoid if you expect a cashback payment!
  alge_alge | 29 Oct 2014 Report Abuse
Purchased hastings car insurance on 4th oct still not tracked !!!!!!!!!!!!!!!!!! having same problem with other purchases waiting for tcb to sort all all out, wont be purchasing anymore unless sorted .
  PANDYPOO | 22 Oct 2014 Report Abuse
  Hi there, if a transaction has not gone on to track for you within 7 days of purchase, then we do suggest lodging a claim via the Customer Care section of your account so that we can look into getting this tracking as expected. If you have found that this has occurred with several transactions, then I would suggest clearing your cookies and ensuring that any ad-blockers that you have installed are turned off. Also be sure to purchase directly after clearing your cookies so that your transaction does not go on to be attributed to another marketing channel. Best wishes, TopCashback  
  TopCashback
Tracked fine, insurance bought however over 100 days later was declined - have raise support ticket but don't hold out much hope. Not happy will not trust again!
  foofard | 21 Oct 2014 Report Abuse
I has been five months and no sign of any cashback. Tracking was fine but five months it is way to long. Quick to charge you for extras but extremely slow to pay out.
  kris78 | 25 Aug 2014 Report Abuse
Does not even give you a quote after entering your details. I have now entered my information about 10 times using the top cashback link and changed my browsers but upon entering my final details for the quote the page just crashes and gives no quote information. In the end I just ended up buying the insurance from their direct page. Very disappointed with the inconvenience caused.
  Kitster | 22 Aug 2014 Report Abuse
  Hi there, if you do find that this occurs when trying to complete your quote, please so contact our Customer Care Team on a support ticket and we can get this looked into for you. I am afraid though that in this instance, as the purchase was not made through us, we would not be able to honour the cashback. Best wishes, TopCashback  
  TopCashback
Got through the whole quote process, accepted to buy and can't buy online, so will not get cashback, tried 3 times and got the same problem, when I phone hastings they say there is no reason why I shouldn't have been able to buy online as all my details are correct and checks came back fine so I feel its obviously a way of avoiding payment of cashback as i've had to buy over phone which took me 40 minuntes on hold even to get through
  caz72me | 14 Mar 2013 Report Abuse
Not very happy with this one. I purchased my car insurance through them because of the cashback on offer. Initially, it said that the cashback would be payable once you'd held the policy for 3 months - fair enough, they want to be sure that you don't cancel. However, 4 months down the line & they are now saying that it won't become payable for at least 21 weeks. They have moved the goalposts which I don't think is right. I dread to think what will happen if I need to claim. No doubt there will be 'get out' clauses for everything. I also found that the quote was changing each time you log in so beware if you want to compare & come back as it is likely to have increased. I won't be using this company again.
  greycatsmum | 14 Dec 2012 Report Abuse
Beware of the £20 "arrangement fee" (not included in the quote) that's slapped on at the last minute. Also hidden credit-card fees and no doubt a few other hidden extras. I don't doubt the cashback works ok, but they're not having my business. No idea how they got that 5-star award, unless it's the five star lying scumbags award.
  tomball | 13 Nov 2012 Report Abuse
Hastings ignored transaction. Avoid. They are doing this more and more I see.
  keithhowlett | 12 Mar 2012 Report Abuse
12 Months and still no cashback. They may be the cheapest insurer, but not good practice to offer cashback if you're not prepared to pay up.
  kimephears | 28 Jan 2012 Report Abuse
Have not paid my cashback since purchase in october
  mikofla22 | 18 Jan 2012 Report Abuse
Bought my car insurance back in july. It took about 5 months for the cashback to confirm and now it's january and i'm still waiting for the cashback to become payable. Topcashback's estimate of 20 weeks for cashback to become payable is extremely optimistic!
  discodolly | 10 Jan 2012 Report Abuse
Immediately tracked at £0. Very disappointed.
  Leia0785 | 27 Dec 2011 Report Abuse
9 Months and still no sign of cashback.
  kimephears | 01 Dec 2011 Report Abuse
Ifonly took out 2 policies at once. Only one registered for £40 cashback. Topcashback logged lost claim !!!. Spoke to hastings customer services who lost interest in correcting mistake, seems they dont know who in their office deals with tcb claims. Both agree in principle with my claim. My advise is do not do multiple purchases at the same time to avoid costly disappointment.
  791382159 | 01 Nov 2011 Report Abuse
Oh please dont go anywhere near this insurer. I have had cause to speak with the financial ombudsman re them and they immediately told me that they have many complaint against this company. Their customer service is disgusting. Just avoid.
  302321 | 28 Oct 2011 Report Abuse
Seemed to be easy but still awaiting cashback for this offer after 3 months.
  Gaz8772 | 14 Sep 2011 Report Abuse
Tried to insure two separate vehicles with this merchant and on each occasion got to the last stage and then told to phone them to complete the transaction. Of course if I do this I lose the cashback. Very annoying, wasted an hour of my time.
  AdrianJ | 03 Sep 2011 Report Abuse
Paid by tcb as retailer failed to pay after 12months. Thanks tcb - but no thanks to hastings.
  Frazz8 | 13 Aug 2011 Report Abuse
I have been on the website to get home insurance however once I reached the payment part it would not work,i phoned hastings on the number provided explained situation to young lady called elizabeth who was helpfull,she advised that they can use a code to enable cashback to go through now all I have to do is wait to see if this actually works fingers crossed.Will report back either way.
  skibuddy | 18 Jul 2011 Report Abuse
Just attempted to get insurance but after filling in all details and accepting quote 15 mins later it still hasnt processed, but did get a phone call from them direct to talk about my insurance. Is this a ploy to avoid paying out through a cash back site?
  madka | 11 Jul 2011 Report Abuse
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