Hastings Direct Car Insurance Reviews

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Reviews and experiences from Topcashback members who have shopped with Hastings Direct Car Insurance. Hastings Direct Car Insurance feedback is supplied only by members of Topcashback Review this merchant
99.26%
Satisfied with this merchant
Based on over 17,000 completed transactions | Full details & FAQ's
Hastings Direct Car Insurance Reviews
Insurance taken out in april 2011 still no cashback
  michellehopping | 14 Dec 2011 Report Abuse
Easy and simple to complete
  zenvong | 29 Nov 2011 Report Abuse
My cashback for last years transaction went through really quick however this years took over eight months but thanks to topcashback I still received the correct cashback.
  victoria12 | 25 Nov 2011 Report Abuse
Take care with this one, I went all the way through their quote which took 10 minutes, and at the end their site said they wanted to talk about it so I would have to call. That means my policy would not qualify for cashback. There is nothing unusual about the quote, married couple, both over 60 with 9+ years ncb, no convictions etc. Car garaged, low annual mileage. Other compare sites come up with their quote without problems, it only seems to be cashback that is the issue.
  numbnuts | 09 Nov 2011 Report Abuse
Very pleased with the quote and cash back allowance.
  lindat5 | 27 Sep 2011 Report Abuse
This transaction was dated 28/7/2011 and is still pending with an estimated date for payment 31/12/2011!!
  linedancing | 26 Sep 2011 Report Abuse
Avoid like the plague,purchased car insurance in may 2011,didnt track,nudged tcb they sent me email saying to wait while sept 2011.Now tracked at 0.00,Wont be entertaing hastings with any more of my hard earned. You have been warned.
  easto72 | 20 Sep 2011 Report Abuse
I bought a car insurance policy in march with a promise of £60 cash back! it never tracked and I had to submit a manual claim today. I was finally able to claim my money. Thanks topcash back for chasing claim.
  runnerbean | 07 Sep 2011 Report Abuse
Don't count on getting the cashback, purchased insurance in march expecting £55 but its now end of august & still nothing.
  michellehopping | 26 Aug 2011 Report Abuse
After reading other comments I was a little sceptical about this companies record re cash back: however they clearly state cash back will not track for some months. In my case payment went staight from pending to payable on the day advised (almost 4 months after purchasing my insurance).
  griffhull | 03 Aug 2011 Report Abuse
The link doesnt work. If you click through from topcashback and enter a post code it finds no addresses, if you you go direct to them and enter your post code it finds your address. Sort it out please
  BigAL240576 | 08 Jul 2011 Report Abuse
These guys were 2 times as expensive as my existing insurer - I called them to ask why - they had no answer. Note I have 6 years no claims too. Not worth the hassle.
  robmar0se | 03 Jul 2011 Report Abuse
Cash back took over 6 months to finally come through
  part_timer | 17 Jun 2011 Report Abuse
June has now arrived, and still waiting for cashback from hastings! 6 months have lapsed since taking out the car insurance policy. Never again with hastings.
  Adrian_Gardner | 05 Jun 2011 Report Abuse
Purchased car insurance back in january 2011 £25.25 Cashback promised. Many requests to tcb and nudges, here we are in may now and still no sign of any cashback - buyer beware. Not impressed at all!
  Adrian_Gardner | 10 May 2011 Report Abuse
Still waiting from september 2010 for cashback despite various nudges no further forward. Have had no problem with other companies on tcb until now
  kazch | 09 May 2011 Report Abuse
Still waiting for cashback after 6 months, I wont be using this company again. Its a shame you dont see these comments until after the purchase usually, it would have made me choose someone else.
  nightshot1 | 03 Apr 2011 Report Abuse
I originally did a comparison price site search which threw this up as not the cheapest but in the top 10 so obviously I did not purchase this policy, but then I found it on this website and with the £58 cashback this made it a viable proposition so I purchased this through the cashback website, but that was in july 2010 still no cashback despite several nudges and now I have discovered they have used my quote reference number from the comparison site to sell this policy on to me, and not the cashback reference number although this was purchased through the cashback site. This is very underhanded of hastings, so buyer beware I will certainly would not consider buying a hastings policy again if they are going to do this!!
  karmachameleon | 10 Mar 2011 Report Abuse
Hastings were rubbish. Huge online form that appeared to open in a pop-up format, so one wrong click and you'd be starting again. Which I did, only to get an expensive quote. No thanks guys.
  Member31795825523 | 05 Mar 2011 Report Abuse
Would not use again because of appalling customer service
  gs11arnold | 01 Mar 2011 Report Abuse
Hi all just to warn you that when I clicked for my quote (it took 43 minutes for their slow system to get me a quote) and went to pay, hastings are not offering any means of payment other than monthly direct debit. This incurs as 29.9% Apr!!! if you aren't prepared to pay monthly, you can't purchase the policy. Best wishes.
  n1cky2000 | 22 Feb 2011 Report Abuse
Like the previous commentor, I have spent ages trying to complete the requested information. Took so long to re-load a page after entering information then suddenly the page was no longer available!
  Mrs_Whyte | 20 Feb 2011 Report Abuse
Their website is awful, spent a over an hour entering and re-entering info in their rediculously long and detailed forms only for it not to work. I've never had to enter this much information and silly amount of detail before just to get a quote, or even insurance - never again!
  aionta | 19 Feb 2011 Report Abuse
Bought a car policy 26 sep 2010 and was disappointed that the estimated payable date was 28 feb 2011 - 5 months. However I am pleased to say my cashback is now payable as at 18 feb 2011. I am happy that the date given was realsitic, not like other fantasy dates given by some retailers. (I am still waiting for one cashback 2 months after its estimated payment date). If only all retailers would give a realistic date the whole experience would be better. Well done hastings I will definitely consider you in future. I think you are for me the first cashback for a year where I haven't had to wait over the estimated period of payment or have had to chase up!
  Doctor_When_and_If | 19 Feb 2011 Report Abuse
I wish I had read this before I took out insurance with them we have two policies now due to be paid out having been confirmed etc and now tcb says its waiting for payment from the company. It seems to be common with insurance companies as it took me over a year to be paid out by morethan. Looks like I may be heading to the smalls claims court again. Why does tcb continue to deal with companies like this? has anyone actually been paid out?
  gunner55 | 06 Feb 2011 Report Abuse
Useless hastings website rather complete transaction elsewhere it will save time; the cashback is not worth the effort.
  Member11625412356 | 05 Feb 2011 Report Abuse
Do you have to pay by debit card to qualify?
  whit | 03 Feb 2011 Report Abuse
Hi I purchased car insurance back in october. I was aware of te 3 moths for the cashback tobe received however the cashback is not even been tracked. The cash back offered was £61 and I never received it. I will never ever trust hastings direct again. Top cash back has not bothered to provide an answer to my enquiry for at least 2 months despite contact nudges and questions. This is a scam so be warned!
  sez65 | 30 Jan 2011 Report Abuse
This company never paid the promised cashback. They tracked my purchase and then withdrew it very quickly. Tcb have been notified, but nothing has happened, I have not received my £58 cashback and would not have bought my car insurance from them if I had known. Hastings you are shocking and an absolute disgrace to any genuine company that would honour their cashback. Do no use this disappointing company!
  690363912 | 22 Jan 2011 Report Abuse
I'll probably have died by the time I get the cashback.
  Londis | 16 Jan 2011 Report Abuse
Its been a full year, my insurance is up for renewal and I have only just received a message from tcb after submitting an manual claim about (10 months ago!) that hastings have agreed the tcb. Now I await and see how long it takes to show in my account. 1 Year must be a record!
  need_money | 13 Jan 2011 Report Abuse
Tracked very quickly. Very pleased.
  bumble1 | 08 Dec 2010 Report Abuse
Bad times...Been waiting since april 2010 for my money back...No sign of it and site is seeming to do sweet nothing to help and its awaiting merhcant...Sent several nudges and mails and zip...Avoid them at your peril...
  mookyboy | 27 Nov 2010 Report Abuse
I would avoid this merchant like the plague. My cash back was registered straight away ,£58 pounds, and this made the insurence the cheapest. However having waited the three months, the £58 changed to zero and inspite of trying to chase up the claim since june, it has now gone altogether from my profile. I'm still trying to chase it up but wish I had gone with another merchant and reading most of the comment on the home insurence, I really believe that top cash back should remove this merchant as they are getting business with false advertising!
  superfury | 22 Nov 2010 Report Abuse
Been waiting since july for the payment to even show on my list....Still waiting for this to be sorted ........They atill advertise on topcash I certanly would not use them agin.......
  dextoodex | 30 Oct 2010 Report Abuse
It states that there is no £61 cash back if you telephone hastings. After going throught the process of entering all my details on their web site, instead of receiving a quote I recieve this "unfortunately we are unable to complete your quote online. We would like to talk to you to discuss your circumstances and requirements. Please call us now on 0800 99 1066 to speak to one of our specialist advisors who will be able to offer you a quote from a range of leading insurers. Thank you for visiting hastingsdirect.Com " isn't that strange?????????
  moogy | 27 Oct 2010 Report Abuse
Click through to hstings and came up as 'unable to give quote, contact us directly to discuss'. As I have no special circumstances or car I wonder whether this is to avoid having to pay cashback?
  lordpete | 26 Oct 2010 Report Abuse
Not as good as the last poster,but my fully comp policy will be £158 after cashback,hopefully.Tracked quickly.The only gripe is that in the wording for policy validations,it states:each policy will be checked 3 months after inception (start) date. If the policy is still in force after this time, it will be validated and cashback will be paid. But my payment date says 31/03/2011,which is more than 5 months from policy start date,let's hope it pays sooner than that.
  bazwaldo_the_1st | 26 Oct 2010 Report Abuse
Very disappointed with this merchant. Bought car insurance in march 2010. Tracked at £0.00 And still awaiting payment 8 months later. I would not advise to use hastings if you are expeting to receive cashback. I will update if I ever get the cashback
  Pammyj123 | 18 Oct 2010 Report Abuse
The cash back is added on going through here!! it's cheaper through comparison sites, so you don't get the cashback....
  mandii | 17 Oct 2010 Report Abuse
These are the cheapest insurance company for me this year, and the cashback tracked very quickly their customer telephone queue length is very long, luckily I have a lot of free minutes on my phone and just leave it on speaker until it finally gets through
  Delta9 | 01 Oct 2010 Report Abuse
What cash back? got the quote through this site (i wanted a few changes from my renewal quote), I am already one of their customers. It tracked after a few weeks with a £0 balance. On the site here it said there was some delay so wait. I then try to put in a request ticket with this site and it tells me it can't do anything about claims over 3 month old.
  ZhGStGeorge | 27 Sep 2010 Report Abuse
Avoid avoid avoid!!!!!!! after paying in full, it tracked at 0.00, Pending at 0.00 Then it disappeared!! topcashbacks answer from hastings was that another merchant has received my cashback and hastings won't pay out twice. So they cannot do anything for me! what a con! I feel that they may pay a few but not all cashbacks, using lame excuses that you can never prove. Now an expensive insurance policy - will never use again
  poundsie | 15 Sep 2010 Report Abuse
Tracked at zero rubbish
  Ang1961 | 20 Aug 2010 Report Abuse
Cashback great and they were the cheapest provider beforehand. Didn't appreciate the sales call the next day to ask why I hadn't taken out various extras and then to ask how I would feel if ............. A bit threatening but worth it for £60 cashback!
  Steve_Dodd | 16 Aug 2010 Report Abuse
Took out a policy with hastings in april and still waiting for the cashback promise, be aware of this retailer.
  alex_keith | 12 Aug 2010 Report Abuse
6 Months later still waiting???? won't use them again. Wase of time! top cash back don't even help! I keep giving them a nudge but no reply!! un-happy is an understatement!
  impey1973 | 04 Aug 2010 Report Abuse
Finally managed to get a quote - hastings have definitely now built the £58 cashback into their price as for the same car the quote on a comparison site was £202 - through cashback it was £270. It wasn't built in when I got a previous quote for another car so in this instance, then, not worth it sadly
  cabaret08 | 29 Jul 2010 Report Abuse
I already have insurance via topcashback through this company and received cashback as promised. Got a competitive quote through a comparison site for a family member (all details ok on there). Completed the numerous pages but it stalled at the quotation stage four times saying "unable to provide quotation", even though exact same details ok on comparison siite so no reason not to insure. Wondering could they be temporarily blocking quotes via topcashback and readjusting their prices to build cashback amount in or has this offer now run out?
  cabaret08 | 27 Jul 2010 Report Abuse
Looking at prices on comparison sites hastings comes out really competative. But going through the tcb link and getting a quote direct from hastings the price is about £80 more for same car/driver/excess details. This suggests they are building the £58 cash back + some more. This suddenly does not seem as good a deal...
  dell1971 | 27 Jul 2010 Report Abuse
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