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when you shop with First Choice
First Choice Reviews
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Reviews and experiences from TopCashback members who have shopped with First Choice.
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First Choice Reviews
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took a while for the money to clear
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stevenryan | 11 Feb 2019
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I am still missing three transactions purchased on the same date,
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anneizzie123 | 11 Aug 2018
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initail claim didnt track and i had to raise a case to actually get my money
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reevesya | 25 May 2018
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I use First Choice a number of times a year as they have good holidays but everytime I have had to raise a missing claim with Topcashback. I've received payments everytime but I do have to chase for it.
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bdtharris | 24 Mar 2018
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took 4 months to payout
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jonathand | 13 Jun 2017
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Initially failed to track but resolved by Customer Services team.
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alisonbruce | 07 Dec 2016
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Had to chase, didn't track but paid eventually
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danbcn | 16 Nov 2016
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did not track after a few weeks, had to raise an inquiry, send details etc. eventually it was paid.
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kenharper | 09 Sep 2016
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it took a while but well worth booking my holiday via topcashback
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mersey1776 | 15 Mar 2016
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have waited over a year for £10 cashback on a £2000 holiday only for it to be rejected. Several possible reasons were given, but nothing specific.
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| 14 Jul 2014
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They never track or pay out for me.
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LONGWALDO | 08 Sep 2011
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Very disappointed with the timescale of paying the commission. Booked and paid for holiday weeks ago and now sent 2 nudges. No feedback or payment received
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kermit71 | 10 Nov 2010
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tracked quickly just got to wait for payout.
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KEAM2710 | 27 Sep 2010
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Poor experience. Holiday last year advertised with £40 cashback only £30
Advertised as £40 cashback for Bristol departures but only £30 tracked and had to chase months for additional £10 to be added. Just returned from holiday 4th to 11th February 2024 and although booking tracked nothing added to dashborad and will have to chase up again. Was told to wait for return of holiday to chase up. Would be much better if just tracked properly.
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cm_saggerson | 13 Feb 2024
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I've booked First choice holidays a number of times via top cashback and it's hitty missy whether cashback is paid. I've just had cashback confirmed for a September holiday ( in January). The holiday I had in June didn't track and I had to raise a cashback claim. It's about 10 months since I booked the June holiday and they still haven't responded to my cashback claim. I've just booked another holiday today and have no hope that it will have tracked. I'm again expecting it either not to track or no cashback. By all means book via topcashback, but be aware that you might not get any cashback.
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TYNEANDWEAR | 07 Jan 2023
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Slow payout. Took 9 months
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Deejay271 | 15 Aug 2020
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I always have an issue receiving the correct amount of cashback from First Choice. Their sister company TUI are the same. The Topcashback team always have to appeal for my missing cashback.
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premlereve | 02 Sep 2019
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Booed several holidays with first choice and have had to lodge a missing claim complaint everytime to receive payout
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thodder | 15 Oct 2018
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Still waiting on the cashback!
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ElChappo0109 | 01 May 2018
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2 recent holidays I fully paid and no cashback and one part paid and say's 12 weeks
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Doraze | 25 Mar 2018
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Did not identify that i used the topcashback website in order to obtain cashback and the claims process took a long time.
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SamjWills | 04 May 2017
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Took longer to release cash back and incorrect payback received
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cazmaren | 27 Apr 2017
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Didn't track though did eventually come through following a claim being made.
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steveandstu | 15 Nov 2016
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Its only taken 3 months!! Had to chase as well.......
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stevio58 | 15 Nov 2016
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