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TopCashback Compare Broadband Reviews

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Reviews and experiences from TopCashback members who have shopped with TopCashback Compare Broadband. Review this merchant

TopCashback Compare Broadband Reviews
	Good offers but 4 months later still waiting for payout and voucher
	80salisbury \| 25 Jan 2023 Report Abuse
	Don’t bother It didn’t track, so I raised a ticket. A full calendar year later they have offered me £44 in lieu of the £197 originally advertised. Wish I’d read these reviews before I went through with the purchase!
	sanchiadanielle \| 07 Jun 2024 Report Abuse
	Tracked at lower rate than advertised I've not had a problem with TopCashback Compare in the previous times I've used it but my latest claim has tracked at £39 instead of the £50 it should have. These are set rate cashbacks so I'm not sure why it would track lower than advertised, I've submit a claim but who knows whether it'll be acted on.
	doby \| 07 Apr 2024 Report Abuse
	slow to payout Although cashback was a fair amount it took longer than expected to payout. Had to chase it and still took too long
	Ampletum \| 30 Sep 2023 Report Abuse
	Got voucher but no cashback yet Signed up to Vodafone through topcashback compare back in September. Received my 125 voucher in December however still waiting on the cashback from topcashback compare which seems strange to me.
	divvylivvy \| 01 Jun 2023 Report Abuse
	Scam It's been 8 months and still 'pending', despite the T&C's saying it won't take any longer than other retailers to process. Given it is a 'Topcashback' own brand offer, you'd have thought it would be incredibly straightforward to get this one paid out quickly. At this rate the entire broadband contract will be up by the time anything happens with this cashback.
	Gingersam \| 09 Jun 2024 Report Abuse
	Do not Trust the Rates Advertised I went through 'TopCashBack Compare Broadband' to get my new broadband. I purchased the most expensive top-of-the-range broadband product which was advertised as £197 topcashback. I had to chase TopCashBack from Jan 2023 until April 2024 for the full payment. In Nov 2023 after a lot of chasing they paid £89 (less than half what had been advertised). Five more months of chasing and they finally just said that they will not be paying the full amount. The advertised rates are NOT what they pay, and you still have to chase for a very long time to get even a fraction of what is advertised. I mistakenly trusted TopCashBack and now feel utterly conned. Never again!!
	as0gsi \| 03 Jun 2024 Report Abuse
	avoid I have been waiting seven months for the cashback. Looking at other reviews, it's just a typical scam
	Piotr PSP \| 02 Jun 2024 Report Abuse
	Missing cash back for over a year I have been waiting over a year for the cashback on 'topcashback compare broadband', I have sent several 'nudges' with no success. this was a 'topcashback compare broadband', therefore their own site. Absolutely disgusted with the service.
	JesterCoolCat \| 30 May 2024 Report Abuse
	Doesn't track until you raise a ticket then won't be paid. I do not recommend using TopCashback Compare Broadband as first of all it didn't track and secondly it's impossible to prove anything to them. They come back with the nonsense you used another third party to make your purchase. No I didn't. Thirdly there was a big amount of cashback involved. All my big claims were declined this past year even though I've used Topcashback for over a decade. These persistent failures are discouraging me purchasing anything through them.
	bigChris \| 26 May 2024 Report Abuse
	Avoid It has been over a year since using them and still no cash back. It hasn't even tracked just says waiting for the retailer. I do not recommend this service and would look elsewhere for cash back on utility deals. Avoid.
	TakeManies \| 16 May 2024 Report Abuse
	What a bunch of wasters This company states its UK based, you write to them with a specific question and get a riddled reply. If its your money whats the problem? I had nothing but a bad experiences from this company with money not being honored to short fall in cashbacks to name but a few.
	Saor Alba \| 10 May 2024 Report Abuse
	Waste of time and money when the whole transaction is online I am not sure what is difficulty in tracking. It’s a complete waste of time and somewhere money is hidden and not paid to customers. Waited 5 months now and still no movement
	karpagavinayagam \| 30 Apr 2024 Report Abuse
	Waste of time It’s been one year since I used TopCashback Compare Broadband and I still have no cashback. My missing cashback claim status is still ‘waiting for retailer’. Don’t waste your time, use a different service.
	Ch3wy \| 28 Apr 2024 Report Abuse
	Scam No update after 8 months. Raising claim didn't help at all. I was expecting that TopCashback Compare Broadband would be tracked and paid faster compare to external companies, but this one is worst cashback ever.
	Monikaa444 \| 26 Apr 2024 Report Abuse
	Waste of time Still waiting for cashback after more than 22 weeks despite expected payout being 13 weeks. Raised a support ticket but keep getting the same old excuses.
	wildwayner \| 15 Apr 2024 Report Abuse
	Never tracked and no response to the claim raised I got my broadband in March 2023, and its April 2024. Firstly, the cashback was not tracked, and its been a year since the claim has been raised and no luck on to that as well. Several nudges and effortless tries, but no cashback awarded.
	MadhavArora2110 \| 05 Apr 2024 Report Abuse
	Terrible Didn't track and been waiting for over 8 months for my claim
	Swahmad \| 04 Apr 2024 Report Abuse
	8 months & still waiting Purchased on 3 Aug 2023 & now 28 March 2024 still not received my £206 cashback. I've never had to wait this long for cashback from any other company, I thought I could trust this site as it had Top cashback in the title. However, I have read other reviews who have waited over 1year for their cashback. When I've been in touch with Customer Service they are unable to state as to how long I have to wait for the cash. Not impressed purely because I used the 'Topcashback Compare' site really feels like a kick in the teeth. A disappointed user, and I hope others will receive their cashback soon.
	Estelle121 \| 28 Mar 2024 Report Abuse
	Took14 months!!!! Using Topcashback compare my cashback from them was paid after about 15 months. ( Shell broadband)
	Malkbk1 \| 28 Mar 2024 Report Abuse
	Still waiting after a year Made a claim as the transaction never tracked in the first place back in Feb 2023, we're now in March 2024... Trusted this one more than others as it literally had Topcashback in it. Oh well.
	Jamibi \| 01 Mar 2024 Report Abuse
	Took months to get to payable and I have needed to raise several top cash Really not sure about this comparison i hope topcashbavk team can use u switch or other reliable comparison services
	Tonydhoyle \| 15 Feb 2024 Report Abuse
	Had to raise it with Ombudsman Services When I finally got a response from Topcashback that I was using another marketing channel which was absolutely not true, I had to raise it to Shell Energy which didn't help either and couldn't really confirm which marketing channel I was using. So I had to raise this issue to Ombudsman Services as a missold service/product and got a credit from SE at the end. I definitely do not recommend using TopCashback Compare Broadband as first of all it didn't track and secondly it's impossible to prove anything to them. Thirdly there was a big amount of cashback involved which made me buy more expensive package. And finally, for some strange reason all my big claims were declined this year even though I was using Topcashback for nearly 10 years which puts me off now purchasing anything through them.
	zhanna15 \| 16 Nov 2023 Report Abuse
	Not worth the hassle I would not recommend using, eight months since taking the VM package and all TCB have said is waiting for retailer, contacted VM and they have said to get in contact with the third party which is TCB. Still not resolved and should be receiving nearly £200 in cashback. 1 star!
	Spurs0891 \| 31 Oct 2023 Report Abuse
	12 Months and counting It's now been over 12 months since I raised a claim and it's still "Waiting on Retailer". Topcashback have not been helpful or providing any updates. With this I cannot recommend purchasing through topcashback compare at all.
	chattyuk \| 25 Oct 2023 Report Abuse

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