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Get up to £180.00 of your purchase back
when you shop with Napo Pet Insurance
Napo Pet Insurance Reviews
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Reviews and experiences from TopCashback members who have shopped with Napo Pet Insurance.
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Napo Pet Insurance Reviews
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Brilliant
Fantastic level of pet insurance cover at an unbeatable price and the Cashback was payable within a month, well done.
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Crashcox | 24 Jul 2023
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Napo CEO Mr Doumeng don't care about customers
I have wrote an email to the Napo CEO and to his vice on the 18th April 2024 and didn't get any reply
Email copy
Dear Jean-Philippe Doumeng & Mr Ludovic Lacay
I truly apologise for the inconvenience and I don"t want to waste your, my time.
I've been in touch with a couple of Napo members regarding my pet insurance renewal.
Unfortunately no one was kind enough to justify the 91% increase in my pet's policy.
I received an insensitive email saying that to renew my insurance I would have to pay £67 per month, I was paying £35
The increase is 91,4286% and I haven't made any claim in the last 12 months, I didn't change my address, I didn't change my pet, only the inflation don't justify the increase, and my excess also increase from £75 to £99
If you have the dignity to explain the increase I'll be delighted to renew, however the most important for me is the costumer service and at the moment yours is below zero, I'm not a number, I've a name and I'm loyal with the people who care about me, obvious at the moment you don't care, as I've been told to explore other avenues, and that make me laugh because once again the costumer service is zero, it seems that we are completely different as I feek so proud that my clients continue to do business with me year after year.
Thanks in advance for your time and looking forward to hearing from you.
Your's Sincerely
Jaime Abreu
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Jaime Abreu | 30 Apr 2024
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Cashback did not track
I made sure to go through Top Cashback, but Napo have rejected the claim. Really bad and does not fill me with confidence about the product.
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Ranch_newcastle | 15 Apr 2024
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Cashback did not track
Cashback was declined, when I only went through TopCashback to purchase the policy. Unreliable and does not fill me with confidence about the policy.
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Ranch_newcastle | 18 Nov 2023
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