Why has one of my claims been resubmitted to the merchant whilst another one hasn't?

HomeTopCashback FAQs and HelpWhy has one of my claims been resubmitted to the merchant whilst another one hasn't?
Different merchants work with TopCashback via several different affiliate networks. Some Affiliate Networks are happy for us to resubmit claims – whilst others will only accept new claims.

We may, therefore, be able to resubmit some missing cashback claims but not others.

« TopCashback FAQ's and Help Overview
Can’t find what you are looking for? We are very sorry to hear that, but don’t worry you will be able to send us a 'support ticket' and we will get back to you as soon as we can.

Did you know?

"During 2015, TopCashback employees collectively raised £2077.94 for The Alzheimer’s Society through fund-raising activities."
Customer care team
Find out more
Cashback Site of the Year
For the sixth time running, we have been awarded Cashback Site of the Year at the 2024 Moneyfacts Consumer Awards. Thanks to all who voted for us, it wouldn't be possible without you.
moneyfacts Find out more
Here to help
Getting Started Customer Service Donate to Charity FAQs
Other ways to save
Refer & Earn £30Money GuidesBlogBrowser ExtensionTopGiftcardsIn-Store CashbackTrending NowCompare InsurancesCompare MortgagesCompare LoansCompare EnergyCompare Mobile Phones
Get to know us
About TopCashback Ourselves Vs Quidco
Get involved
Press Office Careers Vulnerability Disclosure
Legal stuff
Privacy Policy Terms & Conditions Cookie Policy Browser Extension Privacy Policy Modern Slavery Statement Appointed Representative Introducer Appointed Representative