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Groceries at Waitrose & Partners Reviews

Reviews and experiences from TopCashback members who have shopped with Groceries at Waitrose & Partners. Log in to review

Groceries at Waitrose & Partners Reviews
	I spend £100's with this supermarket, always declines cash back! Cash back declined, no idea why
	summer5unshine \| 18 Jun 2025 Report Abuse
	regular shop regular shop transaction regular payment - perfect
	Mipu46 \| 14 Jun 2025 Report Abuse
	takes a while but always pays out takes a while but always pays out
	Ocho8 \| 16 May 2025 Report Abuse
	Cashback declined for no reason I was meant to receive £16 back as a new customer. Had to manually log the claim, chase the claim occasionally and almost after 1 year of waiting my claim was declined for no reason. Extremely disappointing.
	OleMeduole \| 11 Apr 2025 Report Abuse
	Never tracks I've tried Waitrose a few times now. It either never tracks, or tracks for the wrong amount (especially if they have a short term cashback offer on). I've also registered for missing claims, which get declined. This feedback aligns with a lot of other recent feedback.
	BOBDAVIES543 \| 09 Apr 2025 Report Abuse
	No cashback paid from September last year Had to raise a claim. Was agreed, now showing as declined. I met all terms. It’s ridiculous. Has put me off using Waitrose in the future.
	DaniEllison87 \| 08 Apr 2025 Report Abuse
	Doesn’t track Didn’t track despite being a new customer
	shazzaj72 \| 04 Apr 2025 Report Abuse
	Doesn’t track Unfortunately my online grocery purchases don’t track :-(
	AnnHoliday \| 14 Jan 2025 Report Abuse
	Never tracks Never tracks for me - I always have to contact customer service with an untracked claim and this gets messy when you have to do it every week, that said it soon mounts up and I have benefitted from the odd extra cash back offer - got £12 one week in November so not complaining
	Tweeterv \| 09 Jan 2025 Report Abuse
	no issues I get cashback in payments of 6-7 transactions, usually in 6 week intervals. Very happy...however the cashback has dramatically gone down for regular customers to £0.63..hopefully thats just xmas and new year :)
	architheo \| 28 Dec 2024 Report Abuse
	Fast payout Fast to payout
	mark_mackey \| 09 Dec 2024 Report Abuse
	Bit slow Not bad at paying outbut are a bit slow at times
	Caztoo \| 07 Dec 2024 Report Abuse
	Dont use the 50p MyWaitrose discount they offer on certain items. I placed an order. There were 2 50p discounts on 2 'favourite items.' I chose them in the app. Months later, they reject my cashbacj & reject the claim saying 'invalid promo code.' I didn't use a £5 off £50 of some such promo code, it was just 2 x 50p MyWaitrose card discounts . How UN-Waitrose to be so slippery as to use a pathetic 'MyWaitrose' 50p to reject cashback.
	brlaaaak \| 05 Dec 2024 Report Abuse
	on line shop Easy to shop at Waitrose with Top Cash on line. Top Cash automaticallly does it all for you. I do find the Waitrose site slow and takes what seems ages to react.
	cavelcollins \| 29 Nov 2024 Report Abuse
	Never ever tracks! No matter what I do, I end up having to submit a manual claim every single time. They always end up paying eventually (although the cashback amount rarely matches what I'm expecting - I'm assuming delivery charges aren't included or something), but they've not automatically tracked in well over a year now.
	JoCaswell \| 26 Nov 2024 Report Abuse
	Disappointing and always very hard work This never tracks for me which means I have to submit a claim one week after every order. When the cashback finally appears in my account, months later, the amount is always far less than the expected amount (as stated on the claim) and requires further querying. I don't understand why the cashback process is less straightforward and far more arduous with Waitrose compared to other retailers.
	lbwo \| 14 Nov 2024 Report Abuse
	£0.00 Cashback For some reason this retailer always confirms 0 cashback, it registers and despite rather high value orders (well over the required amount for returning customers) they do not pay out. Poor service from Waitrose.
	nicolaupton \| 14 Nov 2024 Report Abuse
	Late payments of cash! Late payments of cash!
	Stanciu \| 12 Nov 2024 Report Abuse
	New Customer Cashback Never Went Through Pretty sure they know this will happen as all new customers are redirected to their banking app security process during checkout as it's the first time paying said company. This is what triggers the link from topcashback to their sites payment being broken and hey presto, no cashback. I was supposed to get £16 cashback, a special offer running, of course it didn't go through - again, pretty sure they know any new customer payments getting redirected during checkout will cause this. I feel cheated, nice work Waitrose ??
	jimdoe9000 \| 24 Oct 2024 Report Abuse
	Great site and service use each week The site is great and easy to use and the service is great and easy to get cashback on each week. Some weeks do very on the amount but it is done automatically and no issues with it.
	Joer \| 15 Oct 2024 Report Abuse
	Cash back does not work with Waitrose Every time I order from Waitrose I have to do a missing claim. The history in my account shows this. This really needs resolving as it is the only retailer I ever have an issue with.
	jmhuckstep \| 08 Oct 2024 Report Abuse
	cashback with waitrose does not work at all these days ! Waitrose need to deal with there online customers / affiliated with TCB I agree with all recent reviews that it simply is not working, CB reduced to nil with no explanation and no goods purchased outside the parameters etc it tracks but then is disallowed ! in hindsight would of used : ocado, tescos or sainsburys instead
	tamsinlee3 \| 02 Oct 2024 Report Abuse
	Hasn’t tracked automatically for al,ost a year … meaning I have to submit a missing cash back claim almost every week, then when I do get it, it’s rarely the amount mentioned in the claim.
	JoCaswell \| 20 Sep 2024 Report Abuse
	Cashback I receive cashback almost every week that I shop. Recently, however, there have been three occasions when my order has registered with top cashback but my earnings are zero. I would like to understand why this happens. Apart from this it is easy to earn cashback from Waitrose.
	Cassandra123 \| 12 Aug 2024 Report Abuse
	Agree with other reviewer, no payout £0 earning despite the purchases. Please explain why.
	Moiing \| 11 Jul 2024 Report Abuse

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