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TUI Reviews

Take a look at the TUI reviews left by TopCashback members who have booked holidays with them through us and you’ll find many were delighted with their experience. Among the many positive comments, you’ll find remarks relating to how quickly members received their cashback, while others highlight the service provided by TUI in relation to their holiday.

When it comes to cashback, one happy member said: “Never had any issues with TUI cashback tracking.” They are not alone, however, as plenty of others loved how quickly they got their cashback. Some of the comments you’ll find include “received £32 in under eight weeks. Very happy with TUI”, “top marks to TUI for paying cashback quickly and efficiently” and “no problems and quick, quick payment as usual with TUI”.

The TUI review feedback you’ll find on this page doesn’t just relate to cashback, with the travel company themselves coming in for some high praise. One member stated: “Love the choice and good value. Always use them and will continue to do so.” Other comments you’ll find include “excellent from booking to holiday — so easy” and “very good website, excellent choice, good prices”. Log in to review

TUI Reviews
	Happy bunny Tracked immediately and paid out smoothly (within 3 months in my case)
	Marina00 \| 13 Aug 2025 Report Abuse
	Brilliant thanks so much Booking my holiday anyway and to rec cashback is just great !!!!
	B003707 \| 29 Jul 2025 Report Abuse
	did not pay you guessed it TUI has said that TCB were not the “final referrer”. a joke such large amounts of cashback does not pay says that reason for everyone by the look of it
	jamesdawson70 \| 29 Jul 2025 Report Abuse
	TUI are unreliable and untrustworthy regarding cashback Yet again TUI has said that TCB weren’t seen as the “final referrer”. I’ve had this at least 3 times from them. I have been a member of TCB for 18 years and know exactly how it works regarding cookies, etc. I use a completely separate and different browser for any purchases. Certain retailers always track straight away and pay out promptly. However, other retailers, such as TUI / Marella, always have an issue and decline cashback. This is despite the transactions being carried out in exactly the same way. I appreciate that this is not the fault of TCB, but I am surprised these companies are allowed to remain on the site when there are so many members reporting the same issue.
	luci5 \| 28 Jul 2025 Report Abuse
	Decent cashback but takes far too long You get a decent payback but it takes ages to come into your account. Holiday was purchased May 2024, holiday was in December 2025. I understand why the cashback is on freeze until you return from holiday due to returns/cancellations. However, it was still held in my account until July 2025. It was only released to me after I spoke to TCB as to why it was taking so long. Just to be aware of the length of waiting time in case you purchase.
	Cplowe \| 27 Jul 2025 Report Abuse
	Tui DO NOT honour cashback claims I see Tui for exactly who they are!!!! CON ARTISTS. My cashback has been declined because “they didn’t see me”. They most definitely will not be seeing me or my money again in the future. After reading many other reviews suspiciously similar to mine they should be removed from this site.
	charbb \| 17 Jul 2025 Report Abuse
	Cashback not paid! Dissapointing cashback wasn't paid. As with many reviews regarding TUI, the transaction apparently didn't show TCB as the final referer... Maybe TCB should consider removing TUI!
	Master Bell \| 13 Jul 2025 Report Abuse
	AVOID - DID NOT PAY OUT Did not pay out. I was owed £60 they said "TopCashback was not seen as the final referrer of the purchase." Even though TCB themselves confirmed and admitted they could see I had used their website. TUI are a joke and a con! Something needs sorting when looking at all these reviews for the same issue.
	mckew16 \| 06 Jul 2025 Report Abuse
	Didn’t pay out in this occasion. Didn’t pay out in this occasion.
	carobinson3 \| 01 Jul 2025 Report Abuse
	Don't bother Booked a holiday in January. Cashback was on ice until we actually went on the holiday, which is fair enough. Got back 10th June... Put in a missing cashback claim a few days after. Tui have come back and said it isn't eligible because they weren't the referrer. Absolutely ridiculous. I booked through the top cashback link for definite. Great way to get out of paying out. No evidence or anything.
	KellyB81 \| 30 Jun 2025 Report Abuse
	Avoid! Booked a family holiday, cashback didn’t track so had to claim. Tui then declined saying we had “cancelled /amended or they had refunded” none of this was true. Holiday was paid in full with no complications. Lesson learned! First and definitely the last time using them. Tui are absolute liars. Avoid.
	catherine21x \| 04 Jun 2025 Report Abuse
	never track dont be tempted by the cashback as you would never receive it due to "technical reason"
	enzocheng \| 30 May 2025 Report Abuse
	No casback received. Bought a holiday via provided link. Tui declain casback: We have now received a final response for your claim and been informed that we haven’t been seen as the reason this order was placed. This means we have been unable to obtain any money back on your behalf.
	Member12117527264714 \| 25 May 2025 Report Abuse
	Excellent, thank you for this payout, x I logged into my Topcashback account and clicked on Tui offers and followed the link to book our holiday, so easy to do.
	marion_j \| 24 May 2025 Report Abuse
	Still waiting Been Nearly a Year and im still waiting for cashback, not good
	CSherwood \| 22 May 2025 Report Abuse
	Refuse to honour the cash back We purchased a package holiday through TUI and I have screen grabs proving we clicked through the top cash back site. Tui still declined the cashback. I would have purchased the holiday through another company as TUI’s price was only competitive when the cashback offer was taken into account.
	Caroline_Wong \| 19 May 2025 Report Abuse
	An embarrassment to Topcashback Elected not to track it making claims that cookies on their own site must not have been enabled. I made a Topcashback claim and was informed of the same reasons and told I sign up to this as a member of Topcashback. I guess that's inevitable when spending twenty thousand pounds through the site on a family holiday which coincidentally never tracked
	miwinter \| 12 May 2025 Report Abuse
	Repeated cashback failures with TUI I've had 3-4 transactions for medium to large family holidays not payout any cashback over about a 5 year period. I don't bother to use the TCB link for them any more. I found it better to book the holiday via phone, as for a discount and they make the full payment.
	delprimero \| 23 Apr 2025 Report Abuse
	Cashback paid as advertised and quickly Booked holiday in January 2025 for a departure date of 1st of Feb 2025, cash back paid on 9th of April 2025 at amount advertised, really pleased.
	Demije \| 12 Apr 2025 Report Abuse
	always under pays never tracks right
	duffy9 \| 07 Apr 2025 Report Abuse
	Did not pay out on two transactions Did not pay out
	carobinson3 \| 07 Apr 2025 Report Abuse
	Robbed of 100s of pounds There should be an option of voting zero stars. I booked a holiday through topcashback at TUI as there was an incentive of 10% cashback. I diligently wanted and followed the procedure to claim the cashback but have been told the claim is unsuccessful. Both topcashback and TUI make me sick
	S123456789 \| 04 Apr 2025 Report Abuse
	Refused cashback Refused cashback even though I was very careful with the TCB referral. Been using TCB for many years so know how it is supposed to work.
	Mr Apple \| 03 Apr 2025 Report Abuse
	Failed to track yet again, & rejected This is the 2nd time in just over a year I've had cashback fail to track with TUI. & been rejected. Another con company not to be trusted on TCB
	MartinDW \| 29 Mar 2025 Report Abuse
	Non payment Did everything required, but 5 months after return from holiday to Sorrento still no cashback from Tui, and they're not responding to Topcashbacks's enquiry. Holiday was OK, but flight back was chaotic and badly handled by their ground staff.
	PC2409 \| 24 Mar 2025 Report Abuse

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