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Get up to £5.00 of your purchase back
when you shop with Sainsbury's Groceries
Sainsbury's Groceries Reviews
Reviews and experiences from TopCashback members who have shopped with Sainsbury's Groceries.
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Sainsbury's Groceries Reviews
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Pretty poor performance
About half my purchases are either declined or show zero value when they should all be entitled to £1 cashback.
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BigNeilM | 15 May 2025
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Inconsistent
Most of the time it tracks ok but sometimes gets declined for no reason. Also sometimes tracks at an amount lower than the minimum order value of £45 when order is way more so then doesn’t pay out.
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Shellm | 15 May 2025
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Reliable cashback
Good service and good cash back
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Benghazic | 15 May 2025
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nearly all declined
like most of the other reviews I too get cashback declined on a regular basis
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Anji D | 04 May 2025
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Never received my cashback from Sainsbury's
First time I shopped with Sainsbury's online with the topcash back app.and no cashback I also put a missing claim in never going to shop here ever again I'll stick with Iceland and Morrisons for now
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Bluemoon122 | 28 Apr 2025
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doesn't track. been lodging claims for over a year now
It has stopped tracking for me since 2023 (if not earlier!) So the only way to get cash back is to lodge a claim at every purchase, meaning you have to record details so requiring extra time and effort. Tiring....
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Rita C | 24 Apr 2025
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Cashback has always been paid with Sainsbury's
I've found cashback with Sainsbury's to be very reliable. Have used discount codes and gift cards and the cashback has still always been paid. Same with friends & family that have used a discount code for £18 off for new customers, they still got the cashback too. My latest cashback was paid within two month but when I've used Quidco it's taken 5 months which makes me think they hang on to your money for months while TCB pay you straight away.
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registerfree | 21 Apr 2025
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sainsburys
Log into top cashback 1st before my weekly online Sainsburys shop and get rewarded with around £1 cashback. Paid quickly, and couldn't be easier.
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hollyjhall | 19 Apr 2025
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Declined for no reason.
Not using Sainsburys any more for cashback.They decline payouts stating that the amount to pay out is £0.00.I have had about 10 transactions not paying out.
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fasham | 11 Apr 2025
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as usual, doesn't pay out
yet again, cashback declined
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BruceLT | 11 Apr 2025
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Cashback Never Tracks
Every transaction has to be queried and a claim submitted to missing cashback, then it takes months to resolve. Very poor.
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AlexKing | 09 Apr 2025
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The seem to decline
They always seem to track, I get the email to say I’ve shopped. After that though, most times I’ve shopped seem not to be payable. Unsure why. So given 3 stars, as the odd shop may payout.
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Stevie11 | 06 Apr 2025
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Cashback never tracks
Cashback never tracks and they never approve it
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Takayak | 06 Apr 2025
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Poor service
I have a Sainsburys home delivery pass which I use every week without fail.
Since Christmas I
have received cashback on only 2 of my orders.
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summertime25 | 02 Apr 2025
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Let down
had to put in claims for lots of weeks.. only one seemed to go through automatically. not sure why not registering.
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suze49 | 31 Mar 2025
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Cashback not tracking
Also now having problems with cashback not tracking (existing customer). If it's been removed, don't advertise it.
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25martin_s | 29 Mar 2025
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rejected. cashback
Last 8 shops with declined cashback.
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the_dude_007 | 25 Mar 2025
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number of genuine claims rejected
number of genuine claims rejected recently, whereas never had any issues in the past
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donkeys1 | 20 Mar 2025
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Always pays
Great to get money back
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Benghazic | 11 Mar 2025
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Required to request missing claim every times.
I could not get the cashback to my account automatically until request a missing claims . It was frustrated and spent time to counter check whatever the cashback was added. I have raised this problem since last year but no improvement.
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Hilda Yu | 09 Mar 2025
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Sainsburys
Several times now it has been 0% payout, I did fill in all the criteria.
So not using top cash back anymore.
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Crete | 08 Mar 2025
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Cashback for existing customers is back
We'll see how tracking goes. All that's needed now is to get my outstanding claims sorted out and the pending cashback moved forward.
Oh, and to get an ACTUAL ex-VAT order value shown, not just some spurious 5/6ths calculation which ignores the fact that most grocery shopping is Food, and therefore much is either Exempt or Zero-rated (therefore no VAT content).
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Dave0564 | 06 Mar 2025
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Disappointment for loyal existing customers
Still given two stars for service of the delivery team. But for the cash back utter disappointment
No more cash back for existing regular customers. Such a disappointment all previous cash back claims from end of last year have now been withdrawn declined, even though at the time it states cash back available for existing customers.
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MayMayHo | 04 Mar 2025
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Sorry cashback has ceased on regular orders
It seems cashback has ceased on my regular orders for home delivery. This will impact on my choice of retailer for certain items
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peterking696 | 03 Mar 2025
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