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Purposefully declining?
Avoid - have tried three separate stays (different nights, different booking days, etc) and all declined.
Raised a query, and was told they couldn't locate the booking! Despite me giving all the different reservation numbers, etc. The same number that you use to Manage My Booking on the Marriott Bonvoy website.
And I am booking a vanilla rate - the usual rate without corporate discounts, etc.
Avoid at all costs.
(PS - also tried the main competitor to TCB, and they also don't track properly. Looks like Marriott are just playing dirty).
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boonkoh | 26 May 2025
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Doesnt pay out
Shocking retailer. After successfully tracking through the website, Marriot said that they had reached the conclusion that TopCashBack wasnt the reason for purchase, so they declined to pay out. Shocking!!!
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H0lly | 22 Jan 2025
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Declined when I definitely did stay
Tracked … then Declined
I paid a considerable amount for a two night stay, but it was declined after successfully tracked. No discounts etc were used. … just declined
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Tara1000 | 31 Dec 2024
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DO NOT EXPECT YOUR CASHBACK TO PAY
Booking tracked for eight months perfectly, enjoyed the stay, then when the date for the payment to move from pending to confirmed was reached the status went to declined.
Reason being ,which seems a familiar trend reading other reviews.
We have now received a final response for your claim and been informed that we haven’t been seen as the reason this order was placed. This means we have been unable to obtain any money back on your behalf.
Therefore do not expect your cashback to ever reach payable.
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E14 | 24 Dec 2024
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Excellent stay and fast payable cashback
Received cashback on both my stays and it went payable around a month after. Company is surprisingly good considering how big it is. Definitely will use them again more often.
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Barbaraward | 18 Oct 2024
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6 months, still no money
Booked for a week stay in May. Still nothing, have raised an issue with TCB and they say the merchant hasn't OK'd the transaction. Based on this will be avoiding Marriott in the future.
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misterjezmond | 18 Oct 2024
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another rejection
Tracked but rejected within a couple of weeks. Genuine stay too. Can't remember the last one that paid out. Really can't be bothered with them to even make a claim, or is that just what they want
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rennie22 | 24 Jul 2024
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"declined as TopCashback not as the last referrer for your transaction"
I found Marriott a bit dodgy as it declines my transactions once in a while with no way to refute. It happens more often with Marriott than with other brands, so just bear in mind next time if you book them.
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alanchan123 | 31 May 2024
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Cashback never tracks, Marriott avoids payout
Still awaiting a resolution on a hotel stay I booked from October - over half a year ago! Absolutely ridiculous
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hillaib | 23 Apr 2024
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Excellent Service
Excellent Service
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richychan | 29 Feb 2024
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Cashback didn't track and manual claim declined.
Cashback didn't track, so had to raise a claim.
After 8 month claim declined due to the retailer not being able to track TopCashback as the last referrer. No appeal possible, since "this is considered a solid declined reason due to the robust systems in place".
Have another manual claim with Marriott waiting resolution for 9 month. Not hopeful...
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Kaerly | 24 Feb 2024
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cashback declined after 7 months
What a fast response
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Jieun1198 | 21 Feb 2024
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Never tracks, always rejected due "another network involved"
Been with TCB for decades, know the rules, clear your cookies/browser, before any purchases. make sure anti-virus isn't blocking anything either.
My process must work because I always receive my cashback from purchases across a variety of merchants.
Marriott Hotels clearly like the traffic to their website but don't like paying for it. Three bookings with Marriott in 2023 and all three declined "due to another network agent being the last involved", there is only one agent I am using and there is nothing on my laptop to say otherwise as cookies and cache cleared and yet Marriott always finds an excuse.
Nice hotels, but DO NOT BOOK via TCB if you are expecting cashback you'll not get any.
Either Marriott are intentional on these rejections or there is a problem with their back office systems and merchant channels because three times in one year is not a coincidence when everyone else pay out fine.
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JasonLVC | 15 Feb 2024
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Waiting 11 months for cash back
I have a claim for a very large amount - I have been waiting 11 months so far for this, but still nothing.
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totidev | 15 Dec 2023
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Excellent Service
Excellent Service
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richychan | 24 Nov 2023
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Slow
They seem to have become very slow in paying out - if at all
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DaveHargreaves | 04 Nov 2023
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MArriott CAshback Reject Each Time
Hello. Historically from using topcashback I have submitted requests and 99% have recorded and progressed as expected, including Marriott. Since beginning of 2023 the cashback requests for all retails with exception of Marriott have been as expected. I have followed the same processes with each and every retail, yet I am seeing on every occasion that Marriott are rejecting my cashback claim. I am provided with a generic claim that "Regrettably, your claim has been declined. This is due to the network agency not identifying TopCashback as the last referrer for your transaction"
As you can appreciate I follow same process each time and yet Marriott are stating this is not case. I have made a video of processes which I follow from last week to demonstrate this and also I would like a personal response from Marriott on this and to highlight why they are coming to this conclusion. As I follow same process each time then I cannot see how my requests have changed in any form or manner and therefore request that Marriott provide clear evidence of why they are rejecting as a generic claim like this for multiple cashback claims is basically not acceptable from a large organisation such as Marriott with which I stayed in excess of 150 days night last year.
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dmartynjones | 14 Jul 2023
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Never works!
Cashback for Marriott never appears in my account and always requires me having to report it as 'missing cashback'. Very frustrating.
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Steely Glint | 10 Jul 2023
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Of all the different hotel chains on topcashback
Of all the different hotel chains on topcashback (Hilton, IHG, Accor and all the other hotel booking websites) Marriott Bonvoy pay the most quickly. Be aware that it still takes at least 1 to 3 months each time, but compared to the rest of the competition they are the fastest. Accor is the slowest by the way, often taking up to a full year.
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060916 | 10 Jul 2023
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Great
Excellent service
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richychan | 19 Apr 2023
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No tracking
Cashback didn't track and now have to go through lengthy claims process, very poor customer experience
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jasperlegris | 22 Mar 2023
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Excellent service
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richychan | 30 Jan 2023
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Excellent service
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richychan | 26 Nov 2022
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Tracked but declined, waste of time.
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Bristol_Hornet | 03 Sep 2022
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Excellent service
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richychan | 05 Jun 2022
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