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Leader Doors UK Reviews
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Reviews and experiences from TopCashback members who have shopped with Leader Doors UK.
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Leader Doors UK Reviews
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no cashback no door
Avoid them. This company is a scam. No cash back. No door. They refused to give my money back. I had to report them to my bank and fortunately the bank refunded me.
Avoid these scammers!
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DiVine9589 | 20 Feb 2024
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Absolutely dreadful, my recommendation is that you avoid this company at all costs. The problem started when the door did not arrive on time, I chased every day, and every day I was told it will be delivered later that day, which if course it did not. Four days later it finally arrived, but of course, it was damaged. Leader doors initially offered a £30 discount (that's half the delivery cost), which of course I declined as asked them to come and collect the door and send me a new one. They then offered 50% of the value of the door, which was fine, it would cover the cost of the repairs, so I accepted this. Unfortunately, after chasing, this has not been refunded. So today I have to start the Small Claims Process. This is dreadful service, I will not use this company ever again. You can tell how good a company is, not by if there is a problem, but how it is dealt with to resolve it. Leader Doors failed.
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michaeljnr123 | 07 Jun 2022
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Ordered an external gate which was appropriately treated using a leading brand of outdoor varnish several times. The gate quickly bowed and was clearly not fit for purpose. Customer service was appalling and slow. Recommend you don't use this company.
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Member1104408923501 | 28 Jan 2022
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Delivery 3 weeks late and no sign of it arriving and so had to cancel a month after ordering. Completely ignores emails.
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ChrisWragg | 09 Jul 2020
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I can honestly say this is the worst company I have EVER dealt with online. Waited six weeks for my door which didn't arrive on quoted date. Emailed them 3 days later to enquire where my door was and they replied advising it would be delivered the following week but no communication from them or tracking info is provided which is very poor. They use a courier called DX, if you check their reviews online you will be shocked, review after review stating doors delivered damaged. Guess what?....my door arrived BADLY damaged. It came a day late because it went to wrong depot, the courier obviously knew it was damaged as they just dumped it on my drive and drove away, didn't knock or leave a note. Please read the next bit, I will keep it short and factual but it is important you read on. I contacted leader doors customer services and corresponded with someone called John and sent him pictures of the damaged door. Initially he replied promptly to my emails and said I could return the door or accept a £50 partial refund. As the door was only for an outbuilding and damage was all on the inside face I accepted the offer of a refund. Sadly after 2 weeks and no sign of my refund despite emailing them several times I am now being ignored, no replies whatsoever. Perhaps they think I will just go away? No chance, I have all correspondence in emails and will be proceeding with legal action against them. I just wish I had read the poor reviews of others and purchased elsewhere. There are plenty of reputable other companys to buy your doors from who have good customer service. Take my advice and stay well clear of leader doors or you could very well regret it.”
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Member689965328110 | 26 Jun 2020
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Just spent nearly £1400 with this company and had cashback declined. That's a lot of cashback to lose. Incredibly disappointed.
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KZ1 | 31 Mar 2020
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