TopCashback FAQs and Help

Why don't you give a customer support telephone number?

Our aim is to give you the best cashback discounts and savings on your online shopping. We don't have expensive call centres, so we can pass on these savings to you - making our service and cashback rates even better!

At TopCashback we offer all our support on line via the Customer Care Support Ticketing system.

We find it best that all conversations are kept to the ticketing system so that we both have a record of any correspondence - this also allows us to look into your account in more detail and have all of the information at hand to help you in the best manner that we can.

We aim to respond to support tickets within one working day. Occasionally, it may take longer if we are experiencing high levels of queries from our members, but please be assured that we'll be working hard to respond to you as swiftly as we can.

« TopCashback FAQ's and Help Overview
Can’t find what you are looking for? We are very sorry to hear that, but don’t worry you will be able to send us a 'support ticket' and we will get back to you as soon as we can.

Did you know?

"In 2005 we helped people save on £50,000 worth of their shopping, today we're helping people to save on over 1 Billion pounds worth of shopping every year."