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giffgaff phones Reviews

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Reviews and experiences from TopCashback members who have shopped with giffgaff phones. Review this merchant

giffgaff phones Reviews
	Item still pending after 160 days.
	JRM77 \| 26 Sep 2022 Report Abuse
	Didn’t uplift. Took 5 months so be warned about guffgaff
	duberry \| 12 Feb 2019 Report Abuse
	Initial cash back was declined, had a bit of a tussle to get it sorted. Happy in the end though.
	Mr Apple \| 24 Jan 2019 Report Abuse
	DENIED WARRANTY FOR GALAXY FOLD 4 GIFFGAFF COMPLAINT I bought a refurbished galaxy fold 4 and slightly over a month after purchase the screen stopped unfolding (opening) the completely. I have found that this is a very common fault on the galaxy fold. But giffgaff is denying the warranty even though this has happened after no fault of my own. They gave me 3 options: 1. Pay them for the repair £532 (similar to what I paid them for the phone!) 2. Leave them the phone for free?! 3. Get the faulty phone back without being repaired. Samsung shouldn't sell those phones due to this very common fault and other common problems such as cracked screen due to opening the screen, black lines, etc. I am going to the Financial Ombudsman with this and hope they will help me again. Giffgaff seems to be very unreliable as some time ago I ordered from them a sim card that (O2) with internet data that was unusable (internet extremally slow) and charged me for that without a refund. Below is the response I have received from Giffgaff: Hi, We've taken a look at your Samsung Galaxy Z Fold4 5G Refurbished and the repair isn't covered by your warranty. Good news is that we can still fix this for you if you'd like, it will be at a cost of £532.00. Your Samsung Galaxy Z Fold4 5G Refurbished details Original order date: 06/11/2023 Original order ID: 536766160 IMEI: 352334703172103 I have written a complaint to Giffgaff: Incident number: 240109-000401
	bolzen \| 09 Jan 2024 Report Abuse
	never ever pays you... cashback was one of the reason for my purchase, it's been 4 months and no update yet...
	mulreddy \| 20 Apr 2023 Report Abuse
	Don't buy a phone from them if you have a Giffgaff account, it will invalidate your cashback. Only found this out after my purchase
	zimbo_theo \| 22 Feb 2021 Report Abuse
	Took over 6 months to recieve the cash back kept wanting to review again and again even thougj all receipts and order number was given straight away...
	Jafar87 \| 19 May 2020 Report Abuse
	Received only £15 out of £45 cashback!
	mbc127 \| 16 Mar 2020 Report Abuse
	And still waiting.....5 months since my legitimate purchase..... Faster paying? Don't make me laugh.
	davenstell \| 21 Jan 2020 Report Abuse
	EXCLUSIVE 3 DAY DEAL FOR £50 CASHBACK ON USED PHONE WITH NEW SIM. Cashback tracked at £5 and then went payable at £5 despite the transaction tracking the correct purchase. Very poor experience.
	Berwyy123 \| 10 Jan 2020 Report Abuse
	Happy enough to sell me a phone but completely ignored my cashback - 3 months ago and still not tracked.
	davenstell \| 12 Dec 2019 Report Abuse
	still waiting on CB from 2 months ago
	TheOriginalOne1 \| 26 Nov 2019 Report Abuse
	Very slow. I had to raise an issue with Top Cashback before GiffGaff paid
	valerielivingstone \| 19 Jun 2019 Report Abuse
	Ordered a phone and new number Dec 2017 with a £45 cashback offer, raised a claim soon after as it tracked at £5. now 2019 and still waiting for GiffGaff to process!
	glenmowl \| 07 Jan 2019 Report Abuse
	They say £50 and pays out £5. Don’t trust when it says uplift. It’s a lie
	duberry \| 21 Nov 2018 Report Abuse
	ordered new phone from giffgaff, going through an offer here on topcashback. from start to finish nearly took 5 months with an uphill battle all the way....while giffgaff seems to be a pretty good site,,,they were quite prepared to dodge the issue of a payment of £45...took many emails to both companies and only seemed to take any notice nly after i raised this case with RESOLVER and having to through the motions all the way to the C.E.O. . EVEN THEN I GOT E MAIL SAYING THAT THEIR AGENTS HAD BEEN WRONG IT STILL TOOK A FEW WEEKS TO FINALLY GET MONEY.. so i,m afraid from my view i think what you see in the window may not be what you get...a bit of false advertising and bad ethics all round..
	andrezak \| 22 Oct 2018 Report Abuse
	Wouldn't bother expecting any cash back, been waiting for 8 months, TCB say they are waiting for them. Purchased two handsets, bought a bundle for both of them - fulfilling the requirements for CB and nothing.
	KeithieP \| 01 Oct 2018 Report Abuse
	Cashback only tracked at £5 instead of £45 and we had to open a case against them - still waiting for Giff Gaff to respond over 2 months down the line. Not impressed!
	HAYNES \| 14 Sep 2018 Report Abuse
	Bought expecting £45 as I purchased a new handset and activated SIM, only £5 payable. Not happy and have raised a support ticket.
	potsie8 \| 17 Aug 2018 Report Abuse
	Took 9 months for cash back to be added to my account and made payable - would not recommend, nothing but hassle!!!
	mrorange2 \| 18 Jul 2018 Report Abuse
	bought new handset. supposed to get £45 cashback after 30 days, now 52 days and counting. not so good paying..??
	andrezak \| 19 Jun 2018 Report Abuse
	they are taking an agonisingly long time to proceed to payable, and are supposed to be faster paying! I have had to raise claims and send nudges to get feedback
	Thepala \| 14 Apr 2018 Report Abuse
	Purchased phone and goody bag, so far have not honored the phone purchase at all, has been months, really would base your purchase on getting cashback from them, you might get a fiver if your lucky. Not good at all, currently TBC are waiting for retailer to respond, lord only knows when that will be.
	KeithieP \| 04 Apr 2018 Report Abuse
	was due £60 cash back for an iPhone purchase - got £5. Avoid
	mike2527 \| 12 Mar 2018 Report Abuse
	Hasnt tracked properly, tracked as handset purchase but not as sim activation on handset purchase
	1jim \| 14 Feb 2018 Report Abuse

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