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Enterprise Rent-A-Car Reviews

Reviews and experiences from TopCashback members who have shopped with Enterprise Rent-A-Car. Log in to review

Enterprise Rent-A-Car Reviews
	Cashback declined The cashback for Enterprise has been declined on two occasions, which is not ideal. One of the times Topcashback did honour it, but seems Enterprise will decline for no reason. I have booked again, as it's the most convenient van hire for me, so we will see what happens.
	M_Conner73 \| 19 Nov 2025 Report Abuse
	Cashback not paid Didn't track or Pay. After putting a claim in, 4 months later only got a generic "The purchase made didn't meet the terms of the cashback offer." I didn't use any voucher/promo code and no other terms mentioned that would exclude my hire.
	ToooonArmy \| 04 Nov 2025 Report Abuse
	Didn't Pay Didn't track or Pay. After putting a claim in, several months later only got a generic "The purchase made didn't meet the terms of the cashback offer." Terms are simple - and I didn't use any foucher/promo code
	DafOwen \| 03 Nov 2025 Report Abuse
	Takes months then doesn't pay Waited months for a response, then conveniently doesn't pay out because of unspecified terms and conditions. Absolutely none of which mentioned excluding van rentals. Avoid
	zooost \| 03 Nov 2025 Report Abuse
	DOES NOT PAY Yet another car hire that does not pay - Enterprise has never tracked in the last 5 hires and now the norm is to refuse to pay out. The whole cash back idea is dying a death now with too many people just refusing to pay with pathetic excuses...
	TelfordWolf \| 03 Nov 2025 Report Abuse
	Ok paid and good service Paid up quickly but less than expected - had to raise a claim but ok in the end
	Nsambrook \| 03 Nov 2025 Report Abuse
	Finally got a small percentage of what was expected It didn't track so I had to raise a claim. They did eventually pay, but they don't include 'optional extras' (or VAT) which seems to include things like hiring from my local centre which is 22.5% more expensive than the base price and of course the excess protection etc. Worked out at half what I'd expected.
	ChrisGardham \| 26 Oct 2025 Report Abuse
	Nudge them Booked car in May for a trip in August. Nothing appeared etc like the other reviews. Opened a ticket, then had to nudge tcb every week from mid-August, and finally got my cashback today. What a life. Not really worth all the faf, but was feeling stubborn. You can win.
	tcpgousto \| 20 Oct 2025 Report Abuse
	Cashback failed to track No sign of cashback tracking and no response to the missing cashback claim. Looks like Enterprise are not paying out for anyone.
	jw4774 \| 05 Oct 2025 Report Abuse
	Will not track or pay cashback I have been renting from Enterprise via TopCashback since Feb 2025 - over 5 times. Not a single one has shown as tracked on Topcashback and when I follow up with customer service, they seem clueless and unable to help. I think Enterprise has no intention to pay any claims. As you why none would trackback automatically on this site, I have no idea. Assume, you will not get the cashback.
	nmy8one \| 15 Aug 2025 Report Abuse
	Didn't track or pay Do not choose Enterprise over another care hire if this cash back if the only reason! From what I can tell, this is a scam by Enterprise although TopCashback did try, hasn't been successful 2 months on.
	annagowa2 \| 10 Jul 2025 Report Abuse
	Empty promises Spent over £1,000 over 3 instances with Enterprise since Oct 2024. Submitted tickets and chased them for over 6 months but to no avail. Looks like the merchant is manipulating TCB to lure in customers for free and leave them hanging when we try to redeem. Displaying fraudulent merchant partner like Enterprise does more harm to TCB's brand reputation than anything else.
	Member10121589589642 \| 10 Jun 2025 Report Abuse
	Used to pay out, no longer the case it seems I regularly use Enterprise. My last couple of rentals have been declined for cashback.
	jimmyd333 \| 12 May 2025 Report Abuse
	Cash back not paid Tracked through website and followed terms of cash back but was not tracked or paid out. Missing cash back claim was declined.
	nataliewalsh93 \| 07 Apr 2025 Report Abuse
	took ages. only sent after chasing up. then sent half. then only would give minus taxes fees etc annd more strings attache.d not like usual experience
	baron286 \| 17 Mar 2025 Report Abuse
	Very complicated terms and conditions I placed a sizeable order but their terms and conditions are too complicated. I would not recommend cashback as a reason to choose enterprise.
	Aamir_sheikh \| 17 Feb 2025 Report Abuse
	Needs improvement Did not track but paid
	magner123 \| 16 Jan 2025 Report Abuse
	Zero cashback Received Never Tracked, never paid out, also never heard back after putting in multiple claims
	Zincky \| 26 Oct 2024 Report Abuse
	Paid out quickly Was only a weekend hire so amount was not high, but paid out correct amount and in only a few weeks since hire ended.
	conormcl \| 18 Sep 2024 Report Abuse
	Paid out in full Rented 3 cars in France, had the cashback accepted and paid out over £100 in a timely manner
	Rachelhugh \| 11 Aug 2024 Report Abuse
	Never pays out If this tracks they never pay out. They take over a year to reject so you can't even make a claim. If you make a claim of an untracked order they reject that too. Awful.
	akaushal1983 \| 19 Jan 2024 Report Abuse
	poor had to open a case and chase - in the end amount awarded was less than initially shown.
	kalvin \| 28 Sep 2023 Report Abuse
	CROOKS DON'T USE THEM BASED ON CASHBACK, THEY NEVER PAY
	TheIronist \| 14 Sep 2023 Report Abuse
	Good vehicle, poor tracking I've had my payment pending for over a year and then two days ago I find out they have declined it. I hired from them using the proper system, clicked the proper links, no funny business, there's no reason at all they should decline my cashback. As a hire company they are fine but the cashback tracking is abysmal.
	sleppard \| 13 Sep 2023 Report Abuse
	Don't bother I've had an outstanding cashback claim for over 2 years, which has been rejected. Hired a car for a week long holiday through TCB, the initial claim was rejected, I supplied receipts as evidence of the hire, but Enterprise after 2 years are "standing by their original decision". No reason given for rejecting the claim, but I wouldn't bother using them for the cashback!
	BCl3000 \| 15 Jul 2023 Report Abuse

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