With Sky Mobile, you have the flexibility to change your plan whenever you like and enjoy streaming on all Sky apps without using your data. We automatically roll your spare data into your Sky Piggybank for you to use on a range of rewards or money off a new device or accessory.

Why choose Sky Mobile?

Just choose a phone and a data plan that is right for you. And no matter which Sky Mobile plan you choose, you can change your mix of data every month. Even if you just use a Sky Mobile SIM in an unlocked phone. Learn more about [Sky Mobile](https:///www.sky.com/shop/mobile/why-sky-mobile). 

You will also get unlimited Sky WiFi at thousands of hotspots in popular places across the country. But you can check your predicted network coverage in your area by using our [Coverage Checker.](https://www.sky.com/shop/mobile/coverage-checker)

How do I join Sky Mobile?

Yes, it’s really easy to switch to Sky Mobile. All you need to do is:
1. Choose a data plan and we’ll send your Sky Mobile SIM in the post
2. If you haven't already, text PAC to 65075 to get your switching code within 60 seconds
3. Activate your new Sky Mobile SIM and enter your PAC code

For a new phone number, text STAC and use this code at activation instead. 

We’ll complete your switch to Sky Mobile within one working day, as long as you gave us your PAC before 5pm Monday to Friday. Otherwise it may take a little longer, particularly on bank holidays. Then your services with your existing provider will end on the same day as you used your PAC or STAC.

Just keep in mind that when you request a PAC or STAC, your current provider will let you know about any outstanding balances or charges that may apply (such as any early termination charges if you are in a minimum term). You can also request this information without getting a switching code by texting INFO to 85075 to get all the information you need from your existing provider.

Can I switch to Sky Mobile?

Of course, we’ll always let you know when it’s time to upgrade.

On Swap12, our 24-month contract, you can upgrade your phone after 12 months, while on Swap24, our 36-month contract, you can upgrade your phone after 24 months.

And you'll either have the option to:
1. Swap your phone for a new one and send your old one back to us
2. Or upgrade to a new one, but keep your old one too. The choice is yours

Learn more about [upgrades on Sky Mobile](https://www.sky.com/help/articles/sky-mobile-upgrade).

Can I upgrade my phone on Sky Mobile?

**Roaming Passport Plus** lets you access your UK data allowance, calls and texts plan and Sky Piggybank data in 55 destinations for £2 a day. Your pass activates automatically when you arrive in one of these destinations whenever you use more than 10MB of data per day, make a call or send a text and will last for 24 hours from activation. Roaming Passport Plus includes Europe (EU/EEA/ Switzerland) as well as some of your favourite holiday spots around the world such as the USA, Canada, Australia (Cocos islands, Christmas islands), New Zealand, South Africa, Turkey (Northern Cyprus) and the UAE.  <br>
**Republic of Ireland​**
You can roam in the Republic of Ireland at no extra cost, but International calls and texts charges from the UK to the Republic of Ireland still apply.​  <br>
**Channel Islands and Isle of Man​**
Data usage, calls and texts to and from the Isle of Man and Channel Islands (Jersey, Guernsey and Ascension Island) are included as part of your UK allowance.​  <br>
If you need more information about using your phone abroad (roaming) [click here](https://www.sky.com/help/articles/roaming).

Will I be charged when I use my phone abroad?

- You don’t need to, but we advise you check what you have it set to before you travel, in order to ensure you’ll be able to use your phone abroad. Roaming Passport Plus £2 daily charge not included in your plan, so remember to set your spend cap to the amount you want to use while you’re away. 
	- For example, if you want to use Roaming Passport Plus for a week, set your spend cap to £14 (£2 x 7 days).  
 
- We also automatically set a data roaming spend cap limit of £45, which you can switch off or on. It’s on by default, but you can change it [here](https://www.sky.com/myaccount/mobile/sim/x/roaming).

Do I need to adjust my spend cap if I want to roam?

To help avoid roaming charges when abroad, turn off data roaming and mobile data in your device settings before you get to your destination 
 
You can also set up a spend cap to limit any charges outside of your plan. 
 
To turn off data roaming 
- Go to [device support](https://www.sky.com/help/devicesupport/enable-disable-mobile-data.html). 
- Search for ‘Switch off data when abroad’ and follow the instructions. 
- If you can’t see a ‘data roaming’ option on your phone or tablet you might only be able to turn it off when you’re outside of the UK. 

To turn off mobile data 
- Go to [device support](https://www.sky.com/help/devicesupport/enable-disable-mobile-data.html). 
- Search for ‘enable or disable mobile data’ and follow the 'disable' instructions. 

Don't forget to turn mobile data back on again when you're back in the UK. Otherwise you'll only be able to use Wi-Fi.

How can I avoid roaming charges?

***Your use of Sky Mobile services** 
At Sky Mobile, we have policies in place to make sure that our products and services are being enjoyed by all legitimately as a consumer and that no one is using them excessively. 
 
If we reasonably believe that you, or anyone using your SIM card, are using the Sky Mobile services in a way that is not permitted then we may suspend your services.  We may contact you to discuss and if we find your usage breaches our terms we can restrict or end your service or end your contract. If we decide that your usage is acceptable we will reinstate your services and give you a pro-rate refund for any monthly charges for the time your services were suspended. 
 
If your Sky Mobile services are subject to a fair use policy then your use of the relevant service must not exceed the amount that we reasonably expect of a reasonable consumer using that service.   If your usage does exceed the fair use policy we will contact you to let you know and we may suspend, restrict or end your ability to use that service or charge you for the excess usage.  We may agree to reinstate the service subject to you paying a reasonable administration fee which we will tell at that time what the charge will be.*

What is Fair Usage?

**Subject to status. Upfront payment may be required.** Prices may go up during your subscription. Non-standard set-up may cost extra. Prices may vary if you live in a flat. Sky functionality requires two satellite feeds. You must get any consents required (e.g. landlord's). Under 5 minutes was the average time to recontract online based on orders placed from January to September 2021.

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