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Get up to £33.60 of your purchase back
when you shop with AXA Home Insurance
AXA Home Insurance Reviews
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Reviews and experiences from TopCashback members who have shopped with AXA Home Insurance.
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AXA Home Insurance Reviews
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Perfect... Tracked and paid out on time... Great Cashback
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Alex_Bentley | 23 Sep 2018
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Purchased home contents insurance on 21/10/17. Tracked and added to account 13 minutes after purchase transaction. Estimated payment date of cash back was 18 weeks from date of transaction being 25/02/18. Not sure when transaction was confirmed or became payable but when I checked my account on 19/12/17 it was payable. From transaction date to payout was approx 8 weeks which is 10 weeks sooner than the estimated payment date, which is impressive. I had a bad experience of AXA in November 2012 when they failed to pay cash back citing that my purchase was tracked as coming from a voucher code website, something I never use. After communication directly with AXA they agreed to pay the cash back in June 2013, but it was a struggle getting there. Having deliberated over whether to use AXA again I finally decided to give them another chance as the premium was competitive and on this occasion they came through. Well done AXA for accurate tracking and a fast payout, you have won this customer back!
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STUART99 | 22 Dec 2017
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NO STARS Very bad, appalling. When you select reviews it shows highest ratings first. You must select NEWEST first then you get the current reviews which show the extent of the problems with AXA.Please think twice it really is not worth the hassle.
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peapod95 | 28 Nov 2017
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Tracked and paid as described. Very happy
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Edvardukas | 21 Dec 2015
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Was worried after looking at all of the negative comments but it tracked straight away and became payable after 12 week. The policy was the cheapest and £33.60 cashback. Really happy.
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Lommy66 | 26 Nov 2015
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Previously given this a negative review but it's finally moved from confirmed to payable. This took from mid February to end of November, much longer than estimated. But at least I got paid in the end.
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Snoopydoopy | 28 Nov 2017
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Purchased in May 2013 and not tracked . have contacted tcb twice but still no tracking or likelihood of payment. Very disappointed and after seeing other users experiences with AXA feel its time they are ditched Come on Topcashback sort this out now !!!!
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PRINGLE0404 | 01 Sep 2013
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transaction registered straight away. now wait for payment
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shacka | 13 Jul 2010
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Really slow cashback. Have been waiting since July 2016 for it to payout, hoping that it will do so soon but this is the slowest cashback I've ever had through TopCashback.
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adsdj | 09 Apr 2017
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Good payout, 2 stars as they took 12 month to make this funds available!!!
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brejnakus | 05 Aug 2019
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Patience required. Confirmed quickly. Payable 3 days short of 8 months!
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drz400sm | 27 May 2017
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Didn't track. Don't hold much hope of getting this cashback after a claim sitting for over 2 months
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alanb1981 | 06 Sep 2013
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Appalling cashback record - despite the purchase of my home insurance being tracked perfectly AXA rejected it within 60 days and I have been trying to get my £40 ever since July 2012. Even contacted AXA direct and they deny even offering cashback and told me I had bought through another website - hope they're aren't like this when you have to claim on your insurance! Won't be buying from them again.
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croomes | 16 Feb 2013
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Seems like a good product and cashbach tracked quickly. However cashback claim has now been removed by Axa in spite of fact my premium was paid in full and they were offering £32.00 at the time. Topcashback are chasing missing claim on my behalf, but so far (2 months later) nothing received. Unless this is rectified soon, I will certainly switch away from Axa next year, as if they are the type of company who weasle out of paying cashback, I fear that they might also be the type of company who will try and weasle out of any future insurance claim I may have.
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manofthemoors | 11 Oct 2010
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Cashback did not track. Hoping it'll be sorted through customer service..
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Staffy50 | 20 Sep 2019
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Bought June 16 and renewed once. Cashback 25 promised but never received.
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maryter | 12 May 2018
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Absolute joke! Think very carefully before deciding to purchase policies with AXA. Purchased policy in November 2016, shows as confirmed in my account, but nothing further happens and does not move to payable. Topcashback whilst apologetic, seem powerless to intervene and resolve. Seems common occurrence for companies to confirm cashback but then do nothing else, no doubt hoping you forget or don't check. Very disappointed in the whole experience!
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libby02 | 07 Feb 2018
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NO STARS Very bad, appalling. When you select reviews it shows highest ratings first. You must select NEWEST first then you get the current reviews which show the extent of the problems with AXA.Please think twice it really is not worth the hassle.
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peapod95 | 28 Nov 2017
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NO STARS appalling had to wait 11 months of constantly chasing TCB for this payout from AXA Home Ins. Tracked ok but make sure you chase up with TCB before the deadline as AXA does not like to pay. I paid a one off annual premium up front but they made me work very hard for this cashback they do not like paying out it seems. Please think twice it really is not worth the hassle.
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peapod95 | 28 Nov 2017
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would give it no stars if i could. 8 months after using topcashback to make my decision on using axa i still have not had my cashback. i won't be renewing with them no matter what they promise next time. stay away
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ehall2001 | 14 Nov 2017
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Useless still waiting on cashback from January, will certainly not be renewing my insurance with them!!
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emma8t4 | 09 Nov 2017
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Took out insuranace Feb 2017, claim tracked and confirmed straight away but still not paid. AVOID!
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iainh23 | 04 Nov 2017
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cashback confirmed, policy bought in Dec 2016. It's now Oct 2017. I don't hold up much hope. Disappointed.
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defadog | 16 Oct 2017
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Not a bad price for the policy but, as Axa promised cashback and it hasn't arrived, I won't use them again. At work I am the decision-maker on which insurer to use and based on this experience I won't consider them for business insurance in future as I don't believe I can trust them.
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pdavis0814 | 13 Oct 2017
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