Get up to £25.20 of your purchase back when you shop with Animal Friends Pet Insurance Join TopCashback Free
Get up to £25.20 of your purchase back
when you shop with Animal Friends Pet Insurance

Animal Friends Pet Insurance Reviews

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Take a look through the Animal Friends Pet Insurance reviews you will find below and you will see what some of our other members have said about them after taking out a policy through us. While it is fair to say the feedback is mixed, that doesn’t mean you won’t find some fantastic comments. In fact, they come in for praise from many who highlight the value for money offered, the great customer service provided and the cashback process, among other things. Some of the comments you will see include “great site, loads quick and tracks great for our many holidays”, “good price and fast payer”, “reasonable price and good customer service” and “good value for money”.

Take a look at the Animal Friends Pet Insurance review feedback on Trustpilot and you will find the vast majority of it is excellent. One customer said: “Unfortunately, our dog had to undergo surgery a couple of times this year, but Animal Friends were brilliant and the vets bill was sorted out with no problems whatsoever.” Other positive comments include “Animal friends could not have been more supportive”, “fantastic insurance company, paid out quickly with minimal fuss” and “really helpful, great communication by both phone and email”.

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Animal Friends Pet Insurance Reviews
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smooth transaction
  albion7 | 03 Nov 2019 Report Abuse
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excellent great
  conroy1 | 15 Jun 2019 Report Abuse
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Great site loads quick and tracks great for our many holidays
  mikeheery1974 | 27 Apr 2019 Report Abuse
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good price and fast payer
  ianandsuzanne | 14 Jan 2019 Report Abuse
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Good Value for Money
  carracam | 09 Oct 2018 Report Abuse
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cashback paid
  ach0 | 13 Nov 2017 Report Abuse
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really reasonable price and good customer service
  stefan1988 | 15 Mar 2017 Report Abuse
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A good competetive price and fast payout
  sylke | 16 Oct 2016 Report Abuse
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tracked almost immediately payable a few weeks after
  ashy21uk | 07 Oct 2016 Report Abuse
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Pleased with the service
  astocker2 | 16 Sep 2016 Report Abuse
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great prices and fast cashback payouts thank you from the dogs and I x
  shony | 18 Jul 2016 Report Abuse
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great company, when made a claim sorted no problems, would recommend to anyone for protecting their animals. Cashback paid as well. AAA++++
  merlin81 | 05 Jan 2016 Report Abuse
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Cashback tracked and paid promptly
  bell610 | 20 Sep 2015 Report Abuse
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Just really quick - great stuff
  Kizzia | 13 Sep 2015 Report Abuse
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Good service and supports animal charities
  astocker2 | 11 Sep 2015 Report Abuse
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Cashback was fine. However we have been very impressed of late when we had a claim following the illness which led to the loss of our cat. As our claim was many times what we had ever paid in premiums we had expected problems given the usual experience with insurance companies, but they paid out promptly without any issues. Customer service exceeded our expectations.
  J_D_A_Armitage | 07 Dec 2013 Report Abuse
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have claimed twice and never had any problems. Good ethics as they give all their profits to animal charities.
  Jane_Litchfield | 20 Nov 2011 Report Abuse
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Really excellent service.
  | 13 Sep 2016 Report Abuse
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Cashback tracked initially, then reduced to £0.00. I had to get TopCashback on the case, but this at first had no effect, so I left pretty poor feedback initially. However, payment has now been received - so we got there in the end! To be fair to Animal Friends, my previous criticism was concerned with the cashback problems, not the quality of their insurance. Fortunately, I haven't had to make a claim, but I can say they seem to provide the most affordable insurance on the market, with more flexible options as to the level of cover than other providers.
  StupidDogbot | 18 Mar 2017 Report Abuse
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Cashback tracked but both policies never paid; cost of my cat's insurance has more than doubled in the second year, though I don't think this is uncommon.
  fionaroisin | 26 Oct 2015 Report Abuse
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Cashback declined! Visited site via TCB, purchased a policy, submitted policy details to TCB, waited six months, nothing happened. Lodged a complaint and was told cashback was rejected due to their network not tracking the claim. I used my iPad to visit site and other transactions with other sites have been successful. I fear they offer a high cashback rate and then don't always pay out...
  midgers550 | 13 Nov 2014 Report Abuse
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My overall experience with Animal Friends has been a good one, the purchase went smoothly, the newsletters and customer service helpful. The cashback however was a little more difficult to get to a payable stage. It first of all didn't track, then it was confirmed at £0.00, I raised a query with Topcashback who were extremely helpful and chased the cashback. This was 3 months after the initial order made in November 2012. I have checked my account today (3rd June) and the cashback is finally showing as payable having been confirmed for around 2 months. Overall happy with the product and topcashback customer service but the tracking time and payable status of the cashback took far too long!
  Kimbodj | 03 Jun 2013 Report Abuse
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After 5 months of having the insurance noticed that they have gone into the payable bracket at £0. So looks like I'm not getting nothing from this lot. And 100 days has passed so i cant complain - nice one I'll remember not to use this robbing lot again. STAY CLEAR IF YOU WANT THE CASHBACK
  ellie06 | 28 Feb 2013 Report Abuse
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I wrote a review here on 27th June having not received cash back and gave it 1 star. Having complained through top cash back the cash back has now been paid. Apparently you can't change a review once it's been written, so here's my new one. I'll give the service and cash back 3 stars.
  Member13970294821 | 12 Jul 2012 Report Abuse
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Dont do cash back if you pay annually as this must be paid over the phone not the internet
  eades1979 | 26 Jan 2012 Report Abuse
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