Get up to 10% of your purchase back when you shop with ALL - Accor Live Limitless (Formerly Accorhotels) Join TopCashback Free
Get up to 10% of your purchase back
when you shop with ALL - Accor Live Limitless (Formerly Accorhotels)

ALL - Accor Live Limitless (Formerly Accorhotels) Reviews

Value for money and the fact their hotels offer an excellent service at great rates are just some of the reasons why TopCashback members have left rave reviews for ALL Accor Live Limitless. An easy to use website which is simple to navigate and good customer service are amongst other reasons why customers have been pleased with their experience of booking accommodation through them.

Many members describe the merchant as “highly recommended”, with one calling AccorHotels a “great brand”. Many people who have chosen to write a review mention the fact they received their cashback without any problems or comment on the quick and reliable payment.

Trustpilot users have given AccorHotels a three-star rating overall. While one customer describes them as “by far one of the best hotel booking sites available”, others have been prompted to leave positive feedback due to being impressed with their Le Club AccorHotels loyalty programme. Other reviews left by happy customers mention they were provided with confirmation of their room reservation in a couple of minutes or given great advice on where to stay.

Log in to review
ALL - Accor Live Limitless (Formerly Accorhotels) Reviews
friend icon
don't use it. It doesn't work
Tried 3 times, all 3 times denied even showing the reservation confirmed. There is a problem with All Accor and also doesn't make any sense give less cashback to gold and upper tiers. They should remove it from topcashback uk since doesn't work.
  p5a | 15 May 2025 Report Abuse
friend icon
cashback decline
My cashback was declined. Bye
  avilafilipe | 14 May 2025 Report Abuse
friend icon
Declined with no reason given
I always use a separate browser for cashback purchases (for me it is Chrome) and clear cookies for large purchases. I spent £283.90 with Accor with an expected cashback of £12.50. This has now been declined with no reason given. Look at the other reviews.
  jayok | 12 May 2025 Report Abuse
friend icon
DO NOT USE Look at the reviews!
Purchased a room with them back in September. It's now May and it was declined. No reason given. Look at the other reviews, they clearly don't pay.
  MrC_Craddock | 09 May 2025 Report Abuse
friend icon
Worst cashback platform ever
ALL Accor has simply denied all the transactions I made, even though I have screen recordings showing that I followed every step as instructed by TopCashback. TopCashback is not making any effort to resolve the issue, so I will have no choice but to take legal action against both parties and stop referring others or using the platform. It's extremely frustrating to wait over six months only to have every single reservation — all real and completed with check-out — rejected, without any peaceful resolution.
  gumestriner | 08 May 2025 Report Abuse
friend icon
Declined cashback despite me following the rules
Followed all the rules. Made 3 reservations for different stays. Totalling over £6k. Declined after waiting for over 7 months. Scandalous.
  moeesat | 07 May 2025 Report Abuse
friend icon
Obtaining money by deceptiion?
Booked £3.5k stay and due £500+ cashback. I expected it to be decline due to the sums involved and was disappointed but not surprised when it was. Just look at the reviews. Item complied with conditions, tracked, but was declined without reason after the stay. Confirmation of booking (pre-stay) and invoice (post-stay) submitted to TCB to verify booking was not amended or cancelled. Awaiting a resolution. Will report back.
  sallyilmartin | 07 May 2025 Report Abuse
friend icon
Rejected genuine purchase
More than one year after I checked out at the hotel (using the booking), they declined the tracked cashback. Scam.
  mivaul | 07 May 2025 Report Abuse
friend icon
Saying cashback confirmed and simply declined the cashback after 10 months
The cashback confirmed straight after the booking, and the status stayed for 10 months and suddenly receiving a message saying the merchant declined the claim. This is a scam, avoid at any cost.
  percy3165 | 05 May 2025 Report Abuse
friend icon
Disappointing
I will certainly not use them anymore. I have used them a few times. I feel that it is engineered to reject large cashbacks. When the cashback was small (few pounds) , it was paid. When it was more than £35, it stayed for more than 9 months as pending, was then confirmed and finally declined. This happened more than 9 months after staying, thus it is not possible to raise a claim. I am glad this happened before booking my summer holidays, as I will stay somewhere else for three weeks.
  Gilberto71 | 05 May 2025 Report Abuse
friend icon
AVOID. Accor stopped paying GENUINE cashback. Don’t waste your time.
ALL Accor have realised they do not have to pay genuine cashback. Never tracks, never approved and then just pathetic reasons given to TCB. Why is this merchant still on the site? Ban them.
  sdm_1985 | 04 May 2025 Report Abuse
friend icon
Gave up waiting
Waited over 32 weeks ('could take upto 12 weeks...'), with several chases. Eventually gave up hope. Settled for reduced payout by TopCashback themselves as gesture of goodwill. A later cashback was declined for no reason, still awaiting outcome.
  alanfoxon | 04 May 2025 Report Abuse
friend icon
Waste of time
Easily the slowest cashback travel company i've used on here, only to then decline for no good reason 9 months later. Expedia much quicker, and more reliable with similar rates....won't be bothering with this lot again.
  jbourns | 04 May 2025 Report Abuse
friend icon
9 months of waiting and finally rejection
9 months of waiting and finally rejection
  4free | 04 May 2025 Report Abuse
friend icon
Do not use this company
Another decline, 8 months after stay completed. This company never seems to payout yet TCB does nothing to remove them
  gwmurley | 04 May 2025 Report Abuse
friend icon
Another cashback declined
As others have said, cashback declined and no reason given.
  S4774 | 02 May 2025 Report Abuse
friend icon
Declined
Same as everyone else- declined with no explanation, pretty pointless having them on the site if not even 1% of peoplw receives their cashback
  Bethsterxx | 02 May 2025 Report Abuse
friend icon
Cashback declined - sort this out TCB!
As with many others my cashback was declined for some spurious reason. Don't bother.
  bjw3003 | 01 May 2025 Report Abuse
friend icon
Rejected with no reason
Multiple cashback attempts tracked and then rejected afterwards for no reason. If you are too cheap to pay cashback, don't lie and just come clean.
  Baggio18 | 30 Apr 2025 Report Abuse
friend icon
Cash back refused without any reason!
the cash back has been refused without any reason given.
  Allyzw | 30 Apr 2025 Report Abuse
friend icon
Cashback Declined Without Reason
Booked through Accor expecting cashback, met all conditions, yet it was unfairly declined. Very disappointing and misleading.
  KinnaraWu | 29 Apr 2025 Report Abuse
friend icon
Declined cashback
Cashback tracked for >4 months and the for no reason they declined the amount, won’t be using these hotels again
  DaveB123 | 29 Apr 2025 Report Abuse
friend icon
Gone from being the best hotel site on TCB to one of the worst
Used to regularly offer 10%+ cashback that was tracked and paid reliably and quickly. More recently though, rates have been slashed to 3% for members with status and claims are regularly declined for no reason between the date of booking and date of stay. This is bad enough when reservations are on flexible rates, but extremely annoying when booking a prepaid rate. Other tracked stays are taking an age to pay out - e.g. high value stay in August last year still showing as 'pending'.
  tifosi678 | 29 Apr 2025 Report Abuse
friend icon
Don't bother trying to get cashback
They will just decline the cashback. Tracked ok and then suddenly declined, even before we stayed at the hotel. Clearly never were going to pay out.
  Archie1978 | 28 Apr 2025 Report Abuse
friend icon
Still waiting
Stay completed 16th September 2024, still waiting for cashback in may 2025. Don't bother with these muppets. Clearly accor live limitless don't ant to pay what they have agreed to. And don't bother with their customer service as it's full of muppets too
  johnll1 | 27 Apr 2025 Report Abuse
12345...25      View:   2550100