Get up to 12% of your purchase back when you shop with Agoda Join TopCashback Free

Get up to 12% of your purchase back
when you shop with Agoda

Agoda Reviews

While it is fair to say you will find some negative Agoda reviews below, plenty of positive remarks have been left by our members. While some people have complained about their cashback not tracking, others who have booked with the hotel service through us have clearly had no such issues. Some of the feedback you will find includes “perfect, paid on due date — no complaints from me”, “confirmed and payable within five months” and “cashback confirmed and payable within specified period”.

You will also find positive Agoda review feedback about the deals available on the Agoda site and the service provided by them. Our members have said such things as “great deals on hotel accommodation”, “great bargains to be found”, “good company with some fantastic rates. Very reliable” and “good value for money”. If you take a look on Trustpilot, you will find the vast majority of customers who have left reviews have been very complimentary, with comments including “easy and clear to book with competitive rates”, “best thing ever” and “best price and easy for booking”.

Agoda Reviews
	Don't bother As others have said if you use the link from Topcashback to Agoda the prices are more than 10% more than if you didn't use it. So you're not getting a room any cheaper and may not get the cashback. Pointless.
	Francn79 \| 25 Jun 2025 Report Abuse
	Paid on time! The merchant paid on time and I couldn't be happier
	gabrielbalan \| 24 Jun 2025 Report Abuse
	Availability and pricing is different after clicking through from TCB Some hotels become "unavailable" when clicking through from TopCashback. Prices also change depending on which links you use. Agoda increases the price when you click through from TopCashback - obviously this defeats the point of using a cashback site.
	JM0000 \| 23 Jun 2025 Report Abuse
	never buy a airlines ticket through them. Shame on topacashback You search for flights and agoda comes up. topcashback stated 10% on all bookings you book a flight and it sends you through to their sisiter site opodo it then does not honour the cashback it is a scam topcashback backs this scam. once again topcashback does not control and check its site properly. does not protect its users. no users no topcashback !
	rfullarton \| 18 Jun 2025 Report Abuse
	No Cashback received/no tracking despite clicking through from TCB I have booked through Agoda twice in the past 12 months, using Top Cashback each time, promising 10% cashback, but none of these transactions tracked in my TCB account. I have submitted disputes, and they have denied one of the claims (even with proof of purchase and clicking through the TCB website to get me to Agoda). Still waiting for a outcome on the last booking/dispute, but I don't hold out much hope. Agoda need to step up their game and pay out what they promise, and TCB should be more forceful/stop siding with the retailer. I am not going to book through Agoda anymore.
	caron1969 \| 03 Jun 2025 Report Abuse
	Been good this year They've been pretty good on this years holiday with all of the hotels booked receiving cashback. Not keen on their own version of cashback though, would prefer to receive it all through TCB.
	pinheadplanet \| 21 May 2025 Report Abuse
	AVOID, they increase prices when clicking through TCB then refuse to pay. Avoid them like the plague,. I've found that they increase prices when clicking through TCB and also refuse to pay cashback. Customer service is non existent when they misadvertise rooms, I booked a room with a pool and got a shoebox double. Their solution was a few quid in Agoda credit.
	barny2603 \| 20 May 2025 Report Abuse
	Don’t payout! Wait til you’ve stayed then reject payout. Avoid!!
	mackum40 \| 19 May 2025 Report Abuse
	Appalling company do not book with them. Booked a hotel for a week in Bali. Nothing much. But turned up, not expecting us. No AC. No lock on room door. Was grim. Filthy. 1 of 7 plugs in the room worked. Everything filthy. Not even worth wasting your time complaining to Agoda. They don't care. Customer service is all AI bots. No managers no escalations. Reported as fraud to credit card company.
	KiltedChef \| 13 Apr 2025 Report Abuse
	Patchy pay-outs, long delays, some purchases don't track I used Agoda for multiple hotel bookings for a trip to Asia in Nov 24. I made sure to follow through from Topcashback to the finalising booking in a smooth set of steps to avoid the risk of losing the tracking (eg avoided the "back" button or refresh). A few of my bookings eventually paid out, but those for the more expensive hotels/longer stays didn't track. Similarly, a booking in Cambodia where the payment was made at the hotel rather than at time of booking didn't pay out. I raised claims for all untracked bookings within a week and explained that some would involve payment at the venue. But after a long wait, was eventually told Agoda didn't accept the claim. As others have said, Agoda seem to have a rather dubious approach to paying out, whilst advertising a very high percentage rate to attract business.
	tajlawrenson \| 06 Apr 2025 Report Abuse
	Prices are higher when using Topcashback Prices are higher when using Topcashback. It's cheaper to go direct or click through from TripAdvisor.
	JM0000 \| 05 Apr 2025 Report Abuse
	Good Service Good Service
	samuelsum \| 23 Mar 2025 Report Abuse
	Agoda Cashback I generally find with Agoda that transactions track, are confirmed and eventually paid out. They are NOT fast payers, positively tardy. It's important to note that the (recently increased) payout time of 13 weeks applies from the date of the end of your stay. But they do pay... eventually. With Agoda (a.k.a. Booking Holdings - booking dot com) it's all about their cash flow - not yours or TCB's for that matter. It's moot whether the likes of Expedia (owner of Hotels dot com) are any better.
	gazhawkins1 \| 23 Mar 2025 Report Abuse
	Better than the complimentary toiletries Hotel booking swift to track, payable within a month, good experience.
	Dontdroplitter \| 26 Feb 2025 Report Abuse
	DON'T BOTHER TO APPLY No valid explanation why cashback not granted. Cashback high to entice you to use them...but you'll never get it.
	apcjn1 \| 24 Feb 2025 Report Abuse
	Scam Rubbish. It did initially track for the correct amount, and 2 months later they suddenly changed to a very small value that I have no idea from what place they pulled it exactly. This site is more and more disappointing, everything feels like a scam lately.
	mivaul \| 21 Feb 2025 Report Abuse
	High cashback amount expected but not received - claim raised I made a large purchase but the cashback was not paid - I didn't use any voucher codes and as far as I was concerned adhered to all of the terms of the offer. Smaller cashback amounts have been received but not this larger one? On this occasion the booking I made wasn't the cheapest but when I factored in the cashback it made the booking more competitive. I raised a claim through customer services but despite my best efforts Agoda would not give full details of why the cashback failed ......so I still don't know why this wasn't paid - which is really frustrating ! This could all be avoided if customers are kept fully informed. Not too much to ask when high value purchases are being made
	Liz Worton \| 12 Feb 2025 Report Abuse
	Dishonest - best offers unavailable or more expensive Most accomodation available on their site (directly) is not available or more expensive when opening Agoda via Topcashback
	scrollek \| 29 Jan 2025 Report Abuse
	refuse to pay out "We have now received a final response for your claim and been informed that we haven’t been seen as the reason this order was placed. This means we have been unable to obtain any money back on your behalf."
	Zarf \| 19 Jan 2025 Report Abuse
	Now I have tried a few times it does not register your purchase at all I have made several attempts throughout 2024, and each time it fails to record your buy.
	zwk643yandex \| 16 Jan 2025 Report Abuse
	Terrible, dishonest and TopCashback are sticking their head in the sand Didn't track. Agoda claim TopCashback couldn't be seen as the reason the order was placed. I had never heard of Agoda, only used them as TopCashback site showed them. It seems I am not alone. Have complained at some length to TCB. To no avail. TIP: Look at reviews before making your decision. HOT TIP: Don't necessarily believe the reviews. Agoda currently has 46 5* reviews, 4 of them are duplicates and 1 has been posted 4 times!! So even the reviews are twisted reality. Agoda should be boycotted, or they should do the honourable thing and pay up as promised. TCB told me they regularly review performance of retailers and their payout history. REALLY??!!! At the time of writing there are 157 1* reviews against 43 5* reviews. That's pretty poor, but in TCBs eyes not poor enough to step in. I have posted this review which is a fair and accurate description of my experience only after raising the issue with TCB and getting no where.
	pixelace \| 05 Jan 2025 Report Abuse
	Cashback tracked the next day I was a bit concerned that my cashback from Agoda wouldn't be tracked after reading the reviews especially as there was a double offer of cashback on Agoda bookings that day; 10% cashback and a £10 bonus, for that day only, on one Agoda booking worth £70+. As I had found the cheapest price for that hotel for 4 nights, which was refundable until a few days before arrival. I decided to book, knowing that even if there was no cashback paid, I'd still secured a good deal. I am aware that the tracking appearing in my account still doesn't guarantee that the cashback will be paid to me, but it's the first step in the right direction.
	karenbryan \| 01 Jan 2025 Report Abuse
	Never pay out as they apply discounts to your and use as excuse. Rejected everytime. This absurd since they always apply a coupon to every booking, this means these will never be paid. TCB is luring people to their website by adding them to the list of companies, but truly, they will never pay out. They add the vouchers to ALL bookings even if it means £0.01 discount, making the cashback non-payable. This is borderline scamming.
	Pablo_76 \| 20 Dec 2024 Report Abuse
	Doesn't pay out Even though I purchased and paid in full they didnt pay out
	nilomorgan \| 17 Dec 2024 Report Abuse
	Actually paid quick for once Wow, our 2 november stays paid up just now. Have previously reviewed bad as take forever to pay, like 11 months so thought only fair to leave a positjve review. Maybe It's due to all the bad ones they're trying at last!
	lisavb \| 16 Dec 2024 Report Abuse

1 2 3 4 5...12 View: 25 50 100

Navigation

Cashback

Reviews