Test Your Tracking

In order to track your purchases, small chunks of information (known as cookies) are stored in your browser. They simply store tracking information so that when you visit a store via Top Cashback any purchases made will result in the store reading this information. The store will then send us information about your purchase, at which point we can then credit your account.

However, in order for the tracking to work your browser must have these 'cookies' enabled.

1. Test You Have Tracking (Cookies) Enabled

Press the button below to test if you have cookies enabled


Important Note: Even with cookies enabled, unfortunately this still does not guarantee that your purchases will track successfully. With the ever evolving landscape of anti-spyware, anti-virus programmes plus changing built-in security functions within internet browsers (such as Internet Explorer or Firefox), untracked transactions are unfortunately inevitably going to occur at times.

If your transaction doesn't track, then please submit a Missing Cashback Claim and we will chase up your cashback with the retailer.

This can be a lengthy process at times - but we are usually successful in the end.

2. Check Merchant Tracking

To check that tracking to a merchant works please click the link below which will launch a new window. If you successfully arrive at the merchant's site then there is a good chance that your cashback will successfully track.

Currys>>

Please close the test window once the test has either passed or failed.

3. Enabling Cookies (and thus enabling tracking)

To enable cookies, follow the instructions below for the browser version you are using.

To help you we have detected that you are using Unknown Version 0.0, however this may be incorrect (as is often the case in Google Chrome).

Once you have enabled cookies, re-start your browser and visit this page again to ensure your tracking is enabled.

Microsoft Internet Explorer

  1. Select "Internet Options" from the Tools menu.
  2. Click on the "Privacy" tab.
  3. Click the "Default" button (or manually slide the bar down to "Medium") under "Settings".
  4. Click "OK".
  5. Close all open browser windows, then re-open and sign-in.

Mozilla Firefox

  1. Go to the "Tools" menu and click "Options"
  2. Click on the "Privacy" tab.
  3. Set the "Firefox will:" option to: "Use custom settings for history".
  4. Make sure "Accept cookies from sites" and "Accept third party cookies" are check marked.
  5. Click "OK".
  6. Close all open browser windows, then re-open and sign-in.

Google Chrome

  1. Click the button that is represented by three horizontal, black lines located at the top right of the browser.
  2. A drop down menu will appear. Click on settings and then click on the "Show advanced settings" link at the bottom of the page.
  3. The Privacy menu is displayed. Click on the Content settings button and the relevant menu will appear
  4. Click "Allow local data to be set (recommended)".
  5. Click "OK".
  6. Close all open browser windows, then re-open and sign-in.

Safari

  1. Open the Safari Browser
  2. Mac: Click Safari on the menu bar
  3. PC: Click the cog in the top right
  4. Click Preferences and choose the privacy tab
  5. Set Block Cookies to either "from third parties and advertisers" or "never"
  6. Close all open browser windows, then re-open and sign-in.

Opera

  1. Press the "F12" key on your computer keyboard.
  2. Click on the "Enable Cookies" option to place a tick next to it if one does not exist already.
  3. Close all open browser windows, then re-open and sign-in.

For technical help please go to our technical help page