Sky Digital TV & Broadband - New Customers Reviews

Sky's customer service is appalling - in my view, don't sign up. We signed up for tv,broadband and phone - were told by the engineer installing the tv that the other services would be connnected in five days but when we heard nothing we were told that we hadn't order phone and broadband and it'd cost £20 p/m extra plus £39 installation. Inflexible and disorgnised. Steer clear.

I tried twice to apply on line for sky,read the smallprint saying if I needed to call them I wouldnt be entitled to cash back,got a call just as I was to print off the agreement and told cashback not valid becouse of phonecall...Needless to say...I'll stick with virgin if they dont want my £52.25...Caller then hung up!! not impressed!!!!

Totally rubbish from the beginning to the end.First the transaction didn't track so I had to do manual claim.After long long time waiting at last transaction appeared on transaction list.But since april(when I placed the order)i haven't received any cashback yet.It's been confirmed by sky but it's not payable yet,beware.

Did not track, did not agree when submitted claim, expected £130 and got nothing!

Sky cancelled my order and sent me a txt to call them to 'finish' the order over the phone. The first person told me it was because virgin had refused to port my landline number. Lies. Virgin said this was untrue. Have had to start a new purchase again...Lots of hassle so far...Lets wait and see...

Well first it didnt track, then after months of waiting tcb managed to get the cashback confirmed however it never actually becomes payable. Shoddy company, stay clear.

Shoddy company who care so little about its customers. Purchased in october and still waiting for my cashback to be paid. Just dont give yourself the grief.

It has been a terrible experience from start to finish. I would never go with sky ever again and have had to wait from march till july to even get anywhere. Everything that could go wrong did do and I am still fighting for the correct cashback amount even now I have been short changed by £15 and have to ring yet again for my vouchers as they only sent half. Don't do it it is not worth the hassle. Once you sign with sky they do not want to know

Cashback intially didn't track, submitted missing cash back claim for £75 with all my details on, a few months later its declined with no reason from sky. There's also very little decent programming to watch apart from repeats and awful tv shows on the various sky channels, unless you pay for more packs etc. Can't wait to cancel in september to be honest!

Still not tracked

Still not tracked after paying 10 pound for phone line to be put in

Like so many, cashback did not track then after placing a manual claim sky say they can't find any referance to my order, this is odd as they paid me £100 m&s vouchers!. Sky are clearly conning people into taking out a contract based on getting this cashback. You are likely not to receive any cashback so do not factor this in when deciding to go with sky.

Result - £116.00 Now showing as payable so I am off to claim. Not quite 6 months but others who use this offer, please be prepared for long wait.

Well pleased with the service from the installer. However, the sky hd box is not particularly good, does not do as much as the humax hd box. I had to contact customer services within 24 hours so they could direct me how to re-boot it. Personally I do not find the choice of programmes with the entertainment package to provide me with a lot of programmes that I particularly want to watch. However, I did enjoy the extra channels of bbc hd coverage of the olympics but I think these are the only programmes that made it worthwhile.

Got the m&s voucher from sky within a few days of making first payment.

The amount of cash back was great!

I fail to understand how they say you are eligible for cashback if you haven't been a sky customer in the last 12 months (i left sky 13 months ago), but then go on to say ex sky customers can not sign up to sky online?! this means the cashback is not available to anyone that has previously been a sky customer, however long in the past it may be! misleading.

Never got cash back for getting the broadband through sky :( 2nd time tcb haven't tracked a deal, funky pigeon also hasn't worked. Feel cheated as went with sky as the cash back made them the overall best deal, but now have saved nothing! :(

Clicked through tcb to place order online. No cashback. :-( Disappointed

Ordered sky hd package in october 11 with £101 cashback offer - while it has been tracked still waiting for it to move to confirmed!,

Didnt track and have had to start a claim. I wouldnt of gone with sky without the cashback so will be pretty annoyed if the cashback doesnt materialise.

Been 6 months still waiting for retailer to get back, very very poor experience.

This order has now been cancelled

Waiting over a month for it to track my purchase. Submitted a claim but nothing.

Still not showing on my account after 3 days, should I be worried?

Sky is really disingenuous. I got an offer of half price hd tv for 12 months, so I purchased a whole tv(hd)+broadband+line rental package through the cash back website. At the time, they also offered £50 m&s voucher to new customers. I thought I got a goodish deal (their broadband and line rental is very expensive though), however they declined the m&s voucher saying that was because I had the offer. My cash back also didn't go through. So in the end I have a much worse deal then those who didn't have "special offer". Such a liar!! I will leave them as soon as I can.

Great cashback offer

Waited 10 days and still no sign of a cashback.

Trackinh at incorrect amount, still trying to resolve

Signed up to a 12 month contract with sky through topcashback but never cashback never tracked. Sky have said the cashback was paid to another agency or site??? very poor, I would never deal will them again, beware !!!

Not tracked yet but really upset they put the cashback up just after I purchassed really gutted but oh well still happy wid the amount I should get

Cashback is very, very slow (assuming you receive it). I've already waited over ten weeks for a transaction that took place in june, which that should have been paid in september. No realistic reason give from tcb. One minute I can ask on the forum, the next I cant. I wouldn't bother with any sky cashback offer if you wanted to benefit from it before you take your last breath. Tcb have no real tangible answer apart from some weak excuse that is full of holes. £50 Is a great offer if its paid (or paid before you turn to ash). Once bitten, twice shy. Next time I will stick with my current package before being lured into a sky upgrade on the promise of a non-existent cashback offer.

This didn;t track, so submitted missing claim. Out of the blue though it appeared as confirmed about two months after the order. Looking forward to becoming payable

Ordered oct 2010, 85 pounds didn't track and after so many nudges and comments have finally given up on this. Have given tcb my details so many times and if i'm honest not impressed with the responses or attitude of tcb. Tcb claim sky couldn't apparently find my account for 9 months but now it's been found I haven't ordered what I claimed for. My arguement here is if I didn't order hd why am I paying for it. A totally bad experience.

Tracked and pending within 30 min!

I join a sky in june I am still waiting a cash back trace,top cash back not trace my order,i claim my order again, top cash back saying,waiting for reply from sky,,,no good exprance for tcb...???????

Failed to track, had to input a claim and then took ages for payment, well above the stated times!

Do not use !! I was promised £110 cash back and after 10 months they have said that they will not pay out!! murdoch is even scamming people out of cashback!

Great site, will definately use again

Tracked immediately, paid within 6 wks as promised. Great

Ordered end of feb 2011. Tracked very quickly. Then took until end of may to become payable. I have recieved my m&s vouchers finally a few days after cashback became payable. A long wait but it did finally come, so pretty happy customer.

Very fast cashback tracking, tracked into account by morning (did purchase during night) definatly recommend.

Great cashback rate offered along with free installation, free m&s voucher, free sky plus box and speedy service and communication from sky and topcashback. Highly recommended.

Cashback became payable today! due at end of april. For anyone who is wondering!

Tracked quickly, was due the end of march and still no sign... Disappointing really.

Tracked next day - broadband subscription for existing sky customer.

No problems with installation still awaiting cashback from site

All worked out fine. Paid on time and in full.

A very stress free experience

Tracked in 2 hours, confirmed in just one day! fantastic!