EDF Energy Reviews

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Reviews and experiences from Topcashback members who have shopped with EDF Energy. EDF Energy feedback is supplied only by members of Topcashback Review this merchant
EDF Energy Reviews
Smooth transition from my previous supplier kept me informed at every stage
  cmasefield | 16 Jan 2011 Report Abuse
Cashback took a little while to clear - no problems with tracking though. Also extra £50 welcome bonus appeared on first bill, so very pleased. Didn't have to chase - £100 and better prices - very happy.
  HELENBAKER | 11 Jan 2011 Report Abuse
£80 Cashback + £100 bonus + price freeze guarantee. Tracked on the next day, now waiting for the switch to complete. That's a deal.
  bonjan | 12 Dec 2010 Report Abuse
Tracked fast, but of course have to wait for the qualifying period. All seems good so far?
  Toshieboy | 10 Dec 2010 Report Abuse
Still waiting for the money to be payable, but tracked quickly - am looking forward to my money now!
  pandgmummy | 28 Nov 2010 Report Abuse
I have moved to edf energy from scottish power. Dual fuel cashback of £81.60 From topcashback and £100.00 From edf energy which is added to the account in the first three month. You have to run your account via the internet. No problems with edf energy and they assist if required.
  sinkywinky71 | 18 Nov 2010 Report Abuse
Had initial problems with tracking c/back. ( Not the fault of top c/back) but every thing turned out ok in the end
  shacka | 27 Jul 2010 Report Abuse
Tracked quickly , confirmed quickley , just waiting for it to go payable, no problems with the change over will have to c what there service is like, I went for online saver 6 fixed tariff till 2011 lucky as they have just put up prices for saver 5, but so far so good
  no1_del_boy | 27 Jul 2010 Report Abuse
Great deal with edf, good cahback offered but, had to submit enquiry to complete cashback tracking. Paid very quickly.
  Haze_Y | 22 Jul 2010 Report Abuse
Really easy and a really good service
  Hanco | 20 Jul 2010 Report Abuse
Was unsure about switching energy suppliers (heard plenty of horror stories) but edf have switched us no problem at all. Have even received the £100 intro offer for opening account already. Hopefully tcb will be as efficient as edf regarding £80 cashback offered by them.
  saver45 | 24 Feb 2011 Report Abuse
Took far to long to change elect/gas over, gas was a good nine weeks. Customer services could be better, all change over readings were estimated regardless of recording them online.
  marky123 | 19 Feb 2011 Report Abuse
Good service & good level of cashback.
  adamhex | 09 Feb 2011 Report Abuse
Great cashback value and saving money on energy prices, what more could we ask for
  hmmunro11 | 07 Feb 2011 Report Abuse
Hope to get my cashback soon after 2 months of signing up to provider.
  jameseaston11 | 04 Feb 2011 Report Abuse
No problems.
  cbarnes | 03 Feb 2011 Report Abuse
Tracked quickly
  sandra_144 | 08 Dec 2010 Report Abuse
Tracked quickly, hopefully will pay on time too!
  big_al_81 | 01 Dec 2010 Report Abuse
Tracked quite quick, good rate of cashback, I just hope it is confirmed soon.
  castleland | 30 Nov 2010 Report Abuse
Ordered end of sept, failed to track so sumbitted a claim, tcb dealt with it really quickly and tracked middle of nov, now confirmed so looking forward to it being payable and spending it :d
  NicoleCoulson | 30 Nov 2010 Report Abuse
Tracked very quickly. Best thing is cashback from tcb is in addition to the supplier's special cashback offer.
  mj33 | 26 Nov 2010 Report Abuse
Very quick to track
  idontknow | 17 Nov 2010 Report Abuse
Great cashback amount for dual fuel....Quick to track, just hope its as quick to pay!
  morg | 09 Nov 2010 Report Abuse
Never got my cashback, was initially tracked then disappeared, chased with topcashback, couple of emails then nothing. Edf okay though, reasonable prices
  Member475090 | 29 Apr 2011 Report Abuse
Update to comment 24/2. £80 Today became payable. Cannot fault either tc or edf (£100 credited to account ). A pity it doesn't seem to work out for everyone.
  saver45 | 16 Mar 2011 Report Abuse
Tracked very quickly, but for the wrong amount. Took many months to resolve, but the top cashback staff (kerry) managed to sort out something which had become quite complicated and edf agreed to pay the missing amount.
  Pen | 05 Jan 2011 Report Abuse
I seem to have fallen for the same thing as others, cashback was tracked ok and all correct at £83.20, Then when it went live with edf it then showed £0.00, As far as i,m aware the cashback was from tcb and not edf, this online deal gave £100 cashback after 90 days from edf, so why are we told they are waiting on the merchant when its not there cashback? put in an enquiry but not satisfied with reply.
  scouse645 | 02 Jan 2011 Report Abuse
I signed up in november for the £80 cashback. Changed over in december. Still no cashback!! it has never tracked, I put a request in to top cashback to chase but keep getting fobbed off saying they're waiting for retailer. Stop waiting and chase it!!!!
  louiserose | 30 May 2011 Report Abuse
Well folks just had a update from tcb to say edf energy has refused my cashback due to thier deliberate incompetance in running my account,6 months down the line and still waiting for an electric bill. I wonder how many other members have been mislead into thinking they are going to get £80+, quite a tidy sum saved for edf energy "as if they need it"its obvious money comes before customer satisfaction with edf energy. Will now have to wait till next year(trapped) before I can transfer away from from this greedy company, think twice
  cypriot | 26 May 2011 Report Abuse
Its coming up to 6 months since I applied for dual fuel with edf energy and it has been the worst experience I have had with tcb. Never tracked,nudge after nudge sent, no redress from tcb, its is though I dont exist, the same as my £80+ cashback . When tcb do the right thing for me,i will get my confidence back to spend money on this site.Unhappy member.Advice "avoid"
  cypriot | 13 May 2011 Report Abuse
Just an update on my situation with edf energy. I have now received my second bill from edf and the long awaited £100 welcome bonus finally appeared on that bill as two separate credits of £75 and £25 for electricity and gas respectively. There was also an extra page saying that they have reviewed my monthly direct debit and it will change from £66 to £68 on 28th march - still quite a bit low for my typical usage especially when you consider that this is supposed to cover both fuels - but what the heck! when I previously submitted my meter readings online it would only accept my electricity reading but this time it accepted both so they must have corrected something at their end - probably during the numerous occasions when their website was down for maintenance! anyway, my cashback finally became payable just over a week ago so I requested a payment and I can confirm that it is now safely in my current account! reading other people's comments about their experience with edf it seems that I have been extremely lucky so far!
  http | 29 Mar 2011 Report Abuse
Rubbish. Cash back appeared and then suddenly disappeared. Tcb has been waiting for retailer for several months. Avoid.
  penfold | 24 Mar 2011 Report Abuse
Update to original comment back in november 2010. After tracking correctly with no problems, my £80 suddenly changed to £0.00 With no explanation?? I raised my concern with tcb and to this date am being told that tcb are waiting for the retailer to reply.....How long does it take really?? I would imagine at this rate not only will I have concieved, but given birth and sent my kids off to school before this finally reaches a satisfactory soloution. I would be very distrusting of edf offers in future. Also after giving my previous usage with bg and edf confirming how much I could save per month on my dd with them, I have just received my 1st quartly bill from them. Clearly the quoted monthly figures from them, were just a way to trap me into a contract, as I owe an additional £100+ on both gas and electricity.....Probably the same if not more than I would have been paying to british gas. So feel well and truely cheated!
  morg | 21 Mar 2011 Report Abuse
Rubbish! still waiting for £80 cash back and £100 rebate that this offer promised after 4 months. Avoid.
  qdex | 15 Mar 2011 Report Abuse
Tracked really quickly - impressed.
  Dwards | 28 Feb 2011 Report Abuse
Signed up to contract, tracked straight away, e-mail confirmation received, but without ref number. Then never heard from edf again. On enquiry, no data could be found. Had to set up contract again over the phone (tariff no longer available online), unable to link tracked (and lost) transaction with new contract, therefore no cashback received. Disappointing!
  katesimo | 04 Feb 2011 Report Abuse
Edf are awful! i have been waiting to be swithced over since november 2010 and the customer service is non existent. I have tried calling them several times to give them my meter reading and to discuss my plan but stopped calling as I was put on hold each time for over thirty minutes. I have still not been switched over and I will return to eon once my contract is up for renewal. 01.02.2011
  nibkhan | 01 Feb 2011 Report Abuse
Been waiting two months for them to switch my electric & gas. Have received neither cashback or welcome bonus yet.
  llesal | 16 Jan 2011 Report Abuse
My cashback is tracking correctly tho the payment date has jumped back 2 months, and despite applying in november I didnt hear from them til january, and they missed thier switchover date and have now stated I wont get the £100 cashback from them despite me having applied within the correct date, very unhappy as they are breaching the contract I agreed to. Ive heard that they are being investigated by offgem too for poor practices and misleading people with thier actual electricity rates compared to what they state.
  indelacio_co_uk | 14 Jan 2011 Report Abuse
I have not yet received paymentafter several email an phone calls still to no avail iv decided nottobothertryingany more
  abbysummer1 | 03 Jan 2011 Report Abuse
Edf cannot be trusted. They wait for your fuel supply to go live then change the £80.80 To £0.00. What a con! am very dissappointed in topcashback for allowing this con to happen. Edf customer service is also the worst I have ever come across from a utility company. Wish I had never even considered edf. Be warned they are con merchants!
  neil12 | 27 Dec 2010 Report Abuse
Cashback tracked within a few hours and stayed at pending until my supplies went live with edf then it changed to payable at £0.00 And now it is too late to cancel my contract. Have read some of the comments above and it appears that edf have done this to alot of people. Tcb this appears to be a scam and you should look into this. I have submitted my contract number on a manual claim, but if this is not forthcoming then I will contact the energy watchdog and perhaps everyone else should.
  becksport | 08 Dec 2010 Report Abuse
Same here, tracked correctly but has now changed to paid at £0.00
  keys | 06 Dec 2010 Report Abuse
Same here, tracked correctly but has now changed to paid at £0.00
  keys | 06 Dec 2010 Report Abuse
Dont trust edf. Tracked correctly for a month then reverted to £0.00 I have switched to them correctly. So why take away the cashback? sugeest you find a more trustworthy energy supplier.
  neil12 | 06 Dec 2010 Report Abuse
Registered on 25/11. Heard nothing and not tracked so contacted them again today (29/11). Suggested I re-register. Did so and still heard nothing and not tracked. Is this a scam?
  LFaulkner | 29 Nov 2010 Report Abuse
Did not receive cashback, after ages and going out of my way to get a reference number, gave up on this request and pretty much topcashback.Co.Uk, there are better and faster alternatives
  stc1984 | 08 Aug 2010 Report Abuse
Switched to edf in january. Still waiting for cashback. Not impressed with top cashback, all they seem to do is put you off with its not our fault. You will have to wait. How long ?
  forzarobur | 30 Jul 2010 Report Abuse
Have been waiting since the 28th of november 2010 since I applied and still hasnt tracked for me. Have sent nudges to tcb but no feedback from them either. I am not going to give up on this cashback and I know there is other members in the same boat as me.Tcb needs to make a better effort in chasing this cashback as it is giving members a bad experience and giving them no confidence in the site. Come on tcb
  cypriot | 12 Mar 2011 Report Abuse
Not even worth rating!!! purchased online through tcb expecting the £80.80 Cashback (plus £100 credit towards bill). Edf had problems with their systems and have electricity on the 'old' one and gas on the 'new' one. Has now tracked at £0.00 With a memo saying they declined the cashback (they did this 2 months after purchase). Not only that but within 2 months of signing up they then upped their charges..... Not happy, not happy at all...... Don't trust for cashback
  CIB282 | 25 Feb 2011 Report Abuse


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