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Cash back tracked immediately and has paid out the correct amount within the time stated - very pleased :-)
I bought direct line pet insurance with £35 cashback promised in april. It is now the end of september and still waiting! when I looked carefully I noticed a little note saying that you have to put in a missing cashback claim to get this. This is ridiculous, no other cashback claim has been so difficult. I won't bother with direct line again.
If you are buying from direct line purely for the cash back don't bother coz you ain't gonna get any. I've bought home and pet insurance and neither tracked and top cash cash back don't seem to be dealing with it too urgently either.
First of all if there is a cashback on offer than this should just happen! I booked in with directline and waited, and waited, and waited. Today when I checked the status it was still pending. I noticed a 'note' by the left hand side and this stated a whole pile of t&cs - claim with x days, put in a missing claim etc. Come on topcashback/directline sort out the administration please - I should have to wait months to find out that i've got to jump through hoops to get this.
It's been a year and they haven't paid out so i'm not renewing with them
Signed up for direct line pet insurance a week again. However still waiting for £50 to show as "pending". Now put in a claim. This is the only purchase I have had an issue with.
Terrible. I took out a policy with dl on the 10th march 2013 - i'm still waiting for the cash back. I'd have taken a policy out that was cheaper with someone else if I had known. I was also told at the time I benefitted from a 10% off all other polices that I had or would have with them - when I renewed my car insurance that said this wasn't possible! finally, I was also told with this policy I could have a 50% off at the cinema card - I sent off for it only to find out that you can use only at limited places and you have to write a letter to apply for each one! seriously ?!! so if I want 50% off I have to travel further, write a letter two to three weeks before and wait for the voucher - pathetic... Seriously- I have three policies with them and will cancel next year if this is their idea of a 'customer offer'... Be warned. If it's too good to be true...
I purchased pet insurance through direct line in april and after filling out a claim form in september 2013 still have heard nothing other than been asked to again submit policy details. Far and away the worst experience I have had through topcashback.
I purchased direct line pet insurance in july 2013 and still haven't received any cashback. Like someone else said, don't purchase for the cashback as you won't get any!
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