Introducing Our Increased Levels of Security

Posted on 31 Jul 2013 Posted in  TopCashback Tips & Updates
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We all know how important it is to stay safe when shopping online, and at TopCashback, we have now added some additional security features to the site to give you that extra peace of mind.

At TopCashback, we understand that entering personal information such as email addresses and bank details into a website is often a necessary part of shopping online that does put some people off.  

But you don’t need to worry with TopCashback; we take your online safety very seriously. To prove this, we have built on our previous system and added some extra security features onto our site, making your account even more secure and giving you that higher level of trust and protection.

So what exactly has changed?

This will affect the few pages on our site which may contain information you wouldn’t want anyone else to stumble across, namely the My Profile Page, the Customer Care page, and the Payments page.

Most of these changes have been made behind the scenes, so your experience of the site won’t actually change that much. But we’d like to run through this with you so you don’t get any surprises!

If you come to the site and you’re logged out of your account, when you log in this will give you access to all areas of your account as normal.

However, things will work slightly differently if you come to the site and find that you’re already logged in to your account (this will happen if you’ve previously ticked the ‘remember me’ box on the log in page). You’ll be logged in, but you won’t be able to access the more sensitive parts of your account until you have entered your log in details. When you try to access the My Profile page, the Payments page, or the Customer Care pages in your account, you’ll need to enter your email address and password before being taken through to the desired page. You’ll only need to do this once each time you visit the site, so once you’ve entered your log in details you’ll be free to view all the different areas of your account as you’re browsing the site in that session.

These changes will create an extra level of protection for any personal details you have on your account. So if somebody comes to the site on a computer or device that you are still logged in on, they won’t be able to view these areas of your account and access your private information.

We think this is a fantastic new development for the site which really puts our members’ security first – and we hope you agree!

For more information, please see our Help section.

Comments
mtedwards16 April 2024, 09:56 I am trying to reply to an open ticket, on all platforms using both wifi and 4G when pressing send message I am taken to a page showing 403 forbidden. Please can you look into this?

I have raised a ticket for the above fault and included the required information to my initial open ticket.
Will someone be able to look into this ?
Hey,

We would advise if you are having further issues please email us at contact@Topcashback.co.uk as we can take a closer look to help

-Phil
Fergijus4 December 2023, 16:40 Hi something wrong with my account
Hey

If you could please submit a support ticket on your account and our team can take a closer look to help -Phil
Miri076 November 2023, 14:31 I have been trying to claim my pay out, each time it keeps coming up with please confirm your recent changes. When I ask for email to be sent to activate this, I get
"The email failed to send to your email address. Please try again"
When I do I just get the same response. So I am going round in circles getting nowhere.
Hey

If you could please reach out to us at contact@Topcashback.co.uk and we can take a closer look to help

Best wishes

Phil
Member6223351561526 September 2023, 14:23 Im unable to claim cash back on my British Gas homecare agreement as the dd set says i've put in incorrect bank details but that isn't the case
Hey,

If you could please drop us a support ticket on your account and our team can take a closer look at cashback offers for you

-Phil
Polsack16 August 2023, 22:52 I can’T access wallet as it’S saying I need to confirm my email address. No email to confirm so pressed the button to request another one. Still nothing. Not in junk. Not blocked.

I sent an email in as advised with the title authenticate but nothing back.

Is this a system glitch?
Hey

If you could please submit a support ticket on your account and our team can take a closer look to help

Best wishes
Phil
shuggeee10 May 2023, 14:19 I am unable to raise a support ticket as I need my password to accessit. The reason I want to raise the support ticket is, however, that I can't remember my password and am not getting the password reset email. This is, clearly, an impossible task. How can I contact you about a lost paddword when I need my password to enable access?
Hey

If you could please reach out to us via social media or via email at contact@Topcashback.co.uk we can take a closer look to help

Best wishes
Phil
brianandmuriel9 March 2023, 18:20 I have to login to the android app every time, last few days, even when I went back to it a short while later. I know this is the case via browsers. Is this now the norm.
Hey

We would advise to reinstall the app and if you have issues after doing this please reach out to us via support ticket, on social media or via email and we can take a closer look to help

Best wishes
Phil
samuelyoung200724 February 2023, 19:48 I have been locked out of my reward wallet as I answered my security question incorrectly. How long will this be for please??
Hey,

If you could please drop us a support ticket on your account and our team can take a closer look to help -Phil
Member118228647802921 December 2022, 13:06 Been trying to access my profile but it tells me I need to confirm recent changes to my payout details, I have not made any changes to my payout details, then it tells me, if I have not recieved this email to request it again, when I do request it again it tell me the email failed to send to my email adress please try again.
I opened a support ticket yesterday and have had nothing yet.

Hey

We would advise to bear with the support ticket team as they will update your support ticket as soon as they have taken a look to bring a resolution to you

Best wishes
Phil
danbcn2 September 2022, 06:11 So I have just stumbled across this blog, I have been messaging you via a support ticket with this very query around why I keep having to sign in. The person who has been helping me with my question has been suggesting things but doesn't seem to be aware of the change to the signing in process, rubbish! I should be able to stay signed in if I want to. It's very tedious. I get that I have to reenter my password to withdraw cash, bit just to browse????

Hey

We would advise to reply to your support ticket or email us at contact@Topcashback.co.uk as our team can take a closer look to help

Best wishes

Phil
2bobandfags29 August 2022, 07:46
Used to log in once a day, enjoy having a search for the best deals etc and then returning several times to make purchases etc now the site has become tedious with continuous logins required.
It doesn’T remember my password instead attempts to use a new password each time so I have to clear that, then ‘Use my own’ Password option and link back to my saved passwords. It’S truly annoying, badly thought through and isn’T user friendly at all.
Hello,

It sounds like you may have saved passwords enabled on your browser. We would suggest disabling these so that your browser is not inputting the wrong details automatically.

Best wishes,
Charlotte
GordyMunch5 July 2022, 17:03 Throws me out after entering password
Hey

If you could please try clearing cookies and this should help with logging in

Best wishes
Phil
harding5 July 2022, 13:26 Trying to contact customer service have even reset my password still wont let me in
Hey

Please try reaching out to our teams via social media or email and they can take a closer look to help

Best wishes

Phil
hazelmduncan4 July 2022, 18:17 I cannot get into my account
Hey

If you are having issues please reach out to our email team and they can take a closer look to help

Best wishes

Phil
Tracey29076106 June 2022, 14:52 I think it is awful, I use TCB about 9/10 times a day and have to log in every time
Hey

To help with this please try disabling saved passwords and click the remember me box

Best wishes

Phil
jadigun125 May 2022, 14:53 Hi, how long does it take to allow you to access your rewards wallet once you've been locked out for entering the wrong security answer?
Hey

We would advise to reach out to us via a support ticket on your account and our team can take a closer look to help get this resolved

Best wishes
Phil
pta3722 March 2022, 21:03 I have recently changed my email address and have verified this, however when I request a payout I am being asked to authenticate my email. I have not received this email so I pressed request email again, however I get an error message saying email failed to send please try again.
Hey

If you could please submit a support ticket after logging into your account and our team can take a closer look to help.

Best wishes

Phil
welly2710 August 2021, 11:00 I am trying to access my money. I can log into the system with my password but cannot access my money with the same password. I have tried to connect to anybody on Topcashback with no success. The system is very poor and unusable, I cannot even alter my password as it says my answer to my mothers name is incorrect. I have never given that name to TopCashback but it says it is wrong. What a pathetic system you have
Hey

I am sorry to hear that you are having issues with logging in. If you could please reach out to us at contact@Topcashback.co.uk we can take a closer look to get this issue resolved.

Best wishes
Phil
Member61003405350295 August 2021, 16:49 I am already logged in why must I login while I am logged in ?
Hey

We do ask members to log in when using our site for security and you can check the remember me option on the log in page which may help.

Best wishes
Phil
Member111883759344631 July 2021, 17:13 Surely face recognition is secure
Hey

We will pass on this feedback for the future but we do currently have systems in place which keep members and accounts safe.

Best wishes

Phil
farmer4515 July 2021, 20:47 I cannot get pass members login for 2 days its just sitting there ?
Hey

If you are having issues with logging in please reach out to us at contact@Topcashback.co.uk and we can take a closer look to help.

Best wishes

Phil
raf29013 July 2021, 13:10 As with previous comments, constantly asking for login and just goes round in circles
Hey

If you are having issues with logging in please reach out to us at contact@Topcashback.co.uk as we can take a closer look to help.

Best wishes

Phil
TJ101012 July 2021, 16:12 Hello
As with previous comments I have been trying for a week now to make a payout and it will not take me pass the login page.
I have emailed but no response
Can you please advise asap
Kind regards
Teresa
Hey Teresa

I am sorry to hear that you are having issues. If you have emailed contact@Topcashback.co.uk our team will be taking a look and they will get back to you as soon as possible to help resolve the issues.

Best wishes

Phil
janebjurae1 July 2021, 15:39 Its already bad enough trying to log in with the dreadfully bad and often ambiguous "captcha" pictures - this new development will make logging in even more infuriating!!
Hey

I am sorry to hear that you are having issues as we do make our site as easy to use and at the same time balance this with making it as secure as possible.

We would advise trying the heaphones icon as clicking this will bring up the sound version of the captcha which may be easier for you.

Best wishes

Phil
vinush10 June 2021, 18:55 Like the others I am unable to login to request payment even though I changed my password twice. I am using safari I can however login to make purchases. Problem.
Hey

If you are having issues with logging in please email us at contact@Topcashback.co.uk and we can take a closer look to help.

Best wishes
Phil
lkennedy006253 June 2021, 18:47 I have spent ages trying to get on to my account with this verify box it just keeps changing very exasperating I tick the correct boxes and just keeps going on and on giving different scenarios 😡
Hello,

I am sorry that you are experiencing login issues. If you are able to try loging in on a different browser or device, please could you give this a try to see if the issue continues? If you are unable to, please lodge a support ticket through the customer service tab and the team can look into this for you.

Best wishes, Charlotte
Henrygiusti25 May 2021, 11:47 I cant sign in
derekparr21 May 2021, 14:27 I am partially sited I can not see squares ,so cant sign in !!!!!!!!!!!!
Hey

I am sorry to hear that you are having issues with the Captcha on our site. We do have an audio option on the page and if you click the speaker button this should get this option to you.

Best wishes
Phil
geoffs17 May 2021, 21:58 What is ment by bacs details
Hey

Bacs details would mean uk bank details and this would be to payout cashback via this method.

If you need any help adding details to your profile please reach out to our support ticket team on your account as they can take a closer look to help

Best wishes

Phil
rachelpurnell19729 May 2021, 19:45 Sort out the window of sign in ok 10mins on picture is beyond a joke still can't go to account

Hey

I am sorry for any frustration. We do have systems in place that keep accounts secure and if you are having issues please try the sound option as this may help.

Best wishes

Phil
Janet_Rowe6 May 2021, 16:55 I have done everything you say to do.
I still can not get into my account to get my money.
Hey Janet

If you have sent an email to us at contact@Topcashback.co.uk we will take a closer look to resolve any issues as soon as possible.

Best wishes

Phil
babyem205 May 2021, 16:41 Good Afternoon,

I am unable to access my account. I have been locked out of the email account registered to this account also so I am unable to reset the password.
Hey

If you could please email contact@Topcashback.co.uk and we can take a closer look to help.

Best wishes

Phil
BlackKnight_UK3 May 2021, 12:47 Your increased levels of security have yet again made it so secure that, although i'm already logged in, I can't access the customer services page without logging in - Useless website
Hey

I am sorry for any frustration. We do have systems in place to keep things as safe as possible for members and to help with this we would advise to try the remember me feature below the log in on the log in page.

Best wishes
Phil
Ruckgeld 7 April 2021, 16:39 Why do some companies insist I give you my bank details before they will give me cashback ?
Hey

This is something chosen by retailer and affiliate networks and would be due to the cashback being paid out via this method.

If you need any help at all adding payout details to your profile please reach out to us via a support tciket and we can take a closer look to help.

Best wishes

Phil
Q_Ahmed26 March 2021, 11:51 I am sorry I donot agree to give anyone my email password.
This is unethical.

My email adress is q_Ahmed@Yahoo.Com.

Kindly pay me the money owed to me. You have the nesessary details as I have been with you for a long long time.

Thanks.

Q Ahmed
Hello,

We would not ask our members to give us passwords. If you are having login issues, please email contact@Topcashback.co.uk and the email team can help.

Best wishes,
Charlotte
carolcooper82011 March 2021, 20:20 Every time I try t put my password in, this wretched message comes over the top of it!
Hello,
If you send an email to contact@Topcashback.co.uk then they can help with your login issue.

Best wishes,
Charlotte
Member29727099441128 February 2021, 00:27 I can not go to the page with my password, however I have already changed it

Hey

If you are having issues logging in please reach out to us at contact@Topcashback.co.uk as we can take a closer look to help

Best wishes

Phil
marlom119 January 2021, 17:03 Hi I have forgotten my password and haven’T gotten a message
Thanks
Hey

If you are having issues with logging in please submit a support ticket or contact us via social media or email so our teams can take a closer look

Best wishes

Phil
littlepickle811 January 2021, 17:08 Hi why have I so much just pending and not updated for over a month. Also your site wont allow me to get my 88p cash back to put in my account. Yours p
Hey

If you are having issues with cashback, please submit a support ticket on your account and our team can take a closer look to help

Best wishes

Phil
dizziwheels 8 January 2021, 11:50 How safe are my bank details
Hey

We do take member detail security seriously as and such we have systems in place to keep member accounts and details safe. We do also have other payout methods that do not require Bacs details to be added but please check that the cashback can be paid out this way on your payout page.

Best wishes

Phil
simsrl428 December 2020, 12:50 What is the point in this " comments " section when you literally answer every single question with the same lazy response, send a ticket blah blah...Tickets take days to get answered. I was never asked a security question when I opened my account, but how odd that when I try to withdraw my cashback that has finally arrived after 3 months, I have to answer a security question, my mothers maiden name...Which you clai I have got wrong lol. Im 38 and she has had the same maiden name for all those years , but I somehow dont know it ? What an awful site this is. Just look at all these disappointed people....
Hey

I am sorry to hear you have had issues and we suggest submitting a support ticket so our team can take a closer look into your account to help. You can also contactus via Social media platforms and via email if you wish to contact the team via a different method as they can then take a closer look to help get things resolved.

Best wishes
Phil
mckenziea121 December 2020, 10:01 I’M already logged in bait when I try to contact customer service, I need to log in again and not recognizing my password
Hey

Can you please reach out to us at contact@Topcahsback.co.uk and we can take a closer look to help.

Best wishes

Phil
tonydgreen11 December 2020, 12:56 I am entering my email address and password but the pink enter section is just searching when I try to login
Hey

Please reach out to us via email or social media and we can take a closer look to help

Best wishes

Phil
margareth01048 December 2020, 19:19 Good evening,

I have my email address is coming up as blocked, I have sent numerous emails to resubscribe and nothing has been done. I have never been able to withdraw any funds.

Please advise.
Hey

Can you please email contact@Topcashback.co.uk and we can take a closer look

Best wishes

Phil
ZOBORDO7868 December 2020, 12:41 Im also having same issue I also cannot log in to see payout details because it won't accept my password. How strange
Hey

If you are having issues please email us at contact@Topcashback.co.uk so we can take a closer look.

Best wishes

Phil
swestuk30 November 2020, 10:11 I cannot log in to see payout details because it won't accept my password. I tried to reset the password but never receive the reset password email. Can you advise what I am supposed to do?
Hey

Can you please contact us by email at contact@Topcashback.co.uk and our team can take a closer look to help

Best wishes

Phil
Ilknuralim22 November 2020, 12:06 Hi i’Ve tried to log a missing cashback, but because it has been removed from my account I am not able to make an enquiry, how am I supposed to contact you if it won’T let me!?
Hey

If you are having issues please email us at contact@Topcashback.co.uk and we can take a closer look to help

Best wishes

Phil
DJE2802708 November 2020, 19:44 Maybe if you concentrated more on trying to sort out problems with merchants not tracking or sorting out large cashbacks that are taking six months without rubbishy emails saying they take a while to sort out!!!! Customers are getting ripped off!!!! And it is always for the bigger amounts.....
Hey

I am sorry you think this but we work incredibly hard to get cashback disputed with the retailer's affiliate network within the set processes we have to do this.

If you are having tracking issues please try clearing all browser data and disabling adblockers before every visit to our site as this can help.

Please bear with our team and they will update your account or claim the moment they know more from the processes and if you have any issues please reach out to us via email.

Best wishes

Phil
rob jessop5 November 2020, 18:21 This is not great, I cannot log on because my password wont work, emails are not being sent to me to reset. The only way to raise a ticket is to log in.... With the password I cannot get to work.

Talk about a catch 22.
Hey

Can you please reach out to us at contact@Topcashback.co.uk and we can take a closer look

Best wishes

Phil
Solomon4x3 November 2020, 10:36 Hi, can't get through to Plusnet site from TopCashback to purchase a Sim, I receive a message saying:- Response code 403. Help!
Hey

If you could please reach out to us via social media or email we can take a closer look to help

Best wishes

Phil
delta1232 November 2020, 12:55 Why isn't my email being blocked cannot log into my account
Hey

If you are having issues please reach out to us via email and we can take a closer look

Best wishes

Phil
Member118154761161226 October 2020, 11:15 I've typed in the correct password numerous times and its still not letting me in :-@
Hey

Please reach out to us via email and we can take a closer look to help :)

Best wishes

Phil
Member125668726650622 October 2020, 17:34 What a waste of time.
Member9926477391211 October 2020, 11:48 I can't log into my account!!!!!!
Hey

If you are having issues please drop us an email at contact@Topcashback.co.uk and we can take a closer look.

Best wishes

Phil
Hillfall8eu24 September 2020, 16:17 Hi my email address was my work email address and I no longer work there ,i have forgotten my password so can’T get onto my account.
Hey

If you could please email contact@Topcashback.co.uk and we can take a closer look

Best wishes

Phil
mollyals1 September 2020, 10:57 Hi during lockdown my love to shop card has expired. I just topped it up and it has a considerable amount on it. I now cant use it and love2shop have said they can do nothing as it was issued by TopCashback. Can you help please?
Hey

If you could please reach out to our support ticket, email or social media team and they can take a closer look

Best wishes

Phil
rahult30 August 2020, 11:05 I've £702 in my cashback account , but my account was disabled - please sort this out
Hey

If you are having issues please reach out to us via email, support ticket or social media and we can take a closer look to help

Best wishes

Phil
jamiehuddle24 August 2020, 16:31 Cant login to withdraw my cashback- keep getting recaptcha error message. Also can't find the email address to bring up this issue.
Hey

If you are having issues after trying the audio option of Captcha please email contact@Topcashback.co.uk as we can take a closer look to help

Best wishes

Phil
Jane Carley21 August 2020, 20:02 Cannot log in. Cant connect to reCAPTCHA.
Hey

To help with logging in please make sure our site is enabled for any firewalls and disable any adblockers.

If you still have issues please email us and we can take a closer look

Best wishes
Phil
Fazlynn16 August 2020, 21:24 I cant connect !!!!!
Hey

If you are having issues with logging in please reach out via email and the team can take a closer look

Best wishes
Phil
ASTROCOM14 August 2020, 17:17 Get rid of captcha, often wait for ages for it to appear then no images !!!! When there are images it is to difficult to clarify what is required !!!!! Absolutely useless. Why use it when most sites dont need it !!!!!!!! I will avoid users of this stupid system !
Hey

We do use systems and processes to keep accounts and members cashback safe. If you are personally having issues with Captcha please make sure any adblockers are disabled and if you are having issues with the images please click on the sound option as this should help

Best wishes

Phil
rexicles13 August 2020, 11:21 Could not connect to the reCAPTCHA service. Please check your internet connection and reload to get a reCAPTCHA challenge.

I cannot login to raise a ticket! Please fix this!
Hey

If you could please reach out to our email team and they can take a closer look to help

Best wishes

Phil
Member9312611941712 August 2020, 11:53 I am still waiting for the £100 cashback due to be paid to me in June 2020. Please let me know when I can expect payment of this £100.
Hey

If you are having issues please drop our team a support ticket as they can take a closer look to help

Best wishes

Phil
turkeyholidays6 August 2020, 08:36 Still waiting payment from Wayfair and it has been months and that was before lockdown.
Hey

If you could please reachout to our team via support ticket they should be able to take a closer look for you

Best wishes

Phil
Member8643659459101 August 2020, 14:16 I cant get my money back,wont let me login
Hey

If you are having issues please reach out to us via email and we can take a closer look

Best wishes

Phil
Sian Louise 1013 July 2020, 19:41 I also cannot access my account that I have just verified.
I cannot gain access to the account to raise a ticket
Is there a glitch on the site?
Hey

If you could please reach out to us via Social media or email and we can take a closer look to help you get logged in

Best wishes

Phil
Rickie29 July 2020, 17:38 I cannot get your system to connect......Not very satisfactory I say !!!
Hey

I am sorry to hear that you are having issues and if you could please reach out to us via support ticket or email as we can then take a closer look to help

Best wishes

Phil
jafasaki2 July 2020, 12:38 I cant get past the enter login page to see tyhe message you have sent ??
Hey

If you could please reach out to us via email and we can take a closer look to help

Best wishes

Phil
Member86436594591029 June 2020, 19:03 Really need to get in contact with you wont let me login

Hey

If you could please reach out to us via email and we can take a closer look into the issue for you.

Best wishes

Phil
Tom_the_Cat_28 June 2020, 11:16 Cannot longer login to send message customer service
Hey Tom

If you are having issues please reach out to us via email and the team there can take a closer look

Best wishes

Phil
sylcrawford19 June 2020, 16:27 I can't raise a ticket
Hey

If you are having issues submiting a support ticket please try emailing contact@Topcashback.co.uk so we can help

Best wishes

Phil
john5fisher11 June 2020, 17:27 You're asking me to view a ticket, what is a ticket and why do you want me to login to my account which i'm already logged into
Hey John

If you are having issues please check the customer service page on your account to see the exisiting suport ticket button

If you are unable to see this please email contact@Topcashback.co.uk and we can take a further look to help

Best wishes
Phil
HOTGUN6 June 2020, 11:56 I am been asked to log in everytime why?
Hey

If you are having issues with logging in please make sure cookies are cleared and that any saved passwords are disabled as this can help

Best wishes

Phil
Member10799704168562 June 2020, 23:56 How do I withdraw any money!? Evertime I try is says I need to verify via an email that will be sent to me. But the emails are not being sent! I just want my money!

Hey

If you could please submit a support ticket on your account and we can take a closer look to help

Best wishes

Phil
Tricia C12 May 2020, 15:01 For over a month now everytime I try to go in to a shop through your site a message comes up saying There is a problem try again.Nothing happens.I have not had any cashback for ages.Also when I try the new safety login nothing happens.So frustrating!
Hey

If you could please try emailing contact@Topcashback.co.uk Our team there can take a closer look at what's happening

Best wishes

Phil
Anniemac17 May 2020, 15:22 Hi. I’Ve just purchased home insurance with Saga through Confused.com on your Top Cashback site as it offered £32 cashback. I followed the instructions and purchased the insurance. However, I went back to the TopCashback site and it said it had timed out. Will I still get the cashback?
Ann McDonald
Hey Ann

If you did see a site visit recorded please allow seven days for tracking. If you can't see the transaction after this time please lodge a claim as our team can take a closer look.

Best wishes

Phil
Comarantzz26 April 2020, 09:35 Captcha codes dont appear and dont allow further access !!
Hey

Please try this after clearing cookies or by trying a different web browser to see if this helps.

If you are still having issues please get in touch and we can take a closer look

Best wishes

Phil
go4bt11 April 2020, 01:41 Hey, through this new change, "Introducing Our Increased Levels of Security"

I can't enter the tab:
Payout
My account
Reward Wallet

Because it redirects me to this login page

And by entering your details nothing happens

And I still can't go to these tabs

Please fix it, because this problem has been going on for several months!


Hey

If you are having issues please email contact@Topcashback.co.uk and the team there can take a closer look to help

Best wishes

Phil
8 March 2020, 17:58 Hi can someone help me I can’T get into my account. It states on my iPad I have no earnings. Yet when I sign in on my phone it states I have funds please advise
Hey

If you could please contact our team via Social media, email or via a support ticket as they will be able to take a closer look to help get this resolved.

Best wishes

Phil
JennyWren573 March 2020, 17:28 Hi there
Can someone help me please? I cannot get into my account.
Hi,

Can you please drop us an email at contact@Topcashback.co.uk and we can have a look into this for you.

Best wishes, Charlotte
Silverqueen4929 February 2020, 11:09 I am trying to log into my profile - my email address is wrong it should be 'gmail' not 'fmail'.
I have tried to reset my password but the site is saying I haven't answered security question, but I wasn't asked a security question.
Tried to contact you - but have to log in first, whatever I do I need to log in first, but my problem is I can't log in!

Help, please sort is out.

My email address is 1704jands@Gmail.Com.
Please contact me and let me know what is happening with my account.
Hey

If you could please email contact@Hotmail.co.uk and our team can take a closer look.

Best wishes

Phil
jp194324 February 2020, 09:54 I have cashback due to me as per your email but when I try to get it back I am unable to. What is the problem
i can see you have managed to pay out now :)

Best wishes,
Matt
JackyAM21 February 2020, 11:10 Hi there, I am having the same problem as others. I can not access customer service to notify of a failure to get cashback from Virgin Mobiles.
My password will not work. My email is current with you, as you still send me emails.
Please help,
Jacky
Hey Jacky,

If you clear saved passwords from your browser this should all work for you :)

Matt
unarin17 February 2020, 09:10 Trying to reset password but keeps telling me my e mail address is incorrect
If you reach out through the contact form we will be able to help :)

Matt
Member118047385371416 February 2020, 11:46 I am not able to access payout
tricky1530 January 2020, 17:10 Why can't I access my personal details?...I have entered my email and password several times to no avail, whilst being logged on to the main site!
Hey

If you are having issues logging in please contact our team either via Social media or by emailing contact@Topcashback.co.uk so the team can take a closer look to get this resolved for you.

Best wishes

Phil
daedric warrior20 January 2020, 17:36 Why cant I access my account, im waiting for a payout
TransChar17 January 2020, 16:44 Why am I completely unable to access my account?

Ridiculous service.

No emails to reset my password - if I try and raise a ticket my email gets returned as unsent.

I expected a better service
Hey

Please email contact@Topcashback.co.uk and our team can take a closer look into this for you.

Best wishes

Phil
Member113804220321814 January 2020, 10:00 I cannot access the payout section. Please help. I have changed my password recently but still that has not helped. It is a v secure site!!! Help
Hey,

Please do clear saved passwords as this should help.

Best wishes,
Matt
briancooper23 December 2019, 07:05 The extra levels of security are certainly extremely efficient. . . . To the point where I cannot login to claim any pay out.
Please fix your Website.
Hey

If you are having issues please reach out to our teams either via email or Social media and i'm sure they can get this resolved for you.

Best wishes

Phil
sebiluke12 December 2019, 13:42 Same problem as everyone else, unable to access payout after email change. I have submitted two complaints and all that happens is I recieve an email from an unmonitored box to say it is sorted. Surely you should ask customers if it has resolved the issue. Shocking customer service !!!
Hey

Our team should be able to get this issue resolved quickly if you submit a support ticket on your account.

Best wishes

Phil
Flood9 December 2019, 11:54 Hi I cant login my account I do login but that try and not open to access at payout if I click at payout that out and try login but not access to payout
Hey

If you are having issues with paying out please submit a support ticket and our team can take a closer look to help.

Best wishes

Phil
lydia0505942 December 2019, 15:54 Absolute rubbish, since its introduction I have not been able to access any part of this site and I have changed nothing. Just the same continuous line of dots. It seems far more likely to me that this is being used by TopCashback as a form of vetting where they choose who has access and who can not.
Pretty much finished with them now!!!
Hey Daniel

I am sorry that you are having is experience. We do work hard to make using the site as easy as posible and if you are having issues I would suggest emailing contact@Topcashback.co.uk so our team can take a closer look.

Best wishes

Phil
eddrony8 November 2019, 23:00 I changed my email address and now both my old or new email won’T login, it says i’Ve marked one as spam which I haven’T, emailed several times, done the resubscibe several times and of course cannot log in to get to customer services, nearly 3 weeks and no response to any communication or action!! Very disappointing and frustrating
Hey

Please email contact@Topcashback.co.uk and our team there can take a closer look to get this resolved.

Best wishes

Phil
Martin_P6 November 2019, 11:32 I have same issue as last post. Can log in from front page but when asked to do again for payout it will not accept details - just rverts to log in page
If you delete saved passwords in your browser this should sort the issue out :)

Matt
gillevs3 November 2019, 14:00 I am unable to access payout or customer service as it won’T accept my password, I have reset this in case it was wrong but it still won’T let me in, I have money saved I need to transfer out, and am really stuck, please help, thanks in advance
Hey

If you are having issues please get in touch with us via email or social media and our teams can take a closer look

Best wishes

Phil
jrwhybrow30 October 2019, 09:27 Yeah, this feature doesn't work on Firefox - just repeatedly asks for your login and never takes you to the next page. Had to use Edge.
If you delete saved passwords this should help you out :)

Matt
keclestcb1928 October 2019, 23:09 Wow, I can login to my account but now can't get to My Profile page or Customer Service page because it keeps asking for my email address and password, the same details I entered to login to the site. Please can this be fixed?
Hey

Saved passwords may cause issues like this but if you are having trouble please get in touch with our team and we can take a closer look.

Best wishes

Phil
Lamplady28 October 2019, 22:47 I have changed my password but as others have said can not log in to claim my cash :-{
Hey

Please get in touch with our teams and we can take a closer look to get this resolved.

Best wishes

Phil
Winnie201924 October 2019, 20:20 Can you contact me about my account being locked?
Charlie891624 October 2019, 16:21 My account locked only just opened it
fred19419 October 2019, 18:09 My money my password but cannot claim it. About 65 pounds. Please send a email on how I can get my money,
Please pop in a support ticket so our team can check this out for you.

Matt
Member11380422032181 October 2019, 20:49 I have updated my password but cannot get it to work. Help thanks
gavinphilip28 September 2019, 23:10 I can not get hold of customer service as the system wont accept myold pasword or the 4 I have updated just in case I got it wrong your new system doesnt seem to work
Hey

I am sorry you are having issues. If you could please get hold of us via a support ticket and our team will certianly take a closer look.

Best wishes

Phil
Raksandtasha21 September 2019, 16:15 There is clearly an issue with this part of the site, I like multiple people can not get past the added security page even though I am logged in and therfore already using the correct password.
Hey

If you are having issues we would ask to get in touch with our teams via Social media, email or support ticket and they will be able to take a closer look.

Best wishes

Phil
RubyDaisyCalla5 September 2019, 09:25 This new secure step is not working. I cannot access my account and my password reset request is being ignored.
As you have been able to post here it suggests you are logged in. Please delete your saved passwords for our site as it's likely your browser didn't update these the last time you changed your pw.

Best wishes,
Matt
Jackieevans4 September 2019, 08:16 I am having the same issue logging in, won't accept correct password, what is going on Topcashback please help sort this
Please reach out to us on the contact form in our help section and we can check this out for you.

However, as you have posted here it does suggest you are logged in.

If you are logged in and get asked to log in again and have issues, it's normally down to saved passwords and so please remove this and try again.

Best wishes,
Matt
Marina23 September 2019, 11:56 I cannot log in with my password or get a link to reset the password that I believe is correct anyway. Stuck!!!
As you have logged in here to post your comment it suggests you have an incorrect password saved to your browser.

Please do deleet this and then all should be sorted.

Best wishes,
Matt
Gregos19802 September 2019, 12:11 I am trying to log in. I am using the correct password but I am not allowed access. It seems from the details below that other are facing the same issue. Please can you rectify it and also advise me how I can log in?
Thanks
Hey

Please get hold of us either via email or our social media pages and our teams there will be able to help.

Best wishes

Phil
Loxy20 August 2019, 12:09 I accessed the secure area about a week ago and it worked, I am now not able to log in with the correct password, I have cleared cookies etc, tried a brand new browser and even tried downloading the mobile app, my password doesn't work and the reset password doesn't send a form over - I need to access my voucher - please can this be fixed
Hey

I do beleive the team have been helping you but if you do require further assitance please reply to the team and they will be able to assist you further.

Best wishes

Phil
fram1220 August 2019, 05:57 I do not mind extra security as long as it is working. But most of the time when I login it tells me password is wrong. I change my password and try again, still tells me password is wrong. Maybe it needs fixing.

Thanks
Fadia Ramminger
Hey

I am sorry you feel like things are going wrong. I am sure that the team can take a closer look and help you if you contact us via social media or by emailing contact@Topcashback.co.uk

Best wishes

Phil
Sawtry5214 August 2019, 04:37 I recently made a purchase on eBay for £130 but forgot to go through TopCashback is there anyway I can still get the cash Back?
Hey

I am sorry but only purchases made after clicking through our offer links would be eligible for cashback

Best wishes

Phil
andy23676 August 2019, 10:21 Trying to get my cash that's payable but when I click payable it wants me to login again when i'm already logged in, so I sent for a password reset twice but it failed to appear both times, it's a joke that it makes you login to get cash when your already logged in
i would advise for you to delete saved passwords from your browser, it's likely your browser hasn't updated to your latest password and is causing these issues.

Best wishes,
Matt]
[Ed:TopCashBack-This normally happens when the browser you're using hasn't updated your saved passwords, if you clear your saved passwords it should sort itself out :)

Best wishes,
Matt
Miramar22176 August 2019, 06:18 I cannot get on at all now!
Most frustrating!
If you do need help logging in please do use the contact form so we can help, as you are able to post here though it suggests you are logged in.

Best wishes,
Matt
Miramar22176 August 2019, 06:13 It's awful and keeps bombing me out and asking for my details. Why can't you just sms us a security number?

It's certainly an idea I can pass on for you.

Best wishes,
Matt
tulpenweg529 July 2019, 15:40 All of a sudden I cant enter the more secure area keep changing passwords to no avail
pritchad29 July 2019, 15:16 Please see message below that I have copied and pasted from another customer on this thread. Like others I am having the same issues. The credentials used to log in for the second time are correct. Obviously the same as I used to log in the first time. I have even just reset my password to no avail.
To clarify no problem in logging in for the first time. The issue is when you are forced to log in again whilst in your account to use customer service. I am recently retired and worked in it for 25 years including heading up an it security team. Please believe me that other people below are correct in saying that there is a bug or flaw in the process here.

Please can you escalate this so your it team can analyse and fix.


Caminati
You've been told for months, and you keep staying in your la-la-la denial: your login process is buggy, keeps users in a loop preventing access to the website even when correct credentials are entered. Do something about that, or you'll just frustrate your customers. Is that what you want?

13 May 19 - 13:58
Member66316107482428 July 2019, 18:05 Yes I did. I like the added security.
Thank you
Grant_Romney26 July 2019, 13:50 Didn't you post this notice weeks ago ?
S E Parry24 July 2019, 11:31 Blog read
fram1213 July 2019, 23:41 I can't find my Clarkes voucher on your site, every time I go on my account, despite i'm logged in it asks me for my password. I put my password, it tells me wrong password, its driving me crazy.
You are making it so difficult to be connected. I wanted to send a support ticket it's also asks me for my password again it won't accept it. Very strange. Please send me my clarks voucher number per email. I'm sure you will find my email on your profile. (Will also post this on your Facebook, in case you miss this one).
Thanks in advance for your support
Hey

I am sorry to hear this but I beleive our Social Media team have been able to help you via Facebook.

Best wishes

Phil
popcorns16 June 2019, 10:44 All my friends and myself have found topcash lacking in dealing with cashback claims
A lot of them have ceased using cash whilst security is a good thing keeping the customers happy is more important

Hey

I am sorry that you feel this way. We do try to help members as much as we can and If you do need further help please let our team know and we can take a closer look.

Sometimes we may need to go through the cashback claim process to get a resolution for some transactions.

Best wishes

Phil
Teessider6420 May 2019, 18:10 What a disaster. I can't log in so click the link and it takes me to a new secure page where I have to log in to report I can't log in and there's no way of getting in touch.
If you can't log in on this page it's normally that your browser has incorrerctly saved a password, or you've changed the password but not updated the saved details.

If you delete your saved details for TopCashback this should sort the issue.

Best wishes,
Matt
Sandy_gsd17 May 2019, 13:14 It's nice to see some common sense regarding security. Up to now, I haven't had any issues like some others. Thank you for helping us feel safer!
Hey

No problem at all, we are always reveiwing things to improve our members experience and we do thank you for the kind words.

Best wishes

Phil
jokhan8015 May 2019, 14:08 I keep getting this when im trying to withdraw my cashback. I emailed a week ago and still not sorted. We're unable to send you emails as you have marked one of them as spam. If this was done in error please email us at resubscribe@
Topcashback.co.Uk
Hey,

Please check on your open tickets as our team would have replied to you but you're just not getting the email to say the team have for the same reason we can't send you the verification email.

The team can sort this but we just need you to reply back to them :)

Best wishes,
Matt
caminati13 May 2019, 13:58 You've been told for months, and you keep staying in your la-la-la denial: your login process is buggy, keeps users in a loop preventing access to the website even when correct credentials are entered. Do something about that, or you'll just frustrate your customers. Is that what you want?

Hey ,

This is normally happening when the web browser you're using has the wrong credentials saved. So it's trying to use that and causing you an error. Deleting these will sort the issue out :)

Best wishes,
Matt
shannonhilley1811 May 2019, 12:13 Hi I have already changed my password but it wont let me sign in for some reason also I have done 2 bookings on Travelodge site through TopCashback but I haven't received any earnings yet so help thanking you
3 May 2019, 21:56 Hi I noticed I got cashback from Travelodge for £6 but I haven't spent anything at Travelodge. Please could you help on this matter as I don't know what else to do
If you reach out to our team they can certainly deal with this for you.

Best wishes,
Matt
Rosymop13 April 2019, 16:12 I have tried different browsers , changed my password , deleted Still can’T get in my account

Hey

If you are having issues please email contact@Topcashback.co.uk and the team will be able to take a closer look

Best wishes

Phil
Member25831141101811 April 2019, 16:06 As below the same thing is happening to me. I cannot log in to payout and it does not recognise my password whereas the rest of the site does.

Hey

We would advise to make sure all browser data is clear and that any password managers or adblockers are disabled as this may help with logging in

If you do still have issues please contact the team either by email or social media and they can take a closer look

Best wishes

Phil
reedgeorge10 April 2019, 20:14 I can login into my account , however I can not login into payout it will not reconise the password , io wish to withdeaw the cashback to my bank account

George
If you delete your saved passwords this should sort it, it's normally down to old details being saved.

Best wishes,
Matt
Colr8 April 2019, 10:39 Every time I go to Tell a friend performance it asks me to log in again and then it doesn't let me log in. I am logged in to my account already, why do I need to log in at every step?
Hey,

We would advise checking if any password managers or adblockers are on your device and if so disable them as this should help with the issues you are having. If you do have further issues please submit a support ticket and our team can take a closer look.

Best wishes
Phil
peterrobinson6 April 2019, 09:29 This is ridiculous : your system is a nightmare - an example of the complete dysfunctionality of an over algorithmic set up, the removal of almost all human contact through a labyrinth of hurdles where even the members' log in is paved with failure with denial & Endless renewal of previously established passwords followed by tedious repetitive captcha & If you get through to a ticketing system with a multitude of head spinning set box query options that don't necessarily match the one you need followed by further algorithmic referrals ....I did get through finally with a response email from Laura with reference to my query to which I wanted to respond directly by reply to the email but discovered I could only do so by the following links www.topcashback.co.uk/account/enquiries/tickets/view/1612642 or www.topcashback.co.uk/contact?enquiry=1612642.....both required me to log in again when repetitively my established & Saved password was not accepted & Hence began the interminable renewing, forgotten passwords that were never accepted leaving me unable to communicate..... Hence my discovery of this section enabling to write this......Hello anybody there ? Peter Robinson
Hi Peter,

I am sorry to hear that you have been having issues logging in. If you do continue having issues please email contact@Topcashback.co.uk and the team there will be able to take a look into the log in issues you have been having and to try and resolve any other issues you may have.

Best wishes

Phil
gerbo894 April 2019, 13:05 Sort this feature out its been faulty for months now.
There are no issues with our security features but if you have any concerns please reach out to us through your account.

Best wishes,
Matt
kyeardley3 April 2019, 13:41 I cannot log in even with a new password. I got the link like I should and did not save any old passwords. Please help. Mr Kevin Yeardley.
If you reach out through the help section where you will find a contact form we can get you sorted :)

Best wishes,
Matt
peatdog21 March 2019, 15:57 I need help to get into my account how do I contact someone to help sort it
i can see you managed to log in but if you manage to log in but then get asked to log in when you try to payout or acess customer care please delete saved passwords as this is normally the cause of the issue.

Any further issues please use the contact form in the help section.

Best wishes,
Matt
SusieAsp16 March 2019, 15:19 I closed down my browser without logging out, so i'm glad for the extra security.
Julianna343526 February 2019, 10:39 Once again every time I need to go into arranging a payout i’M being asked to choose anew password and it’S really annoying me having to change my password every time ! Sort this out please else i’Ll have to change to another Cashback site
If you do clear your saved passwords this should sort it out for you :)

Best wishes,
Matt
Denbo20 February 2019, 07:04 Hi , Your second level of security will not accept my "log in' details. I can log into the first level but when I try to get to the paymant page. It does not accept my password. The same one that has already allowed me to get into the account. Am I missing something??
pixieharris 17 February 2019, 09:47 Hi, I am currently signed in to TCB and trying to arrange a payout, however, I am being asked to sign in again. When I re-enter my sign in details, i'm told that they don't match!! But i'm already signed in under these details!! I did a password re-set, but surprise surprise I still don't exist. Getting frustrated by it all now. Please tell me what i'm doing wrong? Many thanks.
If you delete saved passwords and auto form fill information you should then have no problems.

Best wishes,
Matt
samanthaobrien1811 February 2019, 18:11 Hi there

My old email is now inactive I am unable to log into it because it was deleted. I now have a new email address but there is no button to update the email address because it asks me to check my old email account - I can’T because it’S deleted. Please help.

Sam
If you use the contact form in our help section we can sort this out for you.

Best wishes,
Matt
Sella8 February 2019, 16:16 Hi, I am sorry but I am unable to claim back the cash I am owed. Can you please tell me how to do it.
CharlieD30 January 2019, 21:02 How can I get you to accept Support Tickets nowadays. It is just on a loop. Annoyed that I can't access help from you.

DaisyD
Hey Daisy

At the bottom of every help page there is an option to submit a support ticket. If you click that this will take you directly to the page you need.

Best wishes
Phil
cherubean29 January 2019, 13:08 It looks like i’Ve got the same problem as everyone else. I can log into the site and get the basic information but when I try to log into my earnings or even open a support ticket it goes goes back to the log in.
By the looks of these messages this problem has been going on for months now.
Can you please sort this out, it’S getting rather annoying now, i’M even considering using a different site if this continues, not that I want to but if I can’T get at my cash back there’S no point in using it.
Hey

I am sorry to hear of your issues.

If you could please clear all browser data and disable any saved passwords or password managers as this may help. If you still have issues please submit a support ticket and the team will take a closer look

Best wishes

Phil
prt5224 January 2019, 16:41 I have been using Top Cashback regularly for a number of years without problem. I am therefore very disappointed and frustrated to find I can no longer access my payout request. This seems to be since I changed my email address to gmail.com a few months ago. I can access my account to view Overview, Earnings, and My Dashboard, but cannot then request Pay-out as it takes me to the Log-in page.

When I enter my details I get the following message:-
'Oops, login failed. If you may have forgotten your password, please use the link above. If you are still having issues at this point please contact us at contact@Topcashback.co.uk for further assistance.'

On using the link I get the following message:
'Thank you. An email with your reset request has been sent to (*****) @Gmail.Com. Please check your email to continue. If you do not receive this email, please check your email filter/Junk mail folders.'

On checking my emails I receive the following message:-
'Password Reset
We're sorry to hear you're having problems logging in. Please click on the button below and follow the steps to reset your password.
Reset your password »
If you didn't request a password reset, please contact us immediately via a support ticket.'

On using the link and submitting my request, I get confirmation my password has been changed. It then re-directs me to my profile page, thus:-
My Profile
Account Details
Update your profile details here.
Please note, your personal details have been masked for your security.
To continue and amend your details, including your Payout details, or to request payment, you must first confirm or revert your recent change to your Email address. When you made this change an email will have been sent to your old email address.
If you have not received the email, press the button below to resend it.

Re-send Email
After pressing the button I receive this message:-
'The email failed to send to your email address. Please try again'

*Please note the following:
As my previous email address has been closed and Tesco no longer act as an isp I can no longer receive messages there. *

Annoyingly, despite this glitch, somehow Top Cashback is still able to send me regular newsletters and I am able to search for new deals using the same account ( which I continue to do at present)!!
I have sent numerous 'tickets' requesting assistance but have heard nothing at all. As Top Cashback chooses not to provide a telephone number (very annoying) I feel I am going round in circles!

As a last resort, I am therefore trying to contact you via this site and hope for the courtesy of a speedy response, together with resolution of this most unsatisfactory state of affairs.


P r Toombs
24/01/2019

Hey,

I am sorry to hear that you are having issues. If you could please contact us via support ticket and the team there will certainly be able to take a closer look

Best wishes

Phil
spacecadet_blue2 January 2019, 13:06 Hi I have changed my email address and had verification email however I can no longer get into my profile etc..
I am being told password incorrect and it says error when I try to reset password.
I can not submit a "ticket" as the site keeps sending me back to the login page.
I wish to make some purchases this week through TopCashback and therefore would like my access reinstating.

Thanks user- Spacecadet_Blue

If you delete any saved log in details from within your browser for our site this should sort it out.

Best wishes,
Matt
Paulus3032 December 2018, 14:28 I have changed my email address and can log in. However when I click on My Profile, I receive a screen with a message informing me I need to update my profile details and that I must confirm or revert my change to my email address and that I will have been sent an email to my old email address. Well I never received any such email and now, when I click on the button "Resend email", I get an error saying "The email failed to send to your email address. Please try again."

My old email address is, at the moment, still accepting emails, so the problem isn't at my end. However I soon won't have the old email at all. If I cannot update my profile, including requesting payments, I shall just have to stop using Topcashback altogether. If this is your increased levels of security, I am not impressed.
If you reach out during support ticket our team will assist with this. We won't be able to email you when we have replied to please keep an eye out for us replying back.

Best wishes
Matt
Cr0cky16 November 2018, 13:53 Why does the login page perpetually loop to the login page? Is this ever going to be fixed?
Mountquharry4 November 2018, 08:53 Same issue as others. I cannot log into the pages that have addditonal security - says incorrect password; even although I have just successfully logged into the site with that password. I tried resetting password, same issue .... Able to log into basics sight, but I cant get to members profile pages to change anything.

Rubbish!
Mountquharry4 November 2018, 08:53 Same issue as others. I cannot log into the pages that have addditonal security - says incorrect password; even although I have just successfully logged into the site with that password. I tried resetting password, same issue .... Able to log into basics sight, but I cant get to members profile pages to change anything.

Rubbish!
RicR19 October 2018, 21:05 I have changed my password, it still won't let me in, i've tried all sorts, but i'm going round in circles clicking on cars, buses, hydrants, crosswalks, each of them multiple times. And I want to sign up for a home insurance policy, but can't because there's a fault with it 'Illegal cors request', whatever that means, when I try to access the site. I have to submit a ticket to go through to somebody, but the site doesn't tell you where to get one, only where to put it. I know where i'd like to put it. I've bought something else only as a result of taking out this policy. And I can't access it. That will cost me money not save it, if I miss the opportunity.
VJ9319 October 2018, 15:25 Hi,

I can't log in on the 'extra security' pages.
I have reset my password and it still doesn't let me progress.

I cannot pay out my cash back or submit a ticket.
Why do you need to add extra security to asking for assistance? Is it because everyone is reporting the same problem and you don't want to deal with it?

If I get a useless response from 'Matt' I will be very displeased. I used to do complaints handling and social media management, to make awful companies looks like they care. At least do you job properly and help people, even if you hate the job or think the company is trash.
Beastieleper15 October 2018, 09:43 I am logged into my account, yet it will not log in on these extra log-in pages! On my other computer it won't even let me log into the site at all!
caminati6 October 2018, 19:21 Keeps asking me the password, cannot access my settings page. And no, clearing cookies won't work.
toonarmyguy19 September 2018, 10:25 Im already logged in...Going to contact Customer Care/Services to query cashback won't let me login??
Seems to be a ongoing issue with this site...Can you sort it please
Hey toonarmyguy,

We'd advise you to delete saved passwords for your browser as this should help you.

Best wishes
Matt
27 August 2018, 13:21 Talk about auyomated rude responses from matt (whoever this matt is) I am logged in right now, it doesnt mean I can access my cash back, or have my email account authenticated (which I have requested about 7 times now!) Also I have done the correct procedures asked of me just to be fobbed off that I now need to do this that and the other etc. Also the same password I use to log in (which allows me to log in) doesnt work when I go to update my profile. Clearly this is a site issue if its still happening now. From what ive gathered this has been an issue for quite a long time, so I suggest you stop talking to those who use this site like we are idiots, and actually accept the blame that this site has a lot of issues that need to be fixed. You clearly earn a comission from the people using this, and from the companies that provide cash back th8roufh you. As for me its only 18p im gonna bin this site off so im last person helping to pay fro your lifestyle, il go to a company that will actually allow me to useu it for less hassle!
27 August 2018, 13:21 Talk about auyomated rude responses from matt (whoever this matt is) I am logged in right now, it doesnt mean I can access my cash back, or have my email account authenticated (which I have requested about 7 times now!) Also I have done the correct procedures asked of me just to be fobbed off that I now need to do this that and the other etc. Also the same password I use to log in (which allows me to log in) doesnt work when I go to update my profile. Clearly this is a site issue if its still happening now. From what ive gathered this has been an issue for quite a long time, so I suggest you stop talking to those who use this site like we are idiots, and actually accept the blame that this site has a lot of issues that need to be fixed. You clearly earn a comission from the people using this, and from the companies that provide cash back th8roufh you. As for me its only 18p im gonna bin this site off so im last person helping to pay fro your lifestyle, il go to a company that will actually allow me to useu it for less hassle!
milka500025 August 2018, 18:57 Yes, what a fantastic development! *Sarcasm*
I was already logged in but could not go to the payout page because captcha came back with a stupid message saying I should "Try again later". Finally it allowed me to re-login, but I shouldn't have to keep trying all day :(
Member34331557411030 June 2018, 11:39 Hi I am experiencing problems when logging in, I have been with top cash qiite a few years and my profile was complete, but now it's showing only 30% And there isn't my history showing other than my last three transactions! I have recently requested payment into my account of cash back and not received so little concerned if something is wrong with my account.
russellhj8 June 2018, 01:20 I have been told I have an amazon voucher available
However
I cannot see it anywhere
I tried to send a help submission but I am totally unable to do so as when I click on it I return to the dashboard
Could someone please help
I need an email address I can use
Regards

Russellhj@Msn.Com
Hey,

When you view your account there will be a link on your dashboard. If not, click on payout and then 'other vouchers' on the right hand side :)

Best wishes,
Matt
fredchan4 April 2018, 16:50 I could login , then when I clicked on "payout", there was a prompt to enter my password again. My password was rejected, again and again. Then I went into Tools -> Internet Options -> General - Browsing History, clicked on "delete", then checked (ticked) the "Passwords" (to delete all saved passwords from Browsing History). Then after a minute or two, Internet Explorer 11 returned with a message saying that all browsing history was deleted. Then I entered my password, and I log in the second time for the "payout" section.
jeanlyon7 February 2018, 13:13 I appear to be logged in to the site, but when I click on Customer Care, it asks for my login again and then doesn't accept the password. So I do a reset and I don't get the email either.
Please do delete your saved log in detail from your browser as this will help you.

Best wishes,
Matt
JadiieeMarie24 November 2017, 18:30 Im trying to receive my payment but when I try I get this message.

To continue and amend your details, including your Payout details, or to request payment, you must first confirm or revert your recent change to your Email address. When you made this change an email will have been sent to your old email address.

However im receiving no message on my email is there some other way??
If you drop us a support ticket our team will be able to sort that for you. When you are awaiting a response please keep checking your open support tickets as our email to alert you that you have been replied to won't work.

Best wishes,
Matt
alanpearce5 November 2017, 12:08 Thanks to Francina and the link https://www.topcashback.co.uk/NoLogin, I can now login again.

I kept having to request new passwords which still didn't work. I am using an automated password keeper so I know I am using the right one and it is only with the above link that it works.

With many people saying the same thing it is like to be a site issue rather us getting it wrong again and again.
Francina1 November 2017, 12:59 Like plenty of people who have commented, i've also experienced many issues logging into your site. It's increasingly frustrating as only maybe 1 out of 10 times it allows me in, with correct username and password.

I've found the only reliable way to log in, for others who are interested to know is via this link:
https://www.topcashback.co.uk/NoLogin

Please sort it out, many thanks. (Firefox 56.0.2, Mac 10.11.6)
Hi Francina,

This is a very old blog post and a lot of the comments on it are not reflective of the site today.

I can see you have managed to post a message on this post which does suggest you have been able to log in.

Best wishes,
Matt
tracynewman197923 October 2017, 12:05 Tired or resetting my password - to the same password sometimes - I go to login - it lets me login, and I can see everything - I go to payout - it asks me to login again - my password is incorrect!! Come on - help is needed asap please
christinetownsend19 October 2017, 19:25 Hi, I have changed my bank and have been having problems with TopCashback ever since. I was told I would get an email, which I didn't, so there was a link asking me to resend it. I have tried numerous times and each time I press it, it says it has failed to send. I have changed all my settings and add the various emails of TopCashback to my address book. I have sent two support tickets but have had no reply. Please help.
Hi Christine,

I have checked your account and can see each support ticket has been replied to. However, you wouldn't get the email for the same reason as the payment change email not reaching you.

In order to acess your support tickets, please click on the customer care section of your account anc click on the bit that says 'open tickets'

Best wishes,
Matt
scolcutt8910 October 2017, 21:57 Hi,

I have logged two/Three support tickets now and knowone has come abck yo me.

The authentication email wont send and I have money that is sitting ready to be paid out but cant access it.

Please can someone help.

Thanks

Seb
mrdee03 September 2017, 11:08 I have a solution for people having logging in problems where it stops recognising login details. Simply logout. Then login again.
Tipsy2326 July 2017, 14:56 I have tried to invite a friend to 4 colleagues today and the link is not getting e-mailed to them ??? None of them have signed up to TopCashback prevously so do not know why the link is not going through. ?/
i am sorry to hear you arehaving issues with this, it may be worth sending them a normal email through and copying your tell a friend link to them.

I will get your feedback about this passed on.

Best wishes,
Matt
kcreegan7 June 2017, 09:39 I have been emailing Topcash back several times a day. I can't submit a ticket as Topcash back is not recognising my email or password. I have had no replies and am getting desperate as I am owed money from a transaction. Why am I being ignored? Reply to customers emails
Hello kcreegan,

I can see you have managed to post on this blog which does mean you are logged into your account.

If you are asked to log in when submitting a support ticket please delete saved password or try a different web browser as this is normally down to incorrect details being used.

Best wishes,
Matt
18 May 2017, 05:51 I have been using the site for years. I have been asked recently to authenticate my email again because apparently emails you send are not getting through to me. I raised a support ticket and was asked to add your email addresses to my safe sender list. This is still not working. I cannot authenticate and therefore cannot get my owed cashback. Really getting annoyed. My email address has not changed. I can tell you that when I log in, so I don't really give a hoot if your emails reach me or not. I simply want to be able to use TopCashback like I always have. Personally, I think the problem is on your end. I have followed every instruction you have given me and it still isn't working. "Enhanced security" is not helpful if you can no longer reasonably use a site!
Hey eballagh,

Our Team will be able to sort this. Please kindly submit a support ticket via your customer care section of your account and our team will advise you further.

The issue you are having is not to do with these old improvements that were blogged about a year ago.

Best wishes,
Matt
Sprotte27 April 2017, 19:05 Am logged in but when my log-in details are requested again, it does not recognise my password. Have requested to reset my password but won't let me do that.
jakealsafc20 April 2017, 17:16 Unable to log in does not recognise email address or password and will not let me reset password although I am logged in to account I did change email addresses a few weeks ago does not recognise old or new
Hey jakealsafc,

As you have been able to post her which includes your username it would suggest you are able to log in to your account.

Best wishes,
Matt
Alicar12 April 2017, 23:20 Hi

I've been trying to log in to customer care and nothing seems to happen. Just returns to log in page?
Hi there,

Could you try clearing your cookies and cache and using another browser also? If this is still not successful for you then you will be able to contact us from the logged out homepage where we can look into this in more detail for you!

Best wishes,
Topcashback Support
emberto194611 April 2017, 22:19 I can login to the site no problem but when I get to my account page I have a red banner saying "You have a transaction that requires your attention - please validate your purchase. " I try to login again and nothing - back to having to login! Round and round we go. I gave it a break for a day or two but still the same. Come on TCB - it's not just me! Others seem to be having the same problem. Different browsers are just the same.

Regards,
Emberto1946
Hi there, we did experience a few issues but I am happy to say that hese have now been resolved, if you could try accessing your account page again you should be able to click through without receiving any errors.
Apologies for the inconvenience caused though!
Best wishes,
Topcashback Support
timh2509 April 2017, 22:31 Yet again you have asked to verify my email address and no email. I have lost count of the number of times you keep asking and I keep verifying.

Whats going on with this multiple requests when you have already verified it?
vics4 April 2017, 07:40 Why do I have to keep verifying me email address. As you can see I am a very regular customer and it is getting really annoying everything I log in it says verification email sent please verify your email address. Why is it asking me to do this sometimes 3 times a week?
Thanks

Hello weroberts,

I appreciate it’S frustrating however, this will only happen if our emails face difficultly reaching you. For further information please submit a support ticket.

Best wishes,
Matt
bigaber7 January 2017, 13:19 My original email address (O2) was shut down overnight some time ago and I cannot make or receive emails from that address anymore. You have advised me to authenticate my account by following the link on an email I cannot get. I've tried to change my email address on your site with partial success but the authentication request is still going to my old email address. I've raised a ticket on this matter but I don't feel confident that this will be resolved soon. Why can't you make it easier for customers to change their email in their profile?
Regards
Eric Abercrombie
Hi Eric,

I can assure you this is something our Team will be able to resolve for you and they will be in touch within a few days. We do need to assist with this matter as we feel it could be unsecure to ask members to use their new email to confirm an email address change.

Best wishes,
Matt
sarahgtaylor3 January 2017, 10:12 I am constantly being forced to reset my password even though it hasn't changed and I am putting in the correct password every time. This has been going on for over a year at least. When I go to help and selecte 'can't log in', before it will allow me to go any further it insists I put in my password to relogin even though I am already logged in!!! When I try to submit a 'ticket' it asks me to login again even though I am already logged in and always rejects my password even though it is correct. I am not putting in the wrong password but it makes me reset it every time I visit the page. Now it won't let me cash out as it is still rejecting my correct password.
Hey sarahgtaylor,

We do believe this is down to your browser incorrectly using the password it has saved for our site. I would therefore advise you to clear cache and also remove the saved password you have for TopCashback which you can do via your browser settings.

Best wishes,
Matt
Laura3130 December 2016, 22:02 Despite being logged in to my account when I request a payout it asks me to log in again but just keeps bumping me back to the log in page.
Having an unfortunate sense of deva vu as this happened to me earlier in the year when I requested a payout and I was assured ( finally after a very long process) that I would not have a problem again.
Please help as I can't even raise a ticket.
Hey Laura31,

Is it possible you are using the Safari browser? While we have had reports of this happening we do believe the error when logging in is down to incorrect details being used by your browser when using this page. This can normally be resolved by clearing cache and deleting saved passwords.

Best wishes,
Matt
sueandwho28 December 2016, 11:18 I would like a payout from my account but it seems impossible to do so. I keep being asked to log in over an over again and when I do it simply reverts to the login page. I can't even submit a support ticket!!! Please help.

Hey sueandwho,

This is likely down to your web browser using the incorrect log in details. I would advise you to delete your cache and also remove the password you have saved for TopCashback via your browser settings. This should sort your problem out.

Best wishes,
Matt]
[Ed:TopCashBack-Hey sueandwho,

This is normally down to your device's web browser using the incorrectly saved password. This is very common on the Safari browser. Clearing cache and removing the TopCashback saved password via your browser should assist you with this.

Best wishses,
Matt
sarah_stubbs12 December 2016, 20:51 Hi

I have trying since May to verify my address, I have sent 3 separate emails to the authenticate email and have raised a few support tickets, I am still yet to hear back and getting increasingly frustrated as I would like to withdraw my cashback. It has made me doubt using this site anymore and have been using alternatives.
Please can someone get back to me?

Thanks
Hi there,

I can see that my colleagues on the Customer Care Team have been able to assist you and will be back in touch on your ticket in due course. Hopefully this goes on to be resolved for you soon!

Best wishes,
Samantha
Mei668 December 2016, 07:42 This constant login is so annoying and for no reason, even with the right password, just unable to login in to go through other pages, even I am still logged in as shown on the right top. Do you have a customer service number I could call?

Hey Mei66,

I am sorry you are having issues with the log in page. We do make the log in page re-appear if saved passwords are active, when you visit secure areas of your account and this is just to make sure the account holder is viewing these sections.

If you have issues with this log in page, I would advise you to delete saved passwords via your browser settings as this can help those members who encounter this issue.

Best wishes,
Matt
flash_monkey27 November 2016, 15:21 Been happening for awhile now & Starting to become a bit of pain. Wasn't as bad when Chrome AutoFill was activated but even that isnt working now.


Sorry about this! We are aware of an issue meaning that members are needing to log in more regularly and log in details are not being saved, we are working to resolve this as quickly as we can but did not want to disturb the system over the Cyber weekend , so it is taking a little longer than we hoped. This should be resolved for everyone soon though!
Best wishes,
Samantha
gunjin24 November 2016, 11:24 In the last week or two I am being prompted to enter login details every time I access the site. Not even the vendors you are passing us to insist on this. PLease fix it.
brylab21 November 2016, 21:15 Previously I could stay logged in all the time (Chrome browser built into Chromebook) with just occasional re-login required. Now it's annoyingly several times a day that re-login is required. Surely this is security overkill for buying. I appreciate that you need to log in to request a payment, but i'm not sure why clicking through to sellers is a security issue!
robmar0se19 November 2016, 22:36 In the last week, the TCB website is not retaining sign-in info when the relevant box is ticked; even if I leave the page open, it is signing me out after a period of time, necessitating signing in in full again. Further temporarily over the past two days it also requested Capcha info, although this has stopped.

This not occurring on other websites, plus I did reset Chrome and clear cookies. So must be something to do with TCB - note I was forced to change my password a month or two back.
Hey robmar0se,

Our Tech Team are investigating the cause of members having to log in more regularly than usual even when 'remember me' is ticked. I am sorry in the meantime for these additional sign in requests and I can assure you the issue will be resolved asap.

Best wishes,
Matt
JulesAlistair17 November 2016, 13:42
I can't login to the members page - despite repeated attempts to change the password (which works for joining the system but not for requesting a payout). The issue with your 'help' section, is you need to log into the members section to submit a request for help, but I can't get into that section to be able to request the help!

Topcashback - please can you help me to access my account.

jws62shopper9 November 2016, 20:21 Hello
I have tried repeatedly to request a new password. There has been no response/Email sent to me with a link to sort out a new password. Its very frustrating, keep going round in circles! Help please...
shineday24 October 2016, 12:46 Same issue as everyone and I have cleared the setting in the browser
adamlarking7 October 2016, 12:37 Same issue as everyone. I am logged in to my account, but when trying to withdraw it asks me to login. But I have tried several times and it will not let me. Please can you let me know how to withdraw.
jamiek5542326 July 2016, 11:09 I keep being asked to log in over an over again and when I do it cancels what I was doing. I can't cash out, I can't change my email address, I can't submit a support ticket!!!
Nat3227 June 2016, 21:36 I have the same issue as the last poster. When I click on payout I am redirected to the login screen. I enter my details to log in and i'm redirected to the login page again and this happens over and over again.
Poolar25 June 2016, 11:33 I've tried for two days to log in and sub,it a ticket, then i'm asked to login again, and again, and again, so I thought...I'll try and withdraw money..And guess what..Log in..Again and again a and again...I'm getting really really irritated. I want to check and track a purchase has been added..But I can't! So i'm beginning to wonder now if i'm actually getting anything at all?!
cdnkt614 June 2016, 09:53 Hi,i log in then try to withdraw funds and it takes me to log in again and I can't,ive changed password but still can't get into my account.
northwest196517 February 2016, 17:45 I have had the problem of being able to log in fine, but not being allowed to view my earnings. I just keep getting, see the authentication email. No email is ever received. Getting really fed up now and no one has answered my email

Hey northwest1965,

I am sorry to hear you are having issues. We would be more than happy to help with this issue. All I need you to do is submit a support ticket which you can do via the ‘Customer Care’ Section of your account.
Best wishes,
Matt
TopCashback Support
Phantomchickenz16 January 2016, 18:37 This problem has been happening since July 2013. Come on Tobcashback, it's obviously a broken system. You can't expect all customers to know how to clear their history/Cache/Whatever else, so fix your broken system. It's quite simply unacceptable.

Hey Phantomchickenz,

I am sorry you feel that way. The cashback tracking system is set in stone and is used for nearly all commission earning processes. To change such a system is impossible for us to do as we do not control the tracking. There is a process in place and we can only advise members on steps to take if they encounter tracking issues and clearing cookies and cache is one major important step. This is very easy to do and most browsers have easy step by step guides on how to do this but if you need any help please submit a Support Ticket and our team will help you as much as they can.

Best wishes,
Matt
TopCashback Support
em412329 October 2015, 13:33 I also have tried unsuccessfully to login in order to obtain my payout. I have tried to submit a support ticket as advised, however this then leads to me being asked to login again and I can't login despite changing my password.

I have done as suggested below and adjusted my settings so the password is not remembered, I have tried logging in from a different computer. Still all without success. It is very frustrating as this seems to be the only way to contact you without being logged in. I eagerly await your response!
Hey em4123,

It will only ask you to log in again if your browser is set up to remember your log in information. The issue with this is that your browser could be remembering old log in data and so causes an error. Can you kindly clear any remembered data from your web browser and try logging in again?

Many thanks,
Matt
fri3ndly11 October 2015, 21:05 Topcashback please look at this. There is something wrong with accessing Payments page - Login is not successful with no error messages, the page simply refreshes
Hey fri3ndly,

This issue normally occurs if you have set your web browser up to remember your password. What normally happens is that your web browser remembers an incorrect password and so leads to you having issues. Please can you kindly clear this setting and try to log in once more? If you have any password management software can you kindly disable this also as it may help?

I do hope this helps but if you do have any further queries please do submit a support ticket which you can do through the customer care section of your account.

Best wishes,
TopCashback Support
Sabilakhan11 September 2015, 22:54 Very annoying when I go to pay out page It keeps on asking me to login and doesn't do anything. I need help 25471253
morpheusa54 September 2015, 16:57 I've logged in and changed my bank account - days ago and would like to transfer my funds. No way - 72 hours. Ok, so i'd like to pay into my Paypal account, after all, i've not changed those details? No. 72 hours. What a waste of my bloody time! Very very frustrating.
haycoce22 August 2015, 18:54 I have the same problems as everyone else. I can't set up my account and so can't use TopCashback. Really disappointing.
colinthames19 August 2015, 15:13 I agree with the many others who have commented on this issue. When I request a payout I am taken to a new login screen. It doesn't seem to matter how long i've been logged in already. Everytime I enter my correct email and password it is rejected. Sometimes if I click the back button and then Payout again, I get through however. Most frustrating.
There must be something wrong with this login page.
RagsA14 August 2015, 08:48 Try to log in but site says password incorrect. Re-set password, enter new password, says it's incorrect! Utter nonsense.

This needs sorting asap. As i'm disputing a declined cashback claim. I did exactly as the merchant requested and they've done me out of at least £50. Not impressed.
daves62919 June 2015, 11:17 When trying to add my bank details every time I select 'update' the site reverts to the log in page. When trying to submit a support ticket I am again returned straight to the log in page. In summary I cannot add my bank details or submit a support ticket.
This level of service is totally unacceptable!
jiyeon2 May 2015, 23:18 First of all, I have been trying to log in but did not let me, so I have changed password but still did not let me. So I have tried a couple of time, but I did not have a luck. So I have left for a while and tried again. This time I have sucessed. Guess what?! When I tried to log in to payout, it does not let me. I have tried, tried. Grrrrrrrr
1242691831722 March 2015, 12:01 Sounds like I have the same issues as above... I am logged in, but when I click on to "payout" it asks me to log in again, but does not accept my correct password even after resetting it several times....!

Please help...!

Regards,

Paul
magic_star20 March 2015, 23:59 My problems are the same as everybody else, its frustrating !!!!!
Gnmilne33644 March 2015, 19:42 I have tried changing my password a number of times and tried to raise a support ticket but unable to do any, Need help asap-Gnmilne3364
Hi, I am sorry to hear this but we would be happy to help and you will be able to contact us via our contact form, which you can access whilst logged out here -
http://www.topcashback.co.uk/Contact
I hope this helps! Best wishes, Samantha
chantifrog25 February 2015, 12:57 Although I can access most of 'my account' services when the "payout" page is forcing me to reenter my credential but it doesn't work, i've tried resetting my password 3 times and it's still a problem so please fix this.
Hi there, could you get in touch with our Team on a support ticket, we would be more than happy to take a look into this for you and advise further here. Kind regards, Samantha
6 January 2015, 16:07 Also I can't login - neither with my email address nor user name - even after I resetted my password.
Hi there, could you get in touch with us via a logged out contact form which you can access directly here -
http://www.topcashback.co.uk/Contact

We would be more than happy to take a look into this for you and be of assistance. Many thanks, Samantha
agnieszkamigew2 January 2015, 16:57 I log in to my account is log In again to go to customer care section because I need to check the ticket responses which I have been waiting for ages, I spent a hell lot money in December and none of the transactions were recorded, spent over £800 , none cashback, now cannot even log in to the customer care to check the response what is the problem ? Thanks very much, your useless and no even contact phone number to talk to someone ! Why the hell I cannot log in to the customer care ?????!!!!!!!! Is someone going to help me with that ? Or I need to wait another week to get a answer on that ?????
Hi there, I am sorry to hear that you have been experiencing issues accessing your account but if you could email us directly at contact@Topcashback.co.Uk, we would be more than happy to assist here. Please be aware though that due to the recent Bank Holidays over the New Year, it could take a few days for us to be able to get back to you.

Best wishes,
Samantha
Joanne_hopper17 November 2014, 17:37 I changed my email address on your site but you sent a confirmation email to my old address, to a closed account!!! As a consequence I couldn't add bacs information to enable me to take advantage of an £82 cashback offer on home insurance. Tried every which way to make it work but the contact information is a joke. Sent the blank authenticate email but guess what, it didn't work either. Thanks a lot, won't bother to recommend a friend, not even my worst enemy!!!!!!!
Hi there, I am sorry to hear that you have not been able to authenticate your account, if you could kindly contact our Customer Care Team on a support ticket, we would be more than happy to be of assistance with this. Kind regards, Samantha
Buccobhoy7 October 2014, 20:56 This is Beyond a Joke!! C'mon ,Can you get this fixed Please??
Hi,

Could you try using an incognito window to see if you can access these sections of your account? You will be able to google how to do this on your specific browser. If this allows you to access the secure sections of your account, then it means that you have a certain cookie which is preventing you from accessing certain areas of your account, but by exiting incognito mode and clearing your cookies, we do suggest ensuring this is done regularly, you should see this resolved for you.

Best wishes,
Samantha
Meggs67 October 2014, 13:27 Getting really annoyed with this now, i've tried everything you have suggested to other people and I still can't log in to the other pages. This is obviously a major fault on your site, no point using your site is its this much of a hassle!
Hi,

I am sorry to hear of your annoyance. If this is not working for you in incognito mode or once you have cleared all cookies, could you email ourselves at contact@Topcashback.co.uk with the title 'Blog' and some details of the steps you have tried already so that we can look into this further for you?

Many thanks,
Samantha
PGRIFFITHS2 October 2014, 16:39 Hi

I too am having the same problems. It keeps asking for my password but won't go anywhere. I have tried to reset my password but now everything seems to be messed up and I don't now know which password it has accepted as I can't use any of them and I have tried 3 times now.

Please help

Trish
Hi Trish, I am sorry to hear this, if you could send in an email to contact@Topcashback.co.uk with the names of two merchants that we can expect to see on your account, we can then assist in getting you logged back in!
sammy11327 July 2014, 15:02 I am logged in but unable to go to my earnings page for payout. When I put my password in it just stays on the same page. No error message. Please advise as I want to withdraw my money.
Hi there,

Do you clear your cookies regularly? When this occurs, we usually find that it is due to a certain type of cookie stopping you from accessing the secure pages of your account. Could you proceed to clear your cookies and try accessing your earning pages again? You can view some information on how to do this on site here -

http://www.topcashback.co.uk/Help/96

I hope that this helps but should you find that this continues to occur for you, could you get in touch via a contact us form? We can then get this looked into further for you.

Kind regards,
Samantha
Annemacd12 July 2014, 18:35 I am unable to log in, have reset password but still problems.I try to contact TopCashback but keep being referred to member log in which does not work for me. Help!!
Hi Anne,

I am sorry to hear that you are not able to access your account, could you get in touch with us via a 'contact us' form which you will be ableto access here - http://www.topcashback.co.uk/Contact.

You will not need to log in to contact us this way and hopefully, we can assist in getting this issue rectified for you.

Best wishes,
Samantha
TopCashback Support
essienine27 June 2014, 17:58 I'm having the same problem & Even though i'm logged in I can't seem to get to the earning page...Not happy, this needs sorting out!
laming12326 June 2014, 18:49 Hi, I am logged in but can't look at my profile I raised an enquiry yesterday that you have sent a response for but I cane see the response
The_GodMother22 June 2014, 16:31 I cant get into my profile or payment. I am able to log in to my account but it wont let me go any further. Have cleared cookies and TIFs and done a defrag but it just leaves me on the same login page. I have also tried from different laptops and my android phone.
15 June 2014, 16:27 Despite already being logged into my account I can't log onto my profile page or log in to contact TopCashback help someone please
Hi there,

This could be down to a cookie/Session issue. Could you try logging in using an incognito window (https://support.google.com/chrome/answer/95464?hl=en-GB)? If this is successful for you, it generally means that you will need to clear your cookies. If this problem persists though, you should still be able to access the 'contact us' form here -
http://www.topcashback.co.uk/Contact
We will then be able to take a further look into this for you.

I hope that this is of help!

Kind regards,
Samantha
TopCashback Support
Ian_0110 June 2014, 21:03 I logged in but wghen I attempt to view earnings I get asked again to Log in. I have requested the change password - when I try to change my password using this email, my security goes bananas saying that I should not trust this site as its certifcate does not match. When I try to override it waqrns me again that no reputable company would be doing this - you have a serious security problem.
Hi there,

We've had a look at this and don't seem to have an issue. However, we have changed some settings. Can you try again and send in a support ticket if you continue to have problems?

Many thanks,
John
10 June 2014, 13:57 All I want to do is to unsubscribe from your emails
Hi there, you can do this in two ways really. Click the unsubscribe link at the bottom of any email we send or go to the 'my profile' section of your account and click 'email preferences'. If you have any problems though, please just get in touch.
Shazzar66_9 May 2014, 15:50 Cannot login keeps saying error0 and telling me to clear cookies. Done this and still no joy. I would like my cash back as soon as possible can someone please help?
Hi there, can you give this another try? You should be able to log in now, but if not please get in touch at contact@Topcashback.co.uk and we can help.
Mudahim14 April 2014, 22:54 Hi, I can log into my account but when I want to get to a secure page it comes up with the secondary log in but it doesn't accept my password. I have a question I want to ask about a missing cashback but can't.
Hi there,

Could you try using an incognito window on Google Chrome? If you are able to access the secure sections of your account whilst in incognito mode, then this is a sign that you will need to clear their cookies/Session data for our website. You can find some more information on how to do this on site here -

https://www.topcashback.co.uk/Help/96

I hopethis helps, you can get in touch with us via a 'contact us' form from your logged out homepage if this issue continue to occur for you.

Kind regards,
Samantha
res8012 April 2014, 23:35 After repeated attempts, I cannot get in to the payments section.
Hi there,

Could you try using a Google Chrome Incognito Window? This should allow you to access the secure sections of your account successfully. If so, this means that there is a certain type of cookie that has been preventing you from accessing these pages, so I would suggest ensuring that you clear your cookies. Prior to visiting.

I hope that this helps, you can get in touch via a 'contact us' form from your logged out homepage if this does not work for you though.

Kind regards,
Samantha
12 April 2014, 13:50 Site refuses to allow me to log on to the secure parts ie My Profile Page, the Customer Care page, and the Payments page. Please help.
Hi there,

Could you try using an Incognito Window on Google Chrome? If this is successful for you, it means that there is a certain type of cookie preventing you from accessing the secure pages on your account. You may need to ensure that you have cleared all your cookies before re-visiting.

I hope this is of help, if you are still experiencing this issue though, could you get in touch with us via a 'contact us' form? You can access this from your logged out homepage.

Kind regards,
Samantha
bazzaholden8 April 2014, 18:23 I always have difficulty logging on to the secure section of the website, it simply refuses time after time to recognise my password. As a result of this I have changed my password at least 20 times but the situation doesn't get better. I prefer TopCashback to Quidco, but the problem often leads to me buying through Quidco instead!
Barry Holden
Hi Barry,
I can have a look at this for you.
Couly you send in an email to contact@Topcashback.co.uk marked fao John, confirming your password. We'll then be able to check and test some things for you, and hopefully get this resolved. Many thanks, John
Susan10124 March 2014, 23:15 I can only login and see the overview but not the customer support. I had to login again by this stage but it said that "oops login fail" and yet my account is still login. What is happening to my account. I cannot get in to the customer support. This is very frustrating as this is my third attempt on contacting you.
Hi there,

You can get in touch with our Support Team using the 'Contact Us' form which is available from your logged out homepage -

http://www.topcashback.co.uk/Contact

Could you include in your message details of the device and browser that you are using?

Hopefully we can get you back in to all the areas of your account.

Kind regards,
Samantha
Susan10124 March 2014, 00:44 I wanted to raise a customer support ticket but I keep going round and round in circles. I have tried logging in and out. I have also unticked the "remember me" box but I cannot advance further. Help!!
adrianw23 March 2014, 15:16 Contrary to what Samantha says below, it is now impossible to use the contact pages to complain about this if you cannot login. And, of course, logging in still doesn't work.

Since this mechanism has been basically broken for a year, isn't it time it was fixed? Why should one have to change browsers to use TCB?
Hi there,

There is a contact us form for members to use to get in touch with us in these situations which can be accessed via the logged out homepage here -
http://www.topcashback.co.uk/contact

Could you include the device and browser that you are using in your message when contacting us?

Hopefully we can assist in getting this resolved for you.

Kind regards,
Samantha
21 March 2014, 19:21 I can't get in to send you a spport ticket, so how on earth am I supposed to get help?????
Please email me - jude0uk@Yahoo.co.Uk
Hi there,

You can use one of our contact us forms which you can access on your logged out homepage here -
http://www.topcashback.co.uk/contact

Could you let us know which browser and device you are using within your message also?

Hopefully we can be of assistance.

Kind regards,
Samantha
adrianw21 March 2014, 15:29 I cannot log in to these pages on Mac Chrome now - never a problem until a few days ago. Safari still works for me. Fortunately. I am a Plus member.
19 March 2014, 16:40 Why does this continue to be a problem when it is clearly a Firefox incompatibility.
jayteetee18 March 2014, 16:35 Following my earlier comment I have now received a response asking for more details of the problem --using a link provided.
Guess what I can't do this because I can't navigate beyond the log in stage to enable me to do so !!

Almost laughable.
Hi there,

You should see an option in your email to respond to us via a 'contact us' form which you can do on your logged out homepage. You can also find this on your account following this link -

http://www.topcashback.co.uk/Contact

We look forward to hearing from you and hope that we are able to assist with this issue.

Kind regards,
Samantha
17 March 2014, 16:10 Keeps asking me to loggin but an logged in and can't go any further please help!
jayteetee17 March 2014, 15:55 So infuriating --like so many can't proceed through after logging in ! Just clears my password and goes round in circles. From what I can see its been going on for months . Pathetic.
annemack17 March 2014, 12:07 Please sort out problem with signing in. My account comes up but I am unable to go any further. No payments, customer care or anything else.
annemack17 March 2014, 07:02 I can log into my account but not the payments section. Please sort.
EGARDINER15 March 2014, 11:52 Same problem can no longer get my money
SylviaC45314 March 2014, 14:53 I need to log on to my account to use some money,frastrating
SylviaC45314 March 2014, 14:52 I need to log on to my account to use some money,frastrating
didjeridooblue2 February 2014, 16:14 Hi - i'm also unable to log in to Customer Care - have tried logging out fully, unchecking the remember me box etc... - Still cannot log in.
Hi there.

I am sorry to hear that you are not able to log in to the customer care section on your profile.

Have you tried using a diferent browser at all?

If you find that this issue is still occurring, could you kindly get back in touch?

Kind regards,
Samantha
_2457073493531 January 2014, 16:20 I cannot log in any more .My membership is not plus and I am still waiting for cashback after 6 months.
Hi there.

I can see that we have now downgraded your account to Classic Membership for you.

Are you still experiencing any difficulties logging into your account?

If so , please let me know and I will be able to advise further.

In regards to your transaction, could you contact us via a support ticket regarding this? We will then be able to look into this further for you.

Kind regards,
Samantha
albowes21 January 2014, 11:00 Can't log in to customer care to check a support ticket. Why????
Hi there.

I am sorry to hear that you cannot log in to view your support ticket.

Could you kindly try logging out of your account completely, then logging back in again.

If you have your TopCashback account set to remember me, it will ask you for your password when you try to access certain parts of your account.

If you find that you are still experiencing problems accessing your support ticket after this, then please get back in touch.

Many thanks,
Samantha
esk1006mo14 January 2014, 16:11 Can't log in????
11 January 2014, 16:32 I have tried for an hour to unsubscribe from your entire site without
Sucess. Tried changing my password but repeatedly asks me to sign in and visit my profile which I do then it all tarts over again

Please help
essienine11 January 2014, 10:21 Won't let me log in to look at my profile even though i'm logged in
TONY17202610 January 2014, 14:37 Have reset pasword still cant log in to customer care what is going on?? This is awful service you have made errors when updating your security. Get it sorted out!!
samwilliams1238 January 2014, 19:56 I have had an email asking me to access 'customer care' when doing so I am asked to log in, which I do, then ends up in a loop. Unable to access customer care because of this
VeronicaJDunn30 December 2013, 09:20 I am logged into my account but have had an email to tell me to go to customer care and that won't let me log in ?????
29 November 2013, 20:46 Can't get unsubscribed just get repeat message about need to log in how do I escape???
madka18 November 2013, 17:55 Log in once - to get to customer care have to log in again and then I am asked to login. I must point out that this doesnt happen if I log in via Internet Explorer only when I go via Firefox. Tried unticking rememeber me box but do difference
Hi there,

Thanks for getting in touch.

This sounds like a problem with your browser settings on FireFox.

Are you happy to continue using a different browser on your computer? If not I would suggest checking your security settings on FireFox.

Kind regards,
Ceri
anne193823 October 2013, 16:36 Have changed password and reset and still cant get into payments. Can you help please
Please can you try unticking the remember me button on your account if this is still a problem please email contact@Topcashback.co.Uk

Many thanks,
Sally
sure1220 October 2013, 09:49 Cannot log in to secure areas. Looks like this fault was raised in July. Now mid Oct and still not sorted.
Hi there,

Thanks for getting in touch.

Please kindly submit a support ticket and we will look at this.

Many thanks,
Sally
J Rennie18 October 2013, 23:51 How do I set up an account recommended by my daughter
Hi there,

Thanks for getting in touch.

Please can you click on your daughters link and then create your account.

Many thanks,
Sally
roseann116 October 2013, 17:11 I had to change my password and still I cant get into lodge a missing payment from policydirect which is there but not the money which is now about payable
Hi there, I can't see why this isn't working for you. Can you try a different web browser and email into contact@Topcashback.co.uk if you have no luck? Many thanks, John
tichbp15 October 2013, 07:46 The only way I could contact you was to use this page. I have changed my password and still cant get in to the customer care page. I need to lodge a purchase of £399 for pc World on the 13th October.

Thank you
Hi there,

Thanks for getting in touch.

Please can you email contact@Topcashback.co.uk with 2 merchants in your account and we will provide account details.

Many thanks,
Sally
luci512 October 2013, 09:25 I'm only searching for a supplier and it asks me to log in again even though i'm already logged in. I can't search for any company without the inconvenience of logging in again when I already am.
TopCashBack_Johnh111 October 2013, 08:22 Hi everyone,

If you are still finding that you are unable to log-in, can you please email contact@Topcashback.co.uk with a couple of examples of recently visited merchants?

Many thanks,
John
8 October 2013, 12:11 Cannot log in on new system. Still waiting for cashback from more than
dylanm5 October 2013, 22:25 Having left it a week, I came back to try and get my amazon gift voucher. I can stll long in fine to the website, but again cannot log into the new secure area, I know my password, it just does not work. Well done TCB for making your site so secure its unusable, I shall return to usng your well known competitor when I want to earn cashback as they have thankfully not introduced a totally unecessary double login requirement that nodoby asked for.
2 October 2013, 21:28 I cannot get past the new login security check. I have tried so many times. Who can help please?
dylanm2 October 2013, 21:20 And like everyones said it doesnt even work, ive just now manually typed my email and address 3x and it didnt work. Cant access that part of my account now. Please remove this silly change that nobody asked for.
dylanm2 October 2013, 21:16 I dont agree, it makes the site really annoying to use now, if I was concerned I would not have set it up to remember my password in the furst place idd just untick the box and type it each time. Please TCB putit back to how it was before.
lisa_pollen2 October 2013, 18:29 Will not let me log on to customer sevice area so that I can check progress of a old claim even though im logged on as a customer on main part :/
kaggle3429 September 2013, 22:25 I am trying to log into your secure section but it is not accepting the password I have used to get into my account. Am I doing something no wrong ?
morgan487525 September 2013, 13:13 I agree with the comment that people generally don't share computers these days, other than with immediate family perhaps. How many people would go to an internet cafe to log on to this website? Not many I bet. Yes, I think this measure is nothing short of overkill on the security front.
24 September 2013, 21:31 I have tried to access my account as I know I had cash back waiting but when ii signed in it looks like I am visiting your page for the first time and my purchase history has gone
martinski9923 September 2013, 13:11 Do people really share computers anymore? This change seems to have been born in the era of cyber cafes. A step backwards in my view, let me decide how secure I want my profile to be, don't force it on me.
nokando22 September 2013, 15:04 I'm already on the site to validate a purchase it asks me to sign in again then refuses me entry.
17 September 2013, 11:25 I ma trying to log into your secure section for which I can't remember my password, however you system isn't send me a email to reset my password. What can I do to get back into my account etc?
Hi GWiz,

I'm sorry to hear this. Can you please send us an e-mail to contact@Topcashback.co.Uk? Please list two merchants that we can expect to see on your account and we'll hopefully have you up and running again in no time.

Thanks,

Jess
pinkiya115 September 2013, 13:49 I have been making purchases and the cashback I earn shows but its nearing a year now and none of the money has been paid to me yet?How long before I can have access to the money I have earned by purchasing through your site?
Hi pinkiya1,

I've had a look at this for you. You have some Payable cashback that is ready for you to request as pay-out - you just need to go to your Payments page to do this :) The rest of your transactions are all within their estimated payable speeds, which you can view by visiting your Earnings > Cashback by Date.

I hope this helps.

Jess
YOSHI13 September 2013, 10:39 No idea what my login details are as were prepopulated on my (very safe) computer, so now not able to access the areas you consider secure. However, have no problem with my (two) banks who I would assume would have a much greater need for security. Will use Quidco in future as I cannot be bothered with companies who think they know better than their customers.
Hi yoshi,

Our security features have been implemented for the benefit of our members, so I am sorry that you feel they're unnecessary. If you e-mail in to contact@Topcashback.co.uk listing two merchants that we can expect to find on your account we'll happily help to get you back up and running.

Thanks,

Jess
donnaf7 September 2013, 20:24 I would just like to say after all the moans on here keep up the good work!
donnaf7 September 2013, 20:23 I would just like to say after all the moans on here keep up the good work!
danger_mouse_deb3 September 2013, 09:28 I book into my account and want to change an email address. Asked to reput pw in and do so to find no access to the section that allows changes whilst still able to access payment, earnings etc. What is the point? Either I have put correct password in or not. Now the old email address is dead, having sacked last provider, and changing email address on TCB if I ever manage to get that far will probably have barriers such as access to the non existant email address. Why do I bother?
Hi danger_Mouse_Deb,

I'm sorry to hear how frustrated you are. Can you kindly send us a Support Ticket in and we'll happily look into this for you?

Thanks,

Jessica
cheekyferret712 September 2013, 14:53 I can't log into the secure payments or customer care part of the site. I see that this has affected many people before me. What's happening TCB???
Hi cheekyferret71,

Can you please e-mail in to contact@Topcashback.co.uk detailing your issue? Most of the members that have been affected are now all up and running again so we'll hopefully be able to help you with this too.

Thanks,

Jessica
tilleysm25 August 2013, 07:25 Very disappointed with TopCashback. You advertise a cashback for morethan insurance on your front page, I click on it, I buy insurance and am now told that the amount payable is £0.00 when it should be £65.65. This is nothing but a con
Hello tilleysm,

Sometimes cashback can sadly be declined by the merchant which may well have happened here. Please lodge a Missing Cashback claim and we'll hopefully be able to investigate and challenge the merchant's decision. I can assure you that this is in no way a con and the majority of transactions made through TopCashback are tracked and paid successfully.

Thanks,

Jessica
LPM19 August 2013, 22:25 Why why why? It's standard procedure to be able to choose to remember log-in on computers which are in a secure and private location! Why do you think you know better than the accepted norm? It's just a nuisance which we should be able to opt out of. Please put it back as it was.
Hi there, thanks for your feedback. This is intended to prevent situations where someone may be set to 'remember me', but someone else may have access to the saem pc. Under our old system, they would have been able to access secure pages. We have tried to make this as unintrussive as possible by only requiring you to do this on secure pages and once per session. Many thanks, John
Porsche928GT17 August 2013, 15:42 Also cannot log in to payments page, despite my login details being saved. Quite frustrating!Have now changed password three times, without success!!!!
Hi there, can you email contact@Topcashback.co.uk with a few examples of recently visited merchants? We can then your password details with you. Even if you are set to 'remember me' you will now have to manually log in when you visit a secure page. This will only happen once per sessions, however.
Many thanks,
John
pauline836114 August 2013, 21:21 Cant log on to secure website very annoying2
Hi there,
Can you email in to contact@Topcashback.co.Uk? We can look at this for you and will be able to discusss passord details over email. Many thanks, John
11 August 2013, 12:24 Hi guys,

I'm sorry to hear some of you are still experiencing log-in issues. From what I can see, those of you that are e-mailing in to contact@Topcashback.co.uk are getting your issues resolved so for any one that's still having problems, please can you let us know at this e-mail address?

I know it probably feels like a nuisance having to log-in again when accessing more sensitive pages of your account. This extra security measure ensures that if someone comes across a computer or device where you're still logged in to your TopCashback account, they won't be able to access any of your sensitive data without providing your password first.

We look forward to your e-mails at contact@Topcashback.co.uk and to hopefully resolving any errors you're encountering. Please accept apologies for any convenience caused.

Thanks,

Jessica
Lilactree10 August 2013, 17:21 No longer able to access security sites with my usual password! Very frustrating. Baffled.Lilactree
Potts120510 August 2013, 15:56 Been trying to log in for over a week now. Not able to authenticate my account and receive no email to do this either. Waiting on a response from TCB......So very frustrating!
10 August 2013, 12:22 Been trying all week to access payments but still no luck just keep asking me to log in.
colbags9 August 2013, 16:53 Increased security... But to what level - so secure you cant log in.... What dire customer service... Didin't Top Cashback test this before implementing. Really really annoying and frustrating
Kneale8 August 2013, 12:39 It's a complete waste of time, because I have my browser setup so that my email address and password fields are prepopulated, so even though there is an extra security screen to access certain pages, the details are already typed out. It's a real inconvenience that we have to click through again though and is not an improvement at all. Unless you have been experiencing lots of losses through fraud recently, would you like to clarify if you have?
4801519397 August 2013, 11:20 Locked out now for seven days. Only advice given is to use a different browser. I have used a friend's computer which operates a different system and still cannot access my account. This is totally unacceptable and I would like someone from TCB to explain when this will be fixed and how we can access our own money!
Hi there,

I'm sorry to hear how frustrated you are and that you still can't access your account. Can you please e-mail back in to contact@Topcashback.co.uk explaining this and we will try our best to advise further.

The majority of our members haven't experienced an issue like this so I really hope we can get this resolved for you.

Thanks,

Jessica
ebineezer6 August 2013, 20:58 All too often people want to try and re-invent the wheel and what do they find ? I don`T need to tell you, we all know wheels are still round. Why then did TCB feel the need to tamper with the security settings? Do us all and yourselves a favour and put it back to the way it was and stop changing things just for the sake of it.
Hello ebineezer,

I'm sorry you feel this way but I can assure you that the security changes are an improvement to our site and they will benefit all of our members. There is logic behind the changes and they really are intended as a positive improvement for our members.

Thanks,

Jessica
6 August 2013, 12:09 Hi everyone,

For the members who have posted since my last message - please can you e-mail in to contact@Topcashback.co.Uk? Please detail exactly what is happening when you try to log in to your account/Access certain pages.

We've introduced this improvement to our site security for the benefit of all of our members. Our site now offers an extra level of protection and we can only apologise if it's causing a few of you some hiccups at the moment. We're still looking into this and your feedback by e-mail will be extremely helpful.

Thanks,

Jessica
Kneale5 August 2013, 23:46 Change it back!!
5 August 2013, 22:17 I go to help, cant log in, ask to contact and it sends me back to log in, and I want to report that my cash back has been declined, am very frustrated as only went to that merchant because cashback was offered? Please help
5 August 2013, 22:12 Although I can log in then when I go into my payable part tells me to log in again and then refuses me to enter again .
jsknight1005 August 2013, 18:58 I can't access customer care even though I enter my password.I can access the rest of the site. This is very annoying. When will I be able to log into the secure parts of the site. If I can't gain access soon. I will leave & Use another cashback site!
5 August 2013, 11:40 Hi everyone,

I'm really sorry to hear how displeased you guys are with our recent security improvements. We really have tried to cause as little disruption as possible and we feel that this is a great and necessary change to our site that will help improve the experience you have with our site.

We're looking into why some of you seem to be experiencing log-in errors. We appreciate your comments and feedback and I can assure you that they will not go unheard.

For now, can any one who is experiencing log-in issues please e-mail in to contact@Topcashback.co.Uk?

We're really sorry for any inconvenience this is causing you but please be assured that the overall security benefits of this improvement to our site really are worthwhile.

Thanks,

Jessica
elaineb725 August 2013, 08:49 I, too, dislike this new "security" feature. We were not advised about this before the change took place, were not given the chance to give our thoughts on the change or the chance to opt out of it. Its really annoying to have to keep signing in to check certain pages. If we only ever use one means of access which is owned by one person and is never used in a public place then this new "security" measure is a joke and a waste of time to have to keep doing. It also sounds like it has messed up many members' accounts (thankfully mine is ok) and this is not good enough. Tcb have loyal members and the chance to voice our opinion and being given the option of opting in/Out would have been a courtesy.
allan19545 August 2013, 07:27 Payments login enter email address and password said password wrong changed password updated still wrong.
andii_ryan4 August 2013, 20:27 This is the most ridiculous thing i've ever came across. What is the point of logging in when i'm already logged in.

Have to say really annoyed!
Kneale3 August 2013, 21:18 I don't really see the point to this as I only log on to TCB from my laptop. There should be an opt-out option because i'm finding it really annoying to have to enter my password each time I want to see selected pages!
teecebee2 August 2013, 21:29 Hi, I cannot login to payments or customer care. Why is this please?
Knitter112 August 2013, 13:26 Unable - despite resetting my password (although the one I put in was correct!) To access the customer care I need to do this to nudge a claim to Legal & General as now 3 months and it still is tracking at zero not happy
justy792 August 2013, 13:11 Not loving this change by TCB....Please roll back to the original security setup.
4801519392 August 2013, 09:06 The only help via contacts that I have been given is to use another browser. Don't really want to download another browser on the off chance!
ACTed2 August 2013, 08:31 Me too. Despite what John says, this problem has to be due to this new security barrier!
2 August 2013, 00:23 I cannot access my payments page as it wont accept my log in details
4801519391 August 2013, 15:47 Also cannot log in to payments page, despite my login details being saved. Quite frustrating!
Lilli3331 August 2013, 15:08 Doesn't give an error message just resets page. Annoying!
kingjames1 August 2013, 11:27 I can't log in either
kball1 August 2013, 10:55 Wont let me log in either
TopCashBack_Johnh11 August 2013, 09:43 Hi everyone,

It sounds like your log in issues are unrelated to the new security feature, but I can help you with this.

Can you email contact@Topcashback.co.uk letting us know exactly what happens when you try to log in?

Many thanks,
John
andyvenga1 August 2013, 08:34 I cant login & Have changed password but wont login??????????????
heartsparkles1 August 2013, 07:48 I also tried to log in on this page although i'm already logged in but won't in!
heartsparkles1 August 2013, 07:48 I also tried to log in on this page although i'm already logged in but won't in!
yidoian31 July 2013, 17:11 Wont let me log in to customer care although im already logged in on my account. Whats going on???????????
morame12331 July 2013, 12:19 More often than not lately the login fails and is proving increasingly frustrating.
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